Webinars

Live Demo [this_page_title] [cutoff co_thick="2px"]These interactive sessions are all about you and your CX needs. Tell us your goals and we’ll tailor the experience for you. Have questions? We’ll answer them. Want to see something specific? We’ll demo it. The possibilities are endless for these sessions – and for delivering innovative CX with Genesys Cloud. Register to see how Genesys Cloud CX can empower you to: Create exceptional experiences on any channel the customer chooses Deliver automation with a human touch for faster resolutions and happier customers Connect interactions and data across channels and time for more meaningful insights into customer behavior Predict customer intent – and act on it in real time Empower your CX workforce to deliver empathy in every interaction Boost customer loyalty, operational efficiency and revenue – at the same time Easily adapt and innovate as your CX needs change Your demo adventure awaits. Register now.[component_card content_alignment="text-center" icon_genesys="fak fa-gen-interactive-button" icon_color="text-light-blue" background_color="bgc-lgray" css=".vc_custom_1678469660300{margin-bottom: 30px !important;}"] Join an interactive live demo Select Thursdays at 9 AM PT/12 PM ET [/component_card][mktoform cta_header="Register" cta_button="Register Now!" cid_type="multicid" multicidset="%5B%7B%22label%22%3A%22Thursday%2C%20June%208th%2C%202023%20at%209%20AM%20PT%2F12%20PM%20ET%22%2C%22cid%22%3A%227014X000002mkshQAA%22%7D%2C%7B%22label%22%3A%22Thursday%2C%20July%206th%2C%202023%20at%209%20AM%20PT%2F12%20PM%20ET%22%2C%22cid%22%3A%227014X000002iWEcQAM%22%7D%2C%7B%22label%22%3A%22Thursday%2C%20July%2013th%2C%202023%20at%209%20AM%20PT%2F12%20PM%20ET%22%2C%22cid%22%3A%227014X000002iWEhQAM%22%7D%5D" cms_hold="RG"]

Live webinar Genesys Cloud WEM What's Next:  June session [cutoff co_thick="2px"]With an amazing feature velocity, Genesys Workforce Engagement Management (WEM) released over 100+ features in 2022. In 2023, we aim to continue delivering features at a high velocity, demonstrating the commitment and agility required to adapt to the changing needs of our customers and the complete preparation that the Product Management team has for its launch, which will help our customers continue driving productivity and engagement across their operations. Please join us in our Live WEM What's Next Webinar, where you will be able to hear from the Genesys Cloud WEM Product Management team, about features we are currently working on, as well as features planned to release in the following month. Topics: Gamification and Performance Management Quality Assurance and Compliance Resource Management The Genesys Cloud WEM What’s Next Series sessions are intended to provide a general overview of upcoming WEM features releases. Whether you are an existing customer who is interested in getting the most out of your existing solution or a potential customer who is looking to better understand Genesys Cloud WEM capabilities, we encourage you to attend and hear firsthand from the team responsible for this industry-leading WEM solution![cutoff co_thick="2px"][mktoform cta_header="Register now" cta_button="Register Now!" cms_hold="RG" cid_id="7011T000001YwaCQAS"] North America 06/15/2023 11 AM  EST /10 AM  CST /8 AM  PS Meet the speakers Leor Grebler Principal Product Manager | Quality Management Workforce Engagement Management Genesys Rakesh Tailor VP Product Management Workforce Engagement Management Genesys

