Deliver the next level of experience
CX Tour Delhi | 13 June 2025
CX Tour Bengaluru | 18 June 2025
CX Tour Mumbai | 20 June 2025
CX Tour Delhi | 13 June 2025
CX Tour Bengaluru | 18 June 2025
CX Tour Mumbai | 20 June 2025
Thank you for registering
We have made note of your registration. You will receive a separate email confirming your registration and unique QR code, within one week of registering for CX Tour India.
For any queries please reach out to aastha.gupta@genesys.com
Please be sure to add @email.genesys.com to your safe sender list to ensure successful email delivery of all communications about this event.
Imagine a world where AI-powered technology seamlessly orchestrates contextual, efficient, and personalised experiences—crafted for tomorrow’s needs and available today. Join us at our CX Tour India as we unveil the next evolution in AI-driven innovation. The future is here. It’s intelligent, unified, and designed to accelerate your business growth.
Why Attend:
Discover the latest advancements in digital, and AI— how AI-Powered Experience Orchestration can help you break away from the competition.
Hear from industry-leading organisations on how they are using digital, AI and cloud to elevate their customer experience.
Join a deep dive workshop for expert insights in creating customer experiences that build loyalty.
Unlock new possibilities in customer engagement by leveraging AI to deliver personalised, seamless, and context-driven experiences. Redefine what’s possible, build lasting loyalty, and elevate every interaction to create exceptional value for your customers. Get exclusive insights into our latest AI-powered solutions from Genesys executives, our customers and partners.
Are you ready to deliver the next level of experience?
13 June 2025
12:30 PM – 01:30 PM
Connect with Genesys experts and partners over networking lunch.
01:30 PM – 01:40 PM
Welcome and kick start CX Tour Delhi
Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys
01:40 PM – 02:10 PM
02:10 PM – 02:40 PM
What’s more inspiring than hearing directly from your peers? Discover how leading brands are navigating their CX journeys and transforming customer experiences in today’s AI-Powered Experience Orchestration Era
02:40 PM – 02:55 PM
Get an exclusive preview of the latest Genesys innovations, key product developments and strategic roadmap designed to power the next generation of customer experiences.
02:55 PM – 03:25 PM
AI-empowered business outcomes leverage artificial intelligence (AI) to enhance decision-making processes, streamline operations, and personalise customer experiences. In this demo, learn how leverage Genesys AI powered experience orchestration to deliver personalised journeys for you customers, drive improved operational efficiency and improve the CX within your organisation.
Aditya Garg, Head of Solutions Consulting – India, Genesys
03:25 PM – 04:00 PM
Recharge and connect with fellow attendees, Genesys team and partners over tea and coffee. Don’t miss the chance to capture your personalised AI picture at our sponsor’s photo booth
04:00 PM – 05:05 PM
05:05 PM – 05:35 PM
Hear from diverse panel of CX leaders across industries as they share real-world strategies, challenges and successes in delivering exceptional customer experience in an AI-driven world.
05:35 PM – 06:05 PM
06:05 PM – 06:20 PM
06:20 PM – 06:30 PM
06:30 PM – 09:30 PM
Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.
18 June 2025
12:30 PM – 01:30 PM
01:30 PM – 01:40 PM
Welcome and kick start CX Tour Bengaluru
Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys
01:40 PM – 02:10 PM
02:10 PM – 02:40 PM
What’s more inspiring than hearing directly from your peers? Discover how leading brands are navigating their CX journeys and transforming customer experiences in today’s AI-Powered Experience Orchestration Era
02:40 PM – 02:55 PM
Get an exclusive preview of the latest Genesys innovations, key product developments and strategic roadmap designed to power the next generation of customer experiences.
02:55 PM – 03:25 PM
AI-empowered business outcomes leverage artificial intelligence (AI) to enhance decision-making processes, streamline operations, and personalise customer experiences. In this demo, learn how leverage Genesys AI powered experience orchestration to deliver personalised journeys for you customers, drive improved operational efficiency and improve the CX within your organisation.
Aditya Garg, Head of Solutions Consulting – India, Genesys
03:25 PM – 04:00 PM
Recharge and connect with fellow attendees, Genesys team and partners over tea and coffee. Don’t miss the chance to capture your personalised AI picture at our sponsor’s photo booth
04:00 PM – 05:05 PM
05:05 PM – 05:35 PM
Hear from diverse panel of CX leaders across industries as they share real-world strategies, challenges and successes in delivering exceptional customer experience in an AI-driven world.
05:35 PM – 06:05 PM
06:05 PM – 06:20 PM
06:20 PM – 06:30 PM
06:30 PM – 09:30 PM
Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.
20 June 2025
12:30 PM – 01:30 PM
01:30 PM – 01:40 PM
Welcome and kick start CX Tour Delhi
Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys
01:40 PM – 02:10 PM
02:10 PM – 02:40 PM
What’s more inspiring than hearing directly from your peers? Discover how leading brands are navigating their CX journeys and transforming customer experiences in today’s AI-Powered Experience Orchestration Era
02:40 PM – 02:55 PM
Get an exclusive preview of the latest Genesys innovations, key product developments and strategic roadmap designed to power the next generation of customer experiences.
02:55 PM – 03:25 PM
AI-empowered business outcomes leverage artificial intelligence (AI) to enhance decision-making processes, streamline operations, and personalise customer experiences. In this demo, learn how leverage Genesys AI powered experience orchestration to deliver personalised journeys for you customers, drive improved operational efficiency and improve the CX within your organisation.
Aditya Garg, Head of Solutions Consulting – India, Genesys
03:25 PM – 04:00 PM
Recharge and connect with fellow attendees, Genesys team and partners over tea and coffee. Don’t miss the chance to capture your personalised AI picture at our sponsor’s photo booth
04:00 PM – 05:05 PM
05:05 PM – 05:35 PM
Hear from diverse panel of CX leaders across industries as they share real-world strategies, challenges and successes in delivering exceptional customer experience in an AI-driven world.
05:35 PM – 06:05 PM
06:05 PM – 06:20 PM
06:20 PM – 06:30 PM
06:30 PM – 09:30 PM
Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.
Please contact us and a member of the Genesys events team will respond.