September 22, 2025 8:30 am

CX Tour

Manila, Philippines

Deliver the next level of experience

In the experience economy, leading means never standing still. Like elite athletes and teams, the most successful businesses never plateau. Leaders don’t settle — they look for every edge to outperform the competition.

Join CX Tour Manila, the event series for customer experience (CX) leaders looking to harness the power of artificial intelligence (AI) and automation to drive real business outcomes, whilst creating effortless, efficient and personalized experiences.

Grand Hyatt Manila

Grand Hyatt Manila, 35th Street, Bonifacio Global City, Taguig, Metro Manila, Philippines

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Save your spot

Thank you for registering for our CX Tour, Manila

Date: Monday, 22 September

Time: 8:30am for optional workshop / 12:30pm for CX Tour

Location: The Ritz-Carlton, 1 Barrack Street, Perth WA

For further information, or to cancel your registration, please email chanelle@conferenceworks.com.au.

We look forward to seeing you on the day.

Register today and redefine what’s possible for CX with AI-Powered Experience Orchestration

Learn how to drive meaningful outcomes and build deeper relationships with experience orchestration, which enables you to deliver personalized customer and employee experiences at scale — the right experience at the right time, every time.

  • Discover the latest advancements in digital, AI and journey management — and how AI-Powered Experience Orchestration can help you break away from the competition.
  • Hear from industry-leading organizations on how they are using digital, AI, cloud and workforce engagement tools to elevate their customer and employee experience.
  • Join a deep dive workshop for expert insights in creating customer experiences that build loyalty.

Join us for a day of networking with peers, industry experts and the Genesys team.

Agenda

Agenda

Monday, 22 September 2025

8:30 am – 9:00 am

Registration

9:30 am – 11:00 am

Keynote

11:00 am – 11:30 am

Morning Tea & Networking

11:30 am – 12:30 pm

Keynote

12:30 pm – 2:00 pm

Lunch

2:00 pm – 4:00 pm

Breakouts

4:00 pm – 5:00 pm

Afternoon Networking & Social Mixer