Meet the speakers Rebecca Wettemann CEO and Principal Analyst, Valoir Charlie Godfrey Senior Director of Innovation, Genesys Check under the hood of your CX strategy to drive peak performance  A well-tuned CX architecture will take you where you want to go  You have the car, the driver and the road — now it’s time to hit the gas. But is your system tuned for peak performance? Your customer experience (CX). architecture is the engine that drives your business. And like any engine, it’s a complex system with many moving parts. To continue providing the best-in-class service that keeps your customers happy, it’ll need the occasional tune-up.   Join an intimate, interactive workshop with Rebecca Wettemann, CEO and Principal Analyst at Valoir, and Charlie Godfrey, Senior Director of Innovation at Genesys, to examine the mechanics of a well-tuned CX ecosystem. We’ll dive deep into the technology and people that drive great CX — and we’ll chart the best route to your destination.   Join to engage with and receive a top-rated service checklist from these leading industry experts to go from 5 to 60 miles per hour. It’s time to tune up, accelerate your CX and confidently drive your business forward. Wednesday, June 28 10AM PT/1PM ET [mktoform cta_header="Register now" cta_button="Register now" form_action="inline" cid_id="7014X000002iVk8QAE" target=".thank-you"][rawcss raw_css="LnRoYW5rLXlvdSUyMCU3QmRpc3BsYXklM0ElMjBub25lJTNCJTdE"] Thanks! Thank you for registering for the CX tune-up workshop. You should receive an email shortly with details on how to attend the event. Please add @email.genesys.com and no-reply@zoom.us to your safe sender list to ensure successful email delivery and allow up to 20 minutes for the confirmation email to be received. You may find it in your junk or spam folder. For questions or issues, please contact onlineevents@genesys.com. During this workshop, you’ll:  Recalibrate your tech to confidently drive you further   Avoid major breakdowns by identifying potholes in your CX service  View the diagnostics of your CX performance and the road ahead  See how an omnichannel platform drives you forward faster  Bring your current CX successes with you on the journey ahead 

Live Webinar Contact Center Modernization: From Legacy to Cloud for Improved CX [webinarschedulesingle]Discover the power of modernizing your contact center to meet customer expectations and adapt to evolving environments. Join us for a webinar that simplifies advancing your CX practice and learn the crucial first steps of contact center modernization, including performance baselining, designing customer-centric flows, and leveraging journey analytics for improved efficiency. Register now to learn how to: Document performance improvements and measure ROI  Streamline self-service flow design and development  Monitor and track performance changes during migration  Swiftly address emerging issues before they escalate  Don't miss this opportunity to lay the foundation for a successful contact center modernization and accelerate your CX evolution.[mktoform cta_header="Register" cta_button="Register Now" cms_hold="RG" cid_id="7014X000002iW0aQAE"] Meet the Speakers Don Spaulding Sr. Principal - Business Strategy Verizon Ian Felder Sr. Product Marketing Manager Genesys Tim Friebel Global Experience Transformation Lead Genesys

Live webinar Genesys Cloud WEM What's Next:  July session [cutoff co_thick="2px"]With an amazing feature velocity, Genesys Workforce Engagement Management (WEM) released over 100+ features in 2022. In 2023, we aim to continue delivering features at a high velocity, demonstrating the commitment and agility required to adapt to the changing needs of our customers and the complete preparation that the Product Management team has for its launch, which will help our customers continue driving productivity and engagement across their operations. Please join us in our Live WEM What's Next Webinar, where you will be able to hear from the Genesys Cloud WEM Product Management team, about features we are currently working on, as well as features planned to release in the following month. Topics: Gamification and Performance Management Quality Assurance and Compliance Resource Management The Genesys Cloud WEM What’s Next Series sessions are intended to provide a general overview of upcoming WEM features releases. Whether you are an existing customer who is interested in getting the most out of your existing solution or a potential customer who is looking to better understand Genesys Cloud WEM capabilities, we encourage you to attend and hear firsthand from the team responsible for this industry-leading WEM solution![cutoff co_thick="2px"][mktoform cta_header="Register now" cta_button="Register Now!" cms_hold="RG" cid_id="7014X000002mkfiQAA"] North America 07/13/2023 11 AM  EST /10 AM  CST /8 AM  PS Meet the speakers Leor Grebler Principal Product Manager | Quality Management Workforce Engagement Management Genesys Rakesh Tailor VP Product Management Workforce Engagement Management Genesys

