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Beyond the buzz: Achieving a competitive edge via digital customer experience

The term “digital customer experience” is often bandied about, usually when a company is trying to prove that they’re at the cutting edge of innovation. But there’s still confusion identifying what a great digital customer experience looks like.

Digital services and operations are raising the bar in every sector. Organizations are trying to find their own customer experience strategies to stay ahead of their competitors and deliver seamless customer experience through digital channels. Watch this on-demand webinar and find out how to maintain your competitive edge and meet your customers’ digital needs. Topics covered include:

  • Factors that make up a frictionless digital customer experience
  • Putting customer experience at the heart of your digital transformation
  • Using social media, apps, mobile and data to create a digital ecosystem
  • Using your digital journey to create faster and more agile customer insights

This on-demand session also includes a demonstration on Genesys Proactive Chat, chatbots, Blended AI (Kate from Genesys) and asynchronous messaging.

Meet the Speakers

James walford

James Walford
Strategic Director – Digital and Innovation

Hendrik coetzee

Hendrik Coetzee
Senior Solutions Consultant

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