Webinars

3/3 Bitesize webinar series… Workforce Engagement Management Empower Teams with Exceptional Resource Management Solutions Automation, Forecasting and Scheduling [cutoff co_thick="2px"][webinarschedulesingle]Workforce engagement management (WEM) makes it easy to create great employee experiences. With a focus on the human side of your contact centre to improve employee engagement, WEM simplifies operations while increasing efficiency. Join this webinar and learn more on: Forecast smarter and schedule faster Handle schedule exceptions with ease Gain performance insights in real time [cutoff co_thick="2px"]Delivering exceptional experiences doesn’t stop with the customer. Creating great employee experiences is critical to elevating your brand and CX to achieve maximum brand loyalty. Join this webinar series to hear how workforce engagement tools bring managers and employees together to provide next-level customer service. Register for the rest of the series: 12 October: Enable Employees to Surpass Performance Goals - learn more 19 October: Get Actionable Insights from every Customer Interaction – learn more[mktoform cta_header="Register now" cta_button="Register Now!" ar_status="Event" cms_hold="RG" cid_id="7014X000002Pe0hQAC"] Meet the Speakers Annemarie Hodgson Senior Solution Consultant Genesys Andrew Thean Principal Solution Consultant Genesys

2/3 Bitesize webinar series… Workforce Engagement Management Actionable Insights from every Customer Interaction Quality Management, Speech and Text Analytics [cutoff co_thick="2px"][webinarschedulesingle]Truly understanding how your customers feel about your brand — whether that’s positive, negative or neutral, will give you the insight you need to take your CX to the next level. Hear how conversational analytics can help you make data driven decisions. Join this webinar and learn more on: Sentiment analysis Consolidate voice and text analytics across channels Streamline your conversation analysis processes [cutoff co_thick="2px"]Delivering exceptional experiences doesn’t stop with the customer. Creating great employee experiences is critical to elevating your brand and CX to achieve maximum brand loyalty. Join this webinar series to hear how workforce engagement tools bring managers and employees together to provide next-level customer service. Register for the rest of the series: 12 October: Enable your Employees to Surpass Performance Goals – learn more 26 October: Empower Teams with Exceptional Resource Management Solutions – learn more[mktoform cta_header="Register now" cta_button="Register Now!" ar_status="Event" cms_hold="RG" cid_id="7014X000002Pe0SQAS"] Meet the Speakers Annemarie Hodgson Senior Solution Consultant Genesys Andrew Thean Principal Solution Consultant Genesys

1/3 Bitesize webinar series… Workforce Engagement Management Enable Employees to Surpass Performance Goals Performance Management, Learning and Coaching [cutoff co_thick="2px"][webinarschedulesingle]The success of your contact centre hinges on a lot of moving parts, and the linchpin is employee performance. Today workforce engagement capabilities give you full, continuous insights into agents’ individual performance metrics and collective team strengths. Workforce engagement tools identify what your best agents are doing right and where there’s room for growth. This makes it easier for managers to provide individualised coaching and team training on key skills. Join this webinar and learn more on: Employee development tools Integrated learning and training Coaching at the right moment Gamified performance leader boards Rewards and recognition [cutoff co_thick="2px"]Delivering exceptional experiences doesn’t stop with the customer. Creating great employee experiences is critical to elevating your brand and CX to achieve maximum brand loyalty. Join this webinar series to hear how workforce engagement tools bring managers and employees together to provide next-level customer service. Register for the rest of the series: 19 October: Get Actionable Insights from every Customer Interaction – learn more 26 October: Empower Teams with Exceptional Resource Management Solutions – learn more[mktoform cta_header="Register now" cta_button="Register Now!" ar_status="Event" cms_hold="RG" cid_id="7014X000002Pe0DQAS"] Meet the Speakers Annemarie Hodgson Senior Solution Consultant Genesys Andrew Thean Principal Solution Consultant Genesys

On-demand webinar Fireside Chat: Delivering 'Random Acts of Kindness' for Customers in the Not-for-Profit Sector Canteen Australia's CX transformation [cutoff co_thick="2px"]Canteen Australia provides free and tailored support to young people aged 12-25 who are impacted by cancer. Join this on-demand session to hear about the incredible customer and employee experience transformation journey they have been on over the past 2 years, transforming their contact centre team from 100% inbound to 75% outbound and completely reshaping the entire team structure and role of the agent along the way. All whilst delivering a more personalised, empathetic and efficient service to their customers. Hear from speakers: Dave Nair - Supporter Care Manager, Canteen Australia John Friedsam - GM - Fundraising, Canteen Australia[mktoform cta_header="Register" cta_button="Watch recording now" cms_hold="RG" cid_id="7014X000002iX2I"]

On-demand webinar Delivering a superior customer experience with digital capabilities Powershop's digital CX journey Improving operational efficiency to bring joy to customer interactions[cutoff co_thick="2px"]Leaning into a digital-first approach requires the right blend of technology and human touch. Leveraging digital channels, bots, and conversational AI, while knowing when to insert an agent, is key to providing a seamless customer experience. Join this on-demand webinar to hear how Powershop embraced a digital-first strategy, improving self-service interactions and enabling a tremendous reduction in voice, all whilst empowering employees with better workforce management tools. Meridian generates electricity from 100% renewable sources – water and wind. They are New Zealand’s largest electricity generator; through their Meridian and Powershop brands, they supply electricity to more than 270,000 customers – homes, businesses and farms all over the country. Hear from Sandra Lawrence, Contact Centre Manager at Meridian & Powershop and gain the insight you need to start your digital journey; with the agenda covering: Designing a successful digital customer engagement strategy The shift in interactions from voice to self-serve How digital channels will transform your customer experience and empower your customers and agents Best practices for success [mktoform cta_header="Register" cta_button="Watch recording now" cms_hold="RG" cid_id="7014X000002iX2D"]

1/3 Bitesize webinar series… Digital channels: guide to success! A PRACTICAL GUIDE TO WEB MESSAGING Make it easy for your customers to engage 24/7 [cutoff co_thick="2px"][webinarschedulesingle]When you’re ready to add digital channels to your customer engagement, web messaging is a great place to start. It’s easy to deploy and customise. And you don’t need to call on IT for much help. Best of all, it gives customers the control they want and expect – with 24/7 access to your business. Join this bitesize webinar and learn how to: Design messaging conversations that build knowledge of your customers​ Introduce bots to lighten agent workloads Use artificial intelligence to deepen your understanding of customer journeys Personalise customer journeys [cutoff co_thick="2px"]In this series of bitesize webinars we’ll take an honest dive into implementing digital channels, and how best to approach this step of the CX journey to ensure success. Register for the rest of the series: 15 June: A practical guide to messaging apps – learn more 22 June: A practical guide to mastering bots – learn more[mktoform cta_header="Register now" cta_button="Register Now!" ar_status="Event" cms_hold="RG" cid_id="7014X000002mlfuQAA"] Meet the Speakers Carl Jones Director Digital & AI, APAC Genesys Julian Tass Principal Solution Consultant Genesys