Webinar Unleash Employee Superpowers for Better Customer Experiences [cutoff co_thick="2px"]Delivering exceptional experiences isn’t just for your customer — today’s employees expect them, too. Workforce engagement management (WEM) makes it easy to unleash employee superpowers and deliver on the experiences employees (and customers) expect. Register for this webinar to discover how to: Use AI to supercharge the employee experience. Accelerate your digital transformation by supporting agents with new capabilities. Improve the employee experience for business resiliency. When employees feel valued, engaged and supported with the right solutions, customer satisfaction rises. Your work environment and bottom line improve, too.[mktoform cta_header="Register now" cta_button="Register now" cms_hold="RG" cid_id="7014X000002u9Fk"] North America  July 26, 2023 11 AM PT / 2 PM ET Europe, Middle East & Africa July 27, 2023 2 PM BST / 3 PM CEST Asia-Pacific July 27, 2023 11 AM SGT/ 1 PM AEST

Live webinar Genesys Cloud WEM What's Next:  August session [cutoff co_thick="2px"]With an amazing feature velocity, Genesys Workforce Engagement Management (WEM) released over 100+ features in 2022. In 2023, we aim to continue delivering features at a high velocity, demonstrating the commitment and agility required to adapt to the changing needs of our customers and the complete preparation that the Product Management team has for its launch, which will help our customers continue driving productivity and engagement across their operations. Please join us in our Live WEM What's Next Webinar, where you will be able to hear from the Genesys Cloud WEM Product Management team, about features we are currently working on, as well as features planned to release in the following month. Topics: Gamification and Performance Management Quality Assurance and Compliance Resource Management The Genesys Cloud WEM What’s Next Series sessions are intended to provide a general overview of upcoming WEM features releases. Whether you are an existing customer who is interested in getting the most out of your existing solution or a potential customer who is looking to better understand Genesys Cloud WEM capabilities, we encourage you to attend and hear firsthand from the team responsible for this industry-leading WEM solution![cutoff co_thick="2px"][mktoform cta_header="Register now" cta_button="Register Now!" cms_hold="RG" cid_id="7014X000002mlv4QAA"] North America 08/17/2023 11 AM  EST /10 AM  CST /8 AM  PS Meet the speakers Leor Grebler Principal Product Manager | Quality Management Workforce Engagement Management Genesys Rakesh Tailor VP Product Management Workforce Engagement Management Genesys

Live webinar Genesys Cloud WEM What's Next:  September session [cutoff co_thick="2px"]With an amazing feature velocity, Genesys Workforce Engagement Management (WEM) released over 100+ features in 2022. In 2023, we aim to continue delivering features at a high velocity, demonstrating the commitment and agility required to adapt to the changing needs of our customers and the complete preparation that the Product Management team has for its launch, which will help our customers continue driving productivity and engagement across their operations. Please join us in our Live WEM What's Next Webinar, where you will be able to hear from the Genesys Cloud WEM Product Management team, about features we are currently working on, as well as features planned to release in the following month. Topics: Gamification and Performance Management Quality Assurance and Compliance Resource Management The Genesys Cloud WEM What’s Next Series sessions are intended to provide a general overview of upcoming WEM features releases. Whether you are an existing customer who is interested in getting the most out of your existing solution or a potential customer who is looking to better understand Genesys Cloud WEM capabilities, we encourage you to attend and hear firsthand from the team responsible for this industry-leading WEM solution![cutoff co_thick="2px"][mktoform cta_header="Register now" cta_button="Register Now!" cms_hold="RG" cid_id="7014X000002iW27QAE"] North America 09/14/2023 12 AM  EST /11 AM  CST /9 AM  PS Meet the speakers Leor Grebler Principal Product Manager | Quality Management Workforce Engagement Management Genesys Rakesh Tailor VP Product Management Workforce Engagement Management Genesys