Deliver the next level of experience
CX Tour Delhi | 13 June 2025
CX Tour Bengaluru | 18 June 2025
CX Tour Mumbai | 20 June 2025
CX Tour Delhi | 13 June 2025
CX Tour Bengaluru | 18 June 2025
CX Tour Mumbai | 20 June 2025
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We have made note of your registration. You will receive a separate email confirming your registration and unique QR code, within one week of registering for CX Tour India.
For any queries please reach out to aastha.gupta@genesys.com
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Imagine a world where AI-powered technology seamlessly orchestrates contextual, efficient, and personalised experiences—crafted for tomorrow’s needs and available today. Join us at our CX Tour India as we unveil the next evolution in AI-driven innovation. The future is here. It’s intelligent, unified, and designed to accelerate your business growth.
Why Attend:
Discover the latest advancements in digital, and AI— how AI-Powered Experience Orchestration can help you break away from the competition.
Hear from industry-leading organisations on how they are using digital, AI and cloud to elevate their customer experience.
Join a deep dive workshop for expert insights in creating customer experiences that build loyalty.
Unlock new possibilities in customer engagement by leveraging AI to deliver personalised, seamless, and context-driven experiences. Redefine what’s possible, build lasting loyalty, and elevate every interaction to create exceptional value for your customers. Get exclusive insights into our latest AI-powered solutions from Genesys executives, our customers and partners.
Are you ready to deliver the next level of experience?
13 June 2025
03:00 PM – 03:30 PM
Connect with Genesys experts, partners and your peers over networking Tea/Coffee.
03:30 PM – 04:00 PM
04:00 PM – 04:40 PM
Welcome note and kick start CX Tour Delhi.
Goods are fungible. Services are intangible. Experiences are memorable.
In today’s experience economy, delivering a product or completing a service is no longer enough. Customers expect seamless, personalised interactions that make them feel seen and valued.
Join us as our speaker explores how AI is reshaping the future of customer experience—building intelligent systems that anticipate needs and deliver truly personalised journeys.
Discover how to move beyond transactions and create moments that matter.
Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys
04:40 PM – 04:55 PM
What’s more inspiring than hearing directly from your peer? Discover how leading brand is navigating their CX journeys and transforming customer experiences in today’s AI-Powered Experience Orchestration Era
04:55 PM – 05:15 PM
Get an exclusive preview of the latest Genesys innovations, key product developments and strategic roadmap designed to power the next generation of customer experiences.
05:15 PM – 05:45 PM
AI-empowered business outcomes leverage artificial intelligence (AI) to enhance decision-making processes, streamline operations, and personalise customer experiences. In this demo, learn how leverage Genesys AI powered experience orchestration to deliver personalised journeys for you customers, drive improved operational efficiency and improve the CX within your organisation.
Aditya Garg, Head of Solutions Consulting – India, Genesys
05:45 PM – 06:10 PM
Recharge and connect with fellow attendees, Genesys team and partners over tea and coffee. Don’t miss the chance to capture your personalised AI picture at our sponsor’s photo booth
06:10 PM – 07:15 PM
07:15 PM – 07:35 PM
07:35 PM – 07:50 PM
Join us to discover how forward-looking businesses are transforming CX and EX through our Experience Orchestration approach. Through real-world examples, we’ll show how digital, AI, and workforce tools come together to deliver seamless experiences. You’ll also get a firsthand look at how Genesys partners with customers through expert services and a thriving advocacy community.
07:50 PM – 08:20 PM
Hear from diverse panel of CX leaders across industries as they share real-world strategies, challenges and successes in delivering exceptional customer experience in an AI-driven world.
08:20 PM – 08:25 PM
08:25 PM – 10:30 PM
Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.
Raja Lakshmipathy
Vice President and Managing Director - India and SAARC, Genesys
Aditya Garg
Head of Solutions Consulting - India, Genesys
18 June 2025
01:30 PM – 02:30 PM
Connect with Genesys experts, partners and your peers over networking lunch
02:30 PM – 04:00 PM
04:00 PM – 04:10 PM
Welcome and kick start CX Tour Bengaluru
Raja Lakshmipathy, Vice President and Managing Director – India and SAARC, Genesys
04:10 PM – 04:40 PM
Goods are fungible. Services are intangible. Experiences are memorable.
In today’s experience economy, delivering a product or completing a service is no longer enough. Customers expect seamless, personalised interactions that make them feel seen and valued.
Join us as our speaker explores how AI is reshaping the future of customer experience—building intelligent systems that anticipate needs and deliver truly personalised journeys.
Discover how to move beyond transactions and create moments that matter.
Albert Nel, Senior Vice President – APAC, Genesys
04:40 PM – 04:55 PM
What’s more inspiring than hearing directly from your peer? Discover how leading brand- IDP, is navigating their CX journeys and transforming customer experiences in today’s AI-Powered Experience Orchestration Era
Neeraja Krishnan, Director – Digital Campus & Global Engineering & Delivery, IDP
04:55 PM – 05:15 PM
Get an exclusive preview of the latest Genesys innovations, key product developments and strategic roadmap designed to power the next generation of customer experiences.
05:15 PM – 05:45 PM
AI-empowered business outcomes leverage artificial intelligence (AI) to enhance decision-making processes, streamline operations, and personalise customer experiences. In this demo, learn how leverage Genesys AI powered experience orchestration to deliver personalised journeys for you customers, drive improved operational efficiency and improve the CX within your organisation.
Aditya Garg, Head of Solutions Consulting – India, Genesys
05:45 PM – 06:10 PM
Recharge and connect with fellow attendees, Genesys team and partners over tea and coffee. Don’t miss the chance to capture your personalised AI picture at our sponsor’s photo booth
06:10 PM – 07:15 PM
07:15 PM – 07:30 PM
07:30 PM – 08:00 PM
Hear from diverse panel of CX leaders across industries as they share real-world strategies, challenges and successes in delivering exceptional customer experience in an AI-driven world.
08:00 PM – 08:15 PM
08:15 PM – 08:20 PM
08:20 PM – 10:30 PM
Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.
Albert Nel
Senior Vice President, APAC, Genesys
Raja Lakshmipathy
Vice President and Managing Director, India and SAARC, Genesys
Aditya Garg
Head of Solutions Consulting, India, Genesys
Neeraja Krishnan
Director – Digital Campus & Global Engineering & Delivery, IDP
20 June 2025
01:30 PM – 02:30 PM
Connect with Genesys experts, partners and your peers over networking lunch.
02:30 PM – 04:00 PM
04:00 PM – 04:10 PM
Welcome and kick start CX Tour Mumbai
Raja Lakshmipathy, Vice President and Managing Director, India and SAARC, Genesys
04:10 PM – 04:40 PM
Goods are fungible. Services are intangible. Experiences are memorable.
In today’s experience economy, delivering a product or completing a service is no longer enough. Customers expect seamless, personalised interactions that make them feel seen and valued.
Join us as our speaker explores how AI is reshaping the future of customer experience—building intelligent systems that anticipate needs and deliver truly personalised journeys.
Discover how to move beyond transactions and create moments that matter.
Albert Nel, Senior Vice President, APAC, Genesys
04:40 PM – 04:55 PM
What’s more inspiring than hearing directly from your peer? Discover how leading brand is navigating their CX journeys and transforming customer experiences in today’s AI-Powered Experience Orchestration Era
04:55 PM – 05:15 PM
Get an exclusive preview of the latest Genesys innovations, key product developments and strategic roadmap designed to power the next generation of customer experiences.
05:15 PM – 05:45 PM
AI-empowered business outcomes leverage artificial intelligence (AI) to enhance decision-making processes, streamline operations, and personalise customer experiences. In this demo, learn how leverage Genesys AI powered experience orchestration to deliver personalised journeys for you customers, drive improved operational efficiency and improve the CX within your organisation.
Aditya Garg, Head of Solutions Consulting, India, Genesys
05:45 PM – 06:10 PM
Recharge and connect with fellow attendees, Genesys team and partners over tea and coffee. Don’t miss the chance to capture your personalised AI picture at our sponsor’s photo booth
06:10 PM – 07:15 PM
07:15 PM – 07:30 PM
07:30 PM – 08:00 PM
Hear from diverse panel of CX leaders across industries as they share real-world strategies, challenges and successes in delivering exceptional customer experience in an AI-driven world.
Vinod Venkateswaran, Chief Operating Officer, PGIM India
08:00 PM – 08:15 PM
08:15 PM – 08:20 PM
08:20 PM – 10:30 PM
Wrap up the day with a relaxed evening of dinning, cocktails and meaningful networking with industry peers, Genesys team and our partners.
Albert Nel
Senior Vice President, APAC, Genesys
Raja Lakshmipathy
Vice President and Managing Director, India and SAARC, Genesys
Aditya Garg
Head of Solutions Consulting, India, Genesys
Vinod Venkateswaran
Chief Operating Officer, PGIM India
Please contact us and a member of the Genesys events team will respond.