2/3 Bitesize webinar series… Digital channels: guide to success! A PRACTICAL GUIDE TO MESSAGING APPS Engage with your customers on the channels they prefer [cutoff co_thick="2px"][webinarschedulesingle]Top messaging apps have billions of users and are popular with all demographics. Plus, you likely use them to run ads. Build your digital presence on the apps your target audiences use most — and make it easy for them to connect. ​ Join this bitesize webinar and learn how to: Implement popular apps like WhatsApp, Facebook Messenger, Apple Business Chat and Line Build more complete digital conversations Measure results for continuous improvement [cutoff co_thick="2px"]In this series of bitesize webinars we’ll take an honest dive into implementing digital channels, and how best to approach this step of the CX journey to ensure success. Register for the rest of the series: 8 June: A practical guide to web messaging – learn more 22 June: A practical guide to mastering bots – learn more[mktoform cta_header="Register now" cta_button="Register Now!" ar_status="Event" cms_hold="RG" cid_id="7014X000002mlfzQAA"] Meet the Speakers James Walford Global Lead – Digital and AI​ Genesys Matt McPhee Principal Solution Consultant Genesys

 3/3 Bitesize webinar series… Digital channels: guide to success! A PRACTICAL GUIDE TO MASTERING BOTS Put bots at the centre of your customer experience strategy — and see how much time you save [cutoff co_thick="2px"][webinarschedulesingle]Bots do more than automate self-service. When used strategically, chatbots elevate the customer experience (CX) and provide measurable gains for your business. By taking on mundane, repetitive tasks, bots give your employees more time to focus on higher value conversations.​ Join this bitesize webinar and learn how to: Design a bot that does one thing extremely well​ Encourage employees to take part in bot training​ Measure results for continuous improvement​ [cutoff co_thick="2px"]In this series of bitesize webinars we’ll take an honest dive into implementing digital channels, and how best to approach this step of the CX journey to ensure success. Register for the rest of the series: 8 June: A practical guide to web messaging – learn more 15 June: A practical guide to messaging apps – learn more[mktoform cta_header="Register now" cta_button="Register Now!" ar_status="Event" cms_hold="RG" cid_id="7014X000002mlg4QAA"] Meet the Speakers Phill Townsend Digital and AI Lead, APAC Genesys Mike Marshall Principal Solution Consultant Genesys 

Considerations for Avaya customers Moving onwards and upwards Modern contact centre solutions to power modern contact centres What’s next for your contact centre? Migrating to a cloud contact centre solution is a necessity – especially for Avaya customers today. Resilience, agility and innovation are no longer optional. They’re table stakes in the ever-changing experience economy. And they’re only possible with a next-generation Contact Centre as a Service (CCaaS) solution. In this video, industry experts join Genesys to provide insights for choosing the right solution and migrating with confidence. You’ll hear from Sheila McGee-Smith, President and Principal Analyst at McGee-Smith Analytics; and Robert Lee Harris, President of Communications at Advantage, Inc.; on how to migrate to a next-gen CCaaS solution. They’ll also explore what you should look for in a contact centre vendor. Watch now to get the answers you need to these essential questions: What is the first step Avaya customers — or anyone on a legacy on-premises solution — should take when looking to migrate? What are the critical requirements for choosing my next contact centre vendor? What key capabilities make Genesys a proven, future-proof customer experience (CX) platform? There’s a lot to consider with a cloud migration. Watch this expert panel to get the guidance and insights necessary to make the right investment — and secure your CX future.[mktoform cta_header="" cta_button="Watch now" form_p_target="custom" ar_status="Event" cms_hold="RG" cid_id="7011T000001Yqh8QAC" url="https://www.genesys.com/en-sg/campaign/modern-contact-centre-solutions-to-power-modern-contact-centres"] Meet the Speakers Sheila McGee-Smith President & Principal Analyst at McGee-Smith Analytics Robert Lee Harris President of Communications Advantage, Inc Craig Downing Vice President of Marketing at Genesys

1/4 Digital & AI in CX webinar series: Why your digital transformation strategy will most likely fail (and how to stop it) [cutoff co_thick="2px"][webinarschedulesingle]In the past few years, most organisations have undertaken digital transformation projects of various sizes and scope. However, research shows that the vast majority of these projects fail, somewhere in the range of 70% to 95% depending on which study you rely on.* So why is this such a common trend, and how can you ensure your customer experience digital transformation project doesn’t join this club? This session will look at the most common pitfalls businesses experience when implementing Digital and AI technologies into their existing customer experience ecosystem, and what you can do to avoid them. We’ll explore how to build your CX transformation strategy to successfully: Capture and utilise customer intent to design seamless customer journeys Engage customers with the right experiences at the right time on every channel Maintain personalised engagement throughout the customer journey Equip agents with the knowledge to be subject matter experts * Source: Forbes: 12 Reasons Your Digital Transformation Will Fail[cutoff co_thick="2px"]This is the first webinar in our Digital & AI in CX Series, designed to bring you the no-nonsense, no-jargon information you need, for 30-minutes every week throughout October. The content is tailored to the Asia-Pacific CX landscape and presented by subject matter experts in the region. Join us live on Wednesdays over coffee or lunch, or catch up on-demand at a time that suits you. Register for the rest of the series: 12 October: Why you shouldn’t focus on technology when evaluating conversational AI for your business – learn more 19 October: AI in CX: You’re biased, and you don’t even know it – learn more 26 October Q&A discussion: Digital and AI in CX – Deep dive – learn more[mktoform cta_header="Register" cta_button="Register Now" ar_status="Event" cms_hold="RG" cid_id="7011T000001YqhXQAS"] Meet the Speakers James Walford Head, Conversational AI - NA and LATAM Genesys Dave Flanagan Director, Digital & Conversational AI - ANZ Genesys

