Business Automation
Capture all work items from all sources and find the best resource across your organization with business automation
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Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Run your contact center with software that makes great customer experience easy.
Be in touch anywhere, anytime with an all-in-one suite of digital channels.
Power your contact center with Genesys AI for personalized experiences at scale.
Reach new heights with your clients, offering them guidance and our market-leading solutions. