2019 Trends and Predictions for Customer Experience in Asia Pacific

On-Demand Webinar

It is essential to business today to stay on top of the latest market changes and technology trends which affect how customers communicate. The exposure people have to new applications, social trends, automation and more, continually raise their expectations for service to new levels, but is customer service technology keeping up?

In this webinar we review:

  • How customer experience will evolve in 2019 and beyond
  • What are the technology developments organisations need to be across
  • How the new consumer will lead and influence change in CX direction for companies
  • A crystal ball look into APAC markets like China and the impact local trends have in region and globally
  • How are APAC start-ups disrupting enterprises in tech, service and CX priorities
  • How is automation changing people, business and the market

Meet the Speakers

Chris connolly

Chris Connolly
VP, Product Marketing
Genesys

Webinar jean marc provost

Jean-Marc Provost
Senior Practice Lead,
Digital Strategy and CX Transformation, APAC
Genesys

WATCH THE ON-DEMAND RECORDING

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