2/4 Digital & AI in CX webinar series: Why you shouldn’t focus on technology when evaluating conversational AI for your business [cutoff co_thick="2px"][webinarschedulesingle]With ‘Conversational AI’ fast reaching the buzzword status, it’s easy to assume that successfully implementing a chatbot or voicebot revolves around simply picking the right technology and plugging it in. However, we’re here to burst that bubble… Successfully deploying conversational AI-powered bots in your business should revolve much less around the technology itself and more around how you approach the project as whole. In this session, we’ll draw on experiences of helping organisations of all sizes across a wide spectrum of industries with their conversational AI projects, to take you through all the steps you need to consider. We’ll tell you what works (and what doesn’t) and what to look out for along the way. Join us to get jargon-free guidance on: Where to start Getting your stakeholders on board Setting expectations and measuring success Selecting use cases Designing conversations Blending bots and humans in a single interaction [cutoff co_thick="2px"]This is the second webinar in our Digital & AI in CX Series, designed to bring you the no-nonsense, no-jargon information you need, for 30-minutes every week throughout October. The content is tailored to the Asia-Pacific CX landscape and presented by subject matter experts in the region. Join us live on Wednesdays over coffee or lunch, or catch up on-demand at a time that suits you. Register for the rest of the series: 5 October: Why your digital transformation strategy will most likely fail (and how to stop it) – learn more 19 October: AI in CX: You’re biased, and you don’t even know it – learn more 26 October Q&A discussion: Digital and AI in CX – Deep dive – learn more[mktoform cta_header="Register" cta_button="Register Now" ar_status="Event" cms_hold="RG" cid_id="7011T000001YsDg"] Meet the Speakers James Walford Innovation Lead - Conversational AI Genesys Carl Jones Director, Digital Engagement AI - ANZ Genesys

3/4 Digital & AI in CX webinar series: AI in CX: You’re biased, and you don’t even know it [cutoff co_thick="2px"][webinarschedulesingle]Artificial intelligence (AI) has become a core component in delivering personalised customer experience at scale, but it can only be as well-rounded and inclusive as the data it uses. Organisations need to be conscious of bias, and follow best practices to ensure the use diverse data sets and inclusive training data. In this session, we’ll explain what you need to be aware of to avoid bias in AI and we’ll walk through some examples of bias and why major companies often get it wrong. This webinar will explore: What is bias in AI? What are the causes? What are the consequences? How can we minimise bias in AI? [cutoff co_thick="2px"]This is the third webinar in our Digital & AI in CX Series, designed to bring you the no-nonsense, no-jargon information you need, for 30-minutes every week throughout October. The content is tailored to the Asia-Pacific CX landscape and presented by subject matter experts in the region. Join us live on Wednesdays over coffee or lunch, or catch up on-demand at a time that suits you. Register for the rest of the series: 5 October: Why your digital transformation strategy will most likely fail (and how to stop it) – learn more 12 October: Why you shouldn’t focus on technology when evaluating conversational AI for your business – learn more 26 October Q&A discussion: Digital and AI in CX – Deep dive – learn more[mktoform cta_header="Register" cta_button="Register Now" ar_status="Event" cms_hold="RG" cid_id="7011T000001YqhmQAC"] Meet the Speaker James Walford Innovation Lead - Conversational AI Genesys

4/4 Digital & AI in CX webinar series: Q&A discussion: Digital and AI in CX – Deep dive [cutoff co_thick="2px"][webinarschedulesingle]In this final installment of our Digital & AI in CX Series, the Genesys experts are here to answer common questions on the subject matter, deep diving into topics that have proved to be most contentious. Take this opportunity to put your questions directly to the experts and get the answers you need to: Determine the right digital channels for your organisation Design seamless customer journeys Increase digital engagement Use AI to understand customer pain points Deliver personalised CX across digital channels Improve first-contact resolution and reduce cost to serve Plus we will show you how Digital and AI capabilities work together to improve customer-agent interactions and delight the right customers at the right time with the best offers or advice. Join us to experience the power of Genesys Digital & AI capabilities with a demonstration of: Predictive Engagement Messaging Predictive Routing Bot Flows and more [cutoff co_thick="2px"]This is the forth webinar in our Digital & AI in CX Series, designed to bring you the no-nonsense, no-jargon information you need, for 30-minutes every week throughout October. The content is tailored to the Asia-Pacific CX landscape and presented by subject matter experts in the region. Join us live on Wednesdays over coffee or lunch, or catch up on-demand at a time that suits you. Register for the rest of the series: 5 October: Why your digital transformation strategy will most likely fail (and how to stop it) – learn more 12 October: Why you shouldn’t focus on technology when evaluating conversational AI for your business – learn more 19 October AI in CX: You’re biased, and you don’t even know it – learn more[mktoform cta_header="Register" cta_button="Register Now" ar_status="Event" cms_hold="RG" cid_id="7011T000001YqhrQAC"] Meet the Speakers James Walford Innovation Lead - Conversational AI Genesys Jarryd Tuyau Senior Solutions Consultant Genesys Carl Jones Director, Digital Engagement AI Genesys Julian Tass Solutions Consultant Genesys

On-Demand Webinar Reimagining Digital Customer Engagement in Financial Services [cutoff co_thick="2px"]Providing a superior CX is crucial in today’s financial services industry. As customer preferences and interactions shift to digital, financial services organisations are redefining digital customer engagement. The industry seeks to deliver seamless and personalised experiences across digital channels in order to foster trust and relationships. In this webinar, we explore how financial services organisations can accelerate digital engagement and improve customer experiences.  Also, we invite a CTO at Tonik Bank and hear about their CX transformation journey. Join this webinar as we will discuss: The customer engagement trends in financial services industries and what they mean for you and your customers How the successful digital engagement can foster customer relationships and drive revenue How Tonik Bank redesigned customer and employee experiences in an interview [mktoform cta_header="Register" cta_button="Watch Now" cms_hold="RG" cid_id="7011T000001YpB5QAK"] Meet the Speakers David Porter Director, Global Financial Services Genesys Arivuvel Ramu Group Chief Technology Officer Tonik Bank Albert Tay Director, APAC Financial Services Genesys

Live Demo [this_page_title] No fluff. No frills. Just a live demo. Every Monday, starting July 4 — 10:30 AM IST / 1 PM SGT / 3 PM AEST[cutoff co_thick="2px"] Choose your demo adventure Your time is precious — tell us your goals and we’ll tailor an experience for you. And join us for a live demo of the Genesys Cloud™️ platform to see how it can help you reach those goals.   In this interactive session, see how Genesys Cloud can:   Address the needs of every stakeholder: CX leaders, IT teams, agents and customers.   Automate better outcomes with predictive engagement, predictive routing and conversational AI.  Handle omnichannel engagements across self-service, bots and agents to pass context, understanding and real-time knowledge. Empower employees with smart solutions to reach peak performance with real-time support and AI-powered insights.   Easily differentiate and adapt with open APIs, a robust app marketplace, templates and blueprints, and integration methods for your critical CX technologies.  Your demo adventure awaits. Register now.   [mktoform cta_header="Register" cta_button="Register Now!" cms_hold="RG"]

On-demand AI and the Economist: Using AI and data to drive customer engagement AI is driving a revolution in customer experience – get in the fast lane[cutoff co_thick="2px"][webinarschedulesingle]Organisations globally are looking for ways to embed artificial intelligence (AI) more deeply into their customer journeys — making them more frictionless and insightful. Findings from an Economist Impact and Genesys survey of 750 customer service, marketing and sales executives underscore why — Download the full report. Join Phillip Cornell, Principal, Economist Impact at The Economist, and Charlie Godfrey, Senior Director of Business Consulting at Genesys, as they examine these findings. You’ll hear how AI can improve customer journeys and employee productivity, learn strategies for deploying this technology and explore the value organisations are gaining from it — and what they hope to achieve. Discover what separates AI leaders from other organisations, including how they: Use AI to understand customer pain points Take a more sophisticated view of how AI can enhance the customer journey and employee experience Harness the most powerful capabilities AI brings to customer experience [mktoform cta_header="" cta_button="Watch now" cms_hold="RG" cid_id="7011T000001YeyKQAS"] Meet the Speakers Charlie Godfrey Sr. Director, Business Consulting Genesys Phillip Cornell Principal, Economist Impact The Economist Sean Maddison Conversational Automation and Intelligence Manager E.ON Energy UK

4/5 Genesys Cloud - Industry demo series: Genesys Cloud: Simplicity in Retail [cutoff co_thick="2px"][webinarschedulesingle] Earn loyalty and wallet share with easy, personalised experiences Meet customer demands no matter where they are, when they shop or which channel they prefer to use. Retailers must navigate more channels, time zones and preferences than ever before. Connecting every moment across consumer journeys is the key to providing leading service. With Genesys, you can orchestrate unique, omnichannel brand experiences at scale. Win customer loyalty with memorable engagement across your online and physical shopping channels. Join this live 20min Q&A demo to see how organisations can: Manage omnichannel interactions Map the customer journey Use artificial intelligence to drive personalisation Predict your customers' needs Simplify the agent and supervisor experience [cutoff co_thick="2px"] More virtual events in the Genesys Cloud - Industry demo series 1 December: Genesys Cloud: Simplicity in Banking – learn more 2 February: Genesys Cloud: Simplicity in Insurance – learn more 16 February: Genesys Cloud: Simplicity in Government – learn more 23 March: Genesys Cloud: Simplicity in Manufacturing – learn more[mktoform cta_header="Register" cta_button="Register Now" ar_status="Event" cms_hold="RG" cid_id="7011T000001Yf5fQAC"] Meet the Speaker Andrew Thean Principal Solution Consultant Genesys

5/5 Genesys Cloud - Industry demo Q&A series: Genesys Cloud: Simplicity in Manufacturing [cutoff co_thick="2px"][webinarschedulesingle] Transforming CX in Manufacturing Contact centres are continuously facing the challenges of new disruptive competitors, ever-increasing customer expectations, disruptive technology, and the drive towards sustainability. Your contact centre is your brand’s direct line to customers, if the customer journey is a disjointed experience it’s time for change. Join this live 20min Q&A demo to see how organisations can: Manage omnichannel interactions Map the customer journey Use artificial intelligence to drive personalisation Simplify the life of an agent and a supervisor Applying quality management [cutoff co_thick="2px"] More virtual events in the Genesys Cloud - Industry demo series 1 December: Genesys Cloud: Simplicity in Banking – learn more 2 February: Genesys Cloud: Simplicity in Insurance – learn more 16 February: Genesys Cloud: Simplicity in Government – learn more 9 March: Genesys Cloud: Simplicity in Retail – learn more[mktoform cta_header="Register" cta_button="Register Now" ar_status="Event" cms_hold="RG" cid_id="7011T000001YfKaQAK"] Meet the Speaker Brett Dal Santo Senior Solution Consultant Genesys

3/5 Genesys Cloud - Industry live demo series: Genesys Cloud: Simplicity in Government [cutoff co_thick="2px"][webinarschedulesingle] Deliver on the promise of digital government Government agencies share many common challenges in serving their citizens. Still, certain obstacles are unique to individual agencies. There’s also a lot of variation, depending on an agency’s level of maturity for processes and technology. Join this live 20min Q&A demo to see how government agencies can: Manage omnichannel interactions Protect your agency and citizens with stringent security standards Make it easier for citizens to self-serve Be ready to provide support in moments of crisis Simplify the life of an agent and a supervisor [cutoff co_thick="2px"] More virtual events in the Genesys Cloud - Industry demo series 1 December: Genesys Cloud: Simplicity in Banking – learn more 2 February: Genesys Cloud: Simplicity in Insurance – learn more 9 March: Genesys Cloud: Simplicity in Retail – learn more 23 March: Genesys Cloud: Simplicity in Manufacturing – learn more[mktoform cta_header="Register" cta_button="Register Now" ar_status="Event" cms_hold="RG" cid_id="7011T000001Yf5aQAC"] Meet the Speaker Brett del Santo Sr. Solution Consultant Genesys

2/5 Genesys Cloud - Industry demo series: Genesys Cloud: Simplicity in Insurance [cutoff co_thick="2px"][webinarschedulesingle] Providing truly customer-centric experiences in Insurance The customer experience has never been more important to insurance agencies, having become the key to competitive advantage in almost every industry. And with the recent economic downturn causing contact centres to be closed and consolidated, there’s never been a better time for new technologies and digital-first engagements to show their worth. Join this live 20min Q&A demo to see how insurance agencies can: Manage omnichannel interactions Map the customer journey Use artificial intelligence to drive personalisation Simplify the life of an agent and a supervisor Applying quality management [cutoff co_thick="2px"] More virtual events in the Genesys Cloud - Industry demo series 1 December: Genesys Cloud: Simplicity in Banking – learn more 16 February: Genesys Cloud: Simplicity in Government – learn more 9 March: Genesys Cloud: Simplicity in Retail – learn more 23 March: Genesys Cloud: Simplicity in Manufacturing – learn more[mktoform cta_header="Register" cta_button="Register Now" ar_status="Event" cms_hold="RG" cid_id="7011T000001Yf5VQAS"] Meet the Speaker Mark Booth Senior Solution Architect Genesys

1/5 Genesys Cloud - Industry demo series: Genesys Cloud: Simplicity in Banking [cutoff co_thick="2px"][webinarschedulesingle] Transforming banking engagement with seamless experiences Customers demand easy digital experiences with their banks. Join this live demo and see how its possible to deliver secure, simplified experiences that will make your customers love your bank. Join this live 20min Q&A demo to see how financial institutions can: Build better banking experiences Map the customer journey Deliver compliant and proactive interactions Elevate banking experiences with AI Simplify the life of an agent and a supervisor [cutoff co_thick="2px"] More virtual events in the Genesys Cloud - Industry demo series 2 February: Genesys Cloud: Simplicity in Insurance – learn more 16 February: Genesys Cloud: Simplicity in Government – learn more 9 March: Genesys Cloud: Simplicity in Retail – learn more 23 March: Genesys Cloud: Simplicity in Manufacturing – learn more[mktoform cta_header="Register" cta_button="Register Now" ar_status="Event" cms_hold="RG" cid_id="7011T000001Yf5QQAS"] Meet the Speaker Hendrik Coetzee Principal Solution Consultant Genesys

On-demand webinar [this_page_title] [cutoff co_thick="2px"][webinarschedule]Research shows that values — what people care most about — are the top predictors of behaviour. By understanding what the highest-performing call centre agents value, CX leaders can gain unique insight into attracting, motivating and retaining the staff who will deliver the highest levels of customer service. In this webinar, we’ll explore findings of innovative research from Genesys and Valuegraphics that examines how personal values shape behaviour inside the contact centre. You’ll learn: What top-performing call centre agents value most in life and how that impacts their actions and decisions Why using values as a lens for talent development and culture-building will lead to notable gains in employee engagement and customer satisfaction How to use values to better recruit, train, motivate and retain a high-performing workforce [mktoform cta_header="Watch now" cta_button="Watch now" ar_status="Event" cms_hold="RG" cid_id="7011T000001Iw02QAC"] Meet the speakers David Allison Founder Valuegraphics Ginger Conlon Thought Leadership Director Genesys

2/4 Genesys Cloud series: Genesys Cloud: Seamless agent experience [cutoff co_thick="2px"][webinarschedulesingle]Your contact centre is your brand’s direct line to customers. If your contact centre technology gives agents headaches and creates disjointed customer experience, it’s time for a change. Join this 20min live demo of Genesys Cloud for an agents view of: Logging in & starting the day Managing omni-channel interactions Mapping the customer journey Putting the customer first with a personalised experience [cutoff co_thick="2px"] More virtual events in the Genesys Cloud series 11 August: Genesys Cloud Demo – “The Basics” - learn more 22 September: Simplifying the life of a Supervisor - learn more 13 October: A visionary workforce engagement solution - learn more[mktoform cta_header="Register" cta_button="Register Now" ar_status="Event" cms_hold="RG" cid_id="7011T000001YajiQAC"] Meet the Speaker Brett Dal Santo Sr. Solution Consultant, ANZ Genesys

4/4 Genesys Cloud series: Genesys Cloud: The Power of a Visionary Workforce Engagement Solution [cutoff co_thick="2px"][webinarschedulesingle]Whether you’re an agent or a supervisor, the complexity of your contact centre solution can interfere with your ability to do your job well. A host of overly complex solutions forces your employees to focus their attention on navigating technology rather than providing excellent customer experiences, and can waylay them with updates that break parts of their systems, confusion about which solutions to use for specific tasks, and an ability to see and understand the bigger picture with integrated reporting and analytics. During this live 20-minute demo, you’ll get a chance to see how Genesys Cloud Workforce Engagement deliver an integrated cloud-based solution that will simplifies contact centre operations, increase efficiency and improve employee engagement.[cutoff co_thick="2px"] More virtual events in the Genesys Cloud series 11 August: Genesys Cloud Demo – “The Basics”- learn more 1 September: Seamless agent experience - learn more 22 September: Simplifying the life of a Supervisor - learn more[mktoform cta_header="Register" cta_button="Register Now!" ar_status="Event" cms_hold="RG" cid_id="7011T000001YbxzQAC"] Meet the Speaker Andrew Thean Principal Solution Consultant, ANZ Genesys

3/4 Genesys Cloud series: Genesys Cloud: Simplifying the life of a Supervisor [cutoff co_thick="2px"][webinarschedulesingle]Your contact centre is your brand’s direct line to customers. If your contact centre technology gives agents headaches and creates disjointed customer experience, it’s time for a change. Join this 20min live demo of Genesys Cloud and experience a supervisors view Setting up agent based on skills Setting up and managing call flows Applying quality management Helping agents and customers real-time Reports and analytics [cutoff co_thick="2px"] More virtual events in the Genesys Cloud series 11 August: Genesys Cloud Demo – “The Basics”- learn more 1 September: Seamless agent experience - learn more 13 October: A visionary workforce engagement solution - learn more[mktoform cta_header="Register" cta_button="Register Now" ar_status="Event" cms_hold="RG" cid_id="7011T000001YajsQAC"] Meet the Speaker Annemarie Hodgson Senior Solution Consultant, ANZ Genesys

1/4 Genesys Cloud series: Simplicity from the start: Genesys Cloud [cutoff co_thick="2px"][webinarschedulesingle]Genesys Cloud is transforming the contact centre industry by delivering innovation to companies of all sizes, everywhere. There’s a reason it’s a leading platform for seamlessly integrating voice and digital channels — empowering agents, delighting customers and creating better business outcomes overall. Join this 20-minute introduction to see what day one with Genesys Cloud looks like. See how easy it is to use real-time analytics to manage queues, coach employees and drive better results. Learn how administrators can simplify tasks, like scheduling, script creation and more. Explore the ease with which agents can request schedule changes, see performance metrics and manage all channels from a single screen. [cutoff co_thick="2px"] Future virtual events in the Genesys Cloud series 1 September: Seamless agent experience - learn more 22 September: Simplifying the life of a Supervisor - learn more 13 October: A visionary workforce engagement solution - learn more[mktoform cta_header="Register" cta_button="Register Now" ar_status="Event" cms_hold="RG" cid_id="7011T000001YajxQAC"] Meet the Speaker Roger Lang Sr. Solution Consultant, ANZ Genesys

Register Now! Genesys Cloud Live Demonstration [cutoff co_thick="2px"][webinarschedulesingle]The Genesys Cloud platform is transforming the contact centre industry by delivering innovation to companies of all sizes, everywhere. There’s a reason it's a leading platform for seamlessly integrating voice and digital channels — empowering agents, delighting customers and creating better business outcomes overall. Join this live webinar to unlock your chance to start on Genesys Cloud at almost half price and see how to: Create fluid customer conversations across digital and voice channels. Predict and understand customer issues before they escalate — or before they even happen. Make it easy for agents to resolve issues fast with an intuitive interface. Empower employees to find solutions together with collaboration tools that let them talk, video, chat and search. Seamlessly integrate with Salesforce and other CRM tools to add context to customer journeys. Reduce costs, boost sales and automate routine tasks with Genesys AI. [mktoform form_type="hot" cta_button="Register Now!" cms_hold="RG" cid_id="7011T000001YZJJ"] Meet the Speakers Robert Billing Head of Marketing, Asia Genesys Chen Ping Oon Senior Solutions Consultant Genesys Patrick Ong Head of Solutions Consulting Genesys

Asia-Pacific CX Transformation Readiness Study 2021   Gearing up businesses to deliver holistic customer experience in 2021 and beyond [cutoff co_thick="2px"][webinarschedulesingle]The coming decade marks the transition from customer service orientation to holistic customer experience design, necessitating a significant shift in the strategy and transformation approach. Navigating this transition signifies the biggest challenge – and opportunity – for companies across Asia-Pacific.  Genesys, along with the research firm- Twimbit commissioned an Asia Pacific market study including 495 business and IT decision-makers across 14 countries to evaluate their Customer Experience Transformation Readiness. The study examines the level of cloud and artificial intelligence (AI) adoption in companies, the current level of digital engagement, the readiness of businesses to transform their employee experience strategy, especially when facing an unexpected event, and the leadership to spur transformation and deliver exceptional experiences.  Join us for this exclusive webinar where our experts uncover the findings of the research and discuss:  The current state of customer experience transformation efforts across the Asia Pacific  Reasons why readiness differs in each region and what their respective priorities are  Market perception about the benefits and challenges of key technologies enabling customer experience  Best practices for businesses to design memorable experiences for their customers  [mktoform form_type="hot" cta_header="Register" cta_button="Register Now!" cms_hold="RG" cid_id="7011T000001kxfKQAQ"] Meet the Speakers Jean-Marc Provost Director Digital & Conversational AI  Genesys Manoj Menon Founder and Managing Director Twimbit David Rizzo President of APAC Teleperformance

On-demand Genesys dan Google Cloud: Memberdayakan masa depan pengalaman pelanggan. [cutoff co_thick="2px"]September 22nd, 10AM WIBSaat Bot dan Routing anda memahami satu sama lain, dan memanfaatkan perjalanan pelanggan, pelanggan tidak perlu mengulangi kebutuhan mereka … dan pelanggan akan lebih menyukai brand anda Genesys dan Google Cloud, pemimpin global di contact centre software dan platform cloud, telah bekerja sama untuk memberikan pengalaman pelanggan dan karyawan yang didukung AI. Bergabunglah di webinar ini untuk memahami bagaimana bisnis meningkatkan layanan pelanggan dengan AI yang berbicara, memahami, dan berinteraksi. Anda juga akan belajar: bagaimana solusi multibahasa dan platform-agnostik dapat mendukung lebih dari 20 bahasa, 14 integrasi dengan sekali klik, dan 7 SDK; meningkatkan kepuasan pelanggan dan agen serta meningkatkan efisiensi operasional; dan, dengan cepat memberlakukan microapp layanan mandiri baru yang mencerminkan praktik terbaik dalam proses bisnis untuk memberi Anda keunggulan kompetitif [mktoform form_type="hot" cta_header="Register Now!" cta_button="Register Now!" cms_hold="RG" cid_id="7011T000001kvsfQAA"] Meet the Speakers Sugianto Rahardja Head of Sales Google Cloud Hunady Budihartono Country Manager Genesys Doddy Kartiwa Principal Solutions Consultant Genesys

On-demand Genesys และ Google Cloud รวมพลังเพื่อสร้างประสบการณ์ลูกค้าแห่งอนาคต [cutoff co_thick="2px"] วันอังคารที่ 22 กันยายน 2563 เวลา 14.00 น. เมื่อ Solution BOT และ Routing ทำงานร่วมกันเพื่อสร้างและจดจำ Customer Journey ลูกค้าจึงไม่จำเป็นต้องเล่าเรื่องเดิมซ้ำๆ แน่นอนนี่คือสิ่งที่คุณคาดหวัง Genesys ผู้นำระบบ Contact Center และ Google Cloud ผู้นำระบบคลาวด์ ร่วมมือกันเพื่อส่งมอบความสามารถของ AI มาช่วยยกระดับการให้บริการลูกค้าและสร้างประสบการณ์ที่ดีกับพนักงานให้บริการ เข้าร่วม Webinar เพื่อเรียนรู้ พูดคุย แนวทางที่ธุรกิจนำ AI มาใช้ในการปรับปรุงการให้บริการลูกค้า และคุณจะได้เรียนรู้ แพลตฟอร์มทรงพลังที่รองรับมากกว่า 20 ภาษา เชื่อมต่อง่าย รวดเร็วและหลากหลาย SDK เพิ่มความพึงพอใจให้กับลูกค้าและพนักงานให้บริการ รวมถึงปรับปรุงการบริหารงานให้มีประสิทธิภาพ และ นำ Self-Service Microapp มาปรับใช้ในขั้นตอนต่างๆของธุรกิจเพื่อให้คุณได้เปรียบในการแข่งขัน [mktoform form_type="hot" cta_header="Register Now!" cta_button="Register Now!" cms_hold="RG" cid_id="7011T000001kvsaQAA"] Meet the Speakers Nantawat Eamchareon Customer Solution Consultant Google Cloud Partitan Rungkrae (ปฏิธาน รุ่งแกร) Solutions Consultant Genesys Kulachart Ngernoermpoon Country Manager Genesys

On-demand Genesys and Google Cloud: Powering the future of customer experience [cutoff co_thick="2px"][webinarschedulesingle]We are also doing this webinar in other languages. To attend the Thai webinar, click here. To attend the Indonesian Bahasa webinar, click here.[cutoff co_thick="2px"] When your Bot and Routing solutions understand each other and leverage the customer journey, customers don’t have to repeat themselves…and they’ll love you for it. Genesys and Google Cloud, global leaders in contact centre software and enterprise cloud platforms, have teamed up to deliver AI-powered customer and employee experiences. Join this webinar to understand how businesses are improving customer service with AI that talks, understands and interacts. You will also learn: how organisations are increasing customer and agent satisfaction and improving operational efficiency how to quickly deploy new self-service microapps that reflect best practices in business processes to give you a competitive advantage how a multilingual and platform-agnostic solution can support multiple languages, a number of single-click integrations, and supports many SDKs [mktoform form_type="hot" cta_header="Register Now!" cta_button="Register Now!" cms_hold="RG" cid_id="7011T000001kvsVQAQ"] Meet the Speakers Tim Dawson Cloud Partner Solutions Lead Google Cloud Jean-Marc Provost Director Digital & Conversational AI Genesys Matt McPhee Senior Solutions Consultant Genesys

