Health Summit 2025

8:00 am – 9:00 am

Breakfast Networking

9:00 am – 9:10 am

Welcome to Genesys Health Summit

Jenny Reichard, Senior Industry Executive Healthcare, APAC & Middle East, Genesys

9:10 am – 9:20 am

Customer Fireside Chat: Real-World Impact

Speaker to be announced

9:20 am – 9:50 am

The Global State of Healthcare

Tara Mahoney, Vice President, Global Healthcare, Genesys

9:50 am – 10:10 am

Customer Fireside Chat: From Complexity to Connection

Speaker to be announced

10:10 am – 10:25 am

Speed Meet #1: Customer-to-Customer Connections

This is your opportunity to network with peers in this short, informal connections block.

10:25 am – 11:00 am

Morning Tea

11:00 am – 11:40 am

Customer Panel: How Can we Improve Performance Outcomes in a Tough Economic Environment?

Don’t miss this engaging panel discussion with  leaders at the forefront of healthcare technology innovation. These industry experts will explore how they are leading transformative change, sharing key strategies for success and lessons learned.

Panellists to be announced

11:40 am – 11:55 am

Ted Talks: Practical AI for Healthcare, Outcomes over Algorithms

11:55 am – 12:15 pm

Customer Fireside Chat

Speaker to be announced

12:15 pm – 1:15 pm

Lunch

1:15 pm – 2:15 pm

Workshop 1A: From Conversations to Care Plans: Embedding Communications in the EMR

In this session, we explore how healthcare organisations can better connect their communications with the patient record, closing the loop between outreach and action. With a particular focus on EMR systems like Epic, we’ll demonstrate how Genesys enables care teams to unify voice, messaging, and digital channels into a seamless experience, both for patients and clinicians. From proactive appointment reminders to real-time care coordination, this workshop highlights how connected communications can support better outcomes, improved compliance, and a more human experience. Includes live demonstration and hands-on collaboration.

1:15 pm – 2:15 pm

Workshop 1B: Empowering the Front Line: Reimagining Workforce Management in Home and Aged Care

Home and aged care providers are navigating increased complexity across customer expectations, compliance requirements, and workforce challenges. In this session, we’ll show how Genesys can support both the families receiving care and the support workers delivering it, through smarter communications, flexible rostering, mobile access to critical updates, and automated incident management. Attendees will see how omnichannel engagement and workflow automation can create a more responsive, efficient, and compassionate system. Includes live demonstration and interactive problem-solving session.

1:15 pm – 2:15 pm

Workshop 1C: Smarter Healthcare: Unlocking AI’s Potential

Healthcare is entering a new era of experience orchestration, where AI is no longer about replacing people, it’s about empowering them. In this session, we’ll demonstrate how Genesys AI helps health organisations deliver proactive, personalised, and predictive experiences at scale. From intelligent call routing to natural language bots, from patient insights to real-time coaching, you’ll explore practical ways to embed innovation into your operations. Walk away with fresh ideas to enhance service, support staff, and build a more resilient experience economy. Includes live demonstration and guided group discussion.

2:15 pm – 3:15 pm

Workshop 2A: From Conversations to Care Plans: Embedding Communications in the EMR

In this session, we explore how healthcare organisations can better connect their communications with the patient record, closing the loop between outreach and action. With a particular focus on EMR systems like Epic, we’ll demonstrate how Genesys enables care teams to unify voice, messaging, and digital channels into a seamless experience, both for patients and clinicians. From proactive appointment reminders to real-time care coordination, this workshop highlights how connected communications can support better outcomes, improved compliance, and a more human experience. Includes live demonstration and hands-on collaboration.

2:15 pm – 3:15 pm

Workshop 2B: Empowering the Front Line: Reimagining Workforce Management in Home and Aged Care

Home and aged care providers are navigating increased complexity across customer expectations, compliance requirements, and workforce challenges. In this session, we’ll show how Genesys can support both the families receiving care and the support workers delivering it, through smarter communications, flexible rostering, mobile access to critical updates, and automated incident management. Attendees will see how omnichannel engagement and workflow automation can create a more responsive, efficient, and compassionate system. Includes live demonstration and interactive problem-solving session.

2:15 pm – 3:15 pm

Workshop 2C: Smarter Healthcare: Unlocking AI’s Potential

Healthcare is entering a new era of experience orchestration, where AI is no longer about replacing people, it’s about empowering them. In this session, we’ll demonstrate how Genesys AI helps health organisations deliver proactive, personalised, and predictive experiences at scale. From intelligent call routing to natural language bots, from patient insights to real-time coaching, you’ll explore practical ways to embed innovation into your operations. Walk away with fresh ideas to enhance service, support staff, and build a more resilient experience economy. Includes live demonstration and guided group discussion.

3:15 pm – 3:30 pm

Speed Meet #2: Customer-to-Customer Connections

A second opportunity to network with peers in this short, informal connections block.

3:30 pm – 4:00 pm

Afternoon Tea

4:00 pm – 4:30 pm

A Personal Story Through the Health System

Speaker to be announced

4:30 pm – 5:00 pm

Ask us Anything: Genesys Live Q&A Panel

Submit your questions throughout the day, or ask our panelist live! Our team of Genesys experts will be hosting an open Q&A for the ultimate interactive, knowledge sharing close to the event.

5:00 pm – 6:30 pm

Celebration Drinks and Networking