Chat and web messaging for speedy answers to all those “quick questions”

In the age of the customer, it’s important to engage quickly, effectively and on their terms. Count on Genesys DX to help you improve your customer experience (CX), increase conversions and stand out from the competition — all through the power of web messaging.

Live chat and web messaging software

Fast resolutions make happy customers

It’s no coincidence that more customers prefer live chat over phone and email for customer service. They don’t want to be slowed down. Be there when they have a question, or better yet, proactively reach out before they ask to demonstrate that you’re a customer-centric company.

• Conversational artificial intelligence (AI) chatbots assist customers immediately and transition to your support team seamlessly
• Virtual agents work behind the scenes to assist your human support team
• Customize your branding, how your chatbot behaves, bot to support team member transition rules — everything
• Gain insights to optimize the customer journey

Live chat
Omnichannel engagement

Omnichannel engagement

Choice for customers, ease for you customer support team

Your customers shouldn’t have to track down ways to get in touch. Be where your customers want to be, even on emerging channels, without overwhelming your support team members. The Genesys DX™ solution is your one centralized system to handle all agent and AI-powered engagements across channels.

• Optimize customer support team productivity with one AI-powered workspace to manage messaging, live chat, email, social, SMS and more
• Scale messaging channels and interaction volume without adding complexity
• Future-proof your engagement strategy with channel-agnostic AI technology

Conversational AI

Delight customers with chatbots that speak their language

As humans, we each express ourselves differently and shouldn’t have to conform to a simplistic chatbot’s understanding. The value of Genesys DX conversational AI comes from its ability to interpret complex language, remember context over the course of an interaction and deliver conversational replies.

• Customer and support team member-facing chatbots are ready for conversations from day one
• Powered by Genesys DX patented natural language processing with natural language understanding, our chatbots understand intent without matching keywords
• Stay on the forefront of conversational commerce, and let customers execute transactions with chatbots

Conversational ai

See the future of Web Messaging

Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.

Thank you for your interest.

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