Build A Resilient CX Ecosystem to Deliver Digital Transformation: A Banking Spotlight [cutoff co_thick="2px"][webinarschedulesingle]Now more than ever before, customers need to be at the heart of business transformation. In times like these it’s paramount that any interaction builds a strong, long lasting relationship between your customer and your brand. The past few months has exposed the shortcomings of customer experience strategies that have been established by businesses. To address the rapidly unfolding global situation, organisations need to deliver exceptional customer experience and develop a healthy ecosystem starting from your customer-facing employees to your back-office employees. Join this webinar to learn how to address these turbulent times as we discuss the new digital trends that are shaping the future of the banking sector. In this exclusive webinar, you will learn: A deep understanding of how organisations are embarking on digital transformation, starting with the contact centre How to better position your organisation to achieve success with a digital-first approach How Genesys is helping businesses augment their approach to customer experience to offset the new demands from customers Register now to hear from a leading analyst from Forrester, Riccardo Pasto, as well as Digital and Conversational expert, Jean-Marc Provost and Satish Annamalai.[mktoform form_type="hot" cta_header="Register" cta_button="Register Now!" cms_hold="RG" cid_id="7011T000001t72bQAA"] Meet the Speakers Riccardo Pasto Senior Analyst Customer Experience Forrester Jean-Marc Provost Director, Digital & Conversational AI Genesys Satish Annamalai Digital Customer Experience Consultant Genesys

BPOs in Asia-Pacific: Reinventing growth [cutoff co_thick="2px"][webinarschedulesingle] To continue watching, be sure to register to watch the full on-demand recording! The BPO industry has seen two decades of impressive growth.  Lower cost aided by an offshore model has been a key driver of the growth agenda.  The transition to digital has long been discussed as a challenge to the industry.  Covid-19 has compounded this challenge and there is now an urgent need to transform.  The growth opportunities for BPOs are many, but the key imperatives that will drive future growth will be different from the ones of the past. Join us for this exclusive webinar and learn the key research insights including: How the BPO industry is transforming to keep pace with client needs Key technologies shaping the future of the BPO industry The growing importance of employee engagement How Genesys is partnering with the world’s best to support this transformation Register now to hear from the report’s lead analyst, Manoj Menon, in discussion with Rohan Khanna, GM of Technology, Innovation & Projects, Probe Group, on collaborating to create a new future. [mktoform form_type="hot" cta_header="REGISTER NOW" cta_button="Register Now!" cms_hold="RG" cid_id="7011T000001t8EEQAY"] Meet the Speakers Manoj Menon Founder and Managing Director Twimbit Rohan Khanna GM- Technology, Innovation & Projects Probe Group

[this_page_title] [cutoff co_thick="2px"][webinarschedule][webinarschedulesingle]Australia and New Zealand’s contact centres have never been busier. The COVID-19 disruption drove a mass migration of agents into the home working environment, but that was just the start. The pressure on agents in industries like banking, retail and government increased dramatically and the economy faced massive and immediate disruption. These pressures have exposed weaknesses and limitations, and fuelled the need to think strategically about how best to meet the customer - and the employees’ – needs in the future. This webinar examines the pressures placed on contact centres and front-line customer service agents, and the important role of technologies such as voicebots in improving customer and employee experiences. While AI, automation and voicebots offer the opportunity to enhance the customer experience, the real power and truly disruptive opportunity comes from blending these technologies into a single solution. In this webinar we will discuss; How the COVID-19 disruption is likely to transform contact centres in the future How three technology pillars - AI, automation and bots will be core to future success The role of voicebots and conversational AI in improving customer and employee experiences How more sophisticated analytics will improve the operational efficiency and effectiveness of contacts centres [mktoform form_type="hot" cta_header="Register Now" cta_button="Register Now" cms_hold="RG" cid_id="7011T000001t7u4QAA"] Meet the Speakers Andrew Birmingham Managing Director and Editor in Chief Which-50 Dave Flanagan Director, Digital & Conversational AI - ANZ Genesys Rik Johnson Head of Intelligent Automation Stellar Riccardo Patana Customer Engineer Google

Genesys Virtual Coffee Series [this_page_title] [cutoff co_thick="2px"][webinarschedule][webinarschedulesingle]How Covid-19 is reshaping customer experience and driving transformation COVID 19 has posed some new and challenging times for many businesses. One thing is certain, the importance of contact centres and the role they play in times of crisis has been illuminated. Managing increased call volumes and changing customer behaviour, along with a dynamic remote workforce, has accelerated the drive to digital for many organisations. Join this bitesize Q&A virtual coffee break and hear how Businesses are rapidly scaling with digital channels Contact centres are driving brand experience Organisations are harnessing AI to empower customers Covid19 is reshaping digital transformation agendas [mktoform form_type="hot" cta_header="Register Now" cta_button="Register Now" cms_hold="RG" cid_id="7011T000001t6v6QAA"] Meet the Speakers Dave Flanagan Director, Digital & Conversational AI - ANZ Genesys Robyn Stokes Business Consultant Genesys

Co-hosted third-party webinar [this_page_title] [cutoff co_thick="2px"][webinarschedule][webinarschedulesingle]We're all adapting to the COVID-19 pandemic and the 'new normal' way of living and working. Join this panel discussion to hear the experiences of contact centre leaders from Greater Bank, Sunsuper and Deakin University, including the challenges they have faced over the past few months, their highs and lows and learnings. There’s been a lot of talk about best practice and “How-To” during this period, but this is a chance to hear from real companies about what they did and didn’t do, and how that affected them and their businesses. Topics to be covered in this experience-sharing session include: Putting BCP into action - what worked and what didn't? The changing needs of the contact centre workforce Dealing with rapid changes in customer demand Technology successes (and failures?) [genesysbutton gb_size="extra-large" gb_align="align-center" gb_style="genesys-orange-fill" gb_link="url:https%3A%2F%2Fwww.youtube.com%2Fembed%2FVQ1HtIANQbQ|title:Watch%20the%20webinar|target:%20_blank|"] Panellists: Natalie Lane Head of Contact Centre Greater Bank Hayley Grey Manager Customer Services Deakin University Jessica Rix Head of Customer Interactions Contact Centre Sunsuper Facilitated by: Sophie Giesen Head of Business Consulting ANZ Genesys Fiona Keough Chief Executive Officer Auscontact

Genesys Virtual Coffee Series [this_page_title] [cutoff co_thick="2px"][webinarschedule][webinarschedulesingle]In recent months customer experience leaders have been challenged in ways unimaginable just a short time ago. From the  bushfires that ravaged parts of Australia to the global COVID-19 pandemic  contact centres have adapted to rapid change on an unprecedented scale. Join this live Q&A virtual coffee break and hear how  contact centres across Australia and New Zealand have  responded to the crises of 2020, and adapted to the ‘new normal’ way of living and working. Topics to be covered include: Rapid scalability in unprecedented times A workforce in isolation Resilience to thrive in the ‘new normal’ Planning for an uncertain future [mktoform form_type="hot" cta_header="Register Now" cta_button="Register Now" cms_hold="RG" cid_id="7011T000001t6iCQAQ"] Meet the Speakers Mark Buckley Vice President ANZ Genesys Sian Jenkins Marketing Director ANZ Genesys

CX Priorities for Insurance 4.0 in Asia-Pacific [cutoff co_thick="2px"][webinarschedulesingle]COVID-19 is proving to be a catalyst for the digital transformation of every industry including insurance.  Companies need to transform with a sense of urgency to stay relevant and meet the evolving consumer needs.  Asia-Pacific as a region is the front-runner of that change and one of the key engines of growth for the global insurance business.  Genesys partnered with the research firm, Twimbit to take a closer look at the challenges and innovation opportunities in the region.  The research examined a cross section of companies to understand their current and future CX strategy. Join us for this exclusive webinar and learn the key research insights including, How the insurance industry is transforming to keep pace with consumer expectations Key technologies shaping the future of customer experience in insurance Asia-Pacific and global best practices How Genesys is partnering with the world’s best to support this transformation Register now to hear from the reports lead analyst in discussion with industry leaders on collaborating to create a new future.[mktoform form_type="hot" cta_header="REGISTER NOW" cta_button="Register Now!" cms_hold="RG" cid_id="7011T000001IdA1QAK"] Meet the Speaker Manoj Menon Founder and Managing Director Twimbit

Thought Leadership Webinar CX migration secrets revealed The truth behind your contact centre migration [cutoff co_thick="2px"]Learn the secrets for updating your legacy contact centre system to get the modern contact centre you need without the migration horror stories you expect. At Genesys, we’ve helped more than 1,200 companies migrate off legacy contact centre solutions. We know the secrets of a successful migration to a modern customer experience platform. Join us for this webinar that reveals what to expect when migrating your contact centre solutions. Led by industry consultant Stephen Leaden, and Jorge Hurtado Anton of Genesys, you’ll gain: Insights into the real challenges of migrating your solutions in 2019 Details about why it’s important to find a business partner—not just a technology provider—who knows the secrets Information on the proven Genesys “walk, run, fly” methodology Register today and learn the secrets to a successful customer experience migration. [webinarschedule][cutoff co_thick="2px"] Meet the Speakers Stephen Leaden President Leaden Associates, INC Jorge Hurtado Anton Sales Program Director, EMEA Genesys [mktoform form_type="contact" cta_header="WATCH THE ON-DEMAND RECORDING!" cta_button="Watch Now!" cms_hold="RG" ar_status="default" landing_id="68406" cid_id="7010d000001GaNiAAK"]

APAC Consumer CX Preferences and Emerging Tech Trends in 2020 [cutoff co_thick="2px"][webinarschedulesingle]Join us for this online event as we take a deep dive into what drives customer satisfaction and what drives customers to leave! Based on a survey of over 8000 consumers across the Asia Pacific region, hear insights on what is considered good (and bad) customer service. Get ahead of the top emerging CX tech trends of 2020 and understand how you can get the most impact from them while aligning with consumer preferences. Join this webinar to understand: Which channels do APAC consumers find most effective to get their problem solved How consumers feel about bots – and in what circumstances How self-service channels can be used more effectively Which tech can enhance CX with efficiency, reduced effort and personalisation Emerging tech trends and recommendations for CX investment in 2020 [mktoform form_type="hot" cta_header="Register to Join" cta_button="Submit Registration" cms_hold="RG" cid_id="7011T000001knmSQAQ"] Meet the Speakers Dave Flanagan Director, Digital & Conversational AI, ANZ Genesys Jean-Marc Provost Director, Digital & Conversational AI, APAC Genesys

Best Practice Webinar Migration Guide to a Modern Customer Experience Platform [cutoff co_thick="2px"][webinarschedulesingle]Your outdated legacy system needs to be upgraded. You know that a modern customer experience platform is essential to maintain customer loyalty and growing your business. But for many of you, the idea of moving off legacy technology feels overwhelming due to the sheer effort and the commercial impact it has on the business. So, how can you avoid falling behind your competitors and your customers’ needs without burning through your staff and your budget? Join the exclusive online discussion where Dave Chin, Director, Solution Consulting talks to Sophie Giesen, Senior Manager, Strategic Business Consulting (ANZ) about how Genesys is helping customers move on from their old software and get up-to-date with advanced functionality through special offers for contract changeovers and training that you can access today. Register for this session to hear about: How Genesys has helped over 1200 companies migrate off their legacy solutions How you can get onto your new and advanced platform sooner than you think [mktoform form_type="hot" cta_header="REGISTER NOW!" cta_button="Register Now!" cms_hold="RG" cid_id="7010d000001GcqSAAS"] Meet the Speakers Sophie Giesen Senior Manager Strategic Business Consulting (ANZ) Genesys Dave Chin Director Solution Consulting Genesys

Best Practice Webinar The Urgency of Cloud Why this technology has suddenly become the burning platform for CX [cutoff co_thick="2px"][webinarschedulesingle]Along with Customer Experience and Artificial Intelligence, Cloud is a topic for conversation in almost every business today. It’s easier than ever to consume traditionally expensive and complex technologies with cloud in the picture. However, even with all its upsides, it can be difficult to get to the heart of tangible changes organisations will have to manage or risks that need to be planned for when considering a move from premise to cloud. Join us for the interactive online session where Sophie Giesen will be catching up with Hendrik Coetzee for a frank discussion about these and other cloud-related topics as well as taking questions from the audience. Join the discussion to learn about: Security, Change Management and cost implications of cloud Right strategies & tools to help you with your decision to make the transition How Genesys is investing in cloud and how to access innovation as a customer [cutoff co_thick="2px"] Meet the Speakers Sophie Giesen Senior Manager, Strategic Business Consulting (Australia & New Zealand) Genesys Hendrik Coetzee  Principal Solutions Consultant Genesys [mktoform form_type="hot" cta_header="REGISTER NOW!" cta_button="Register Now!" cms_hold="RG" cid_id="7010d000001GYbrAAG" landing_id="69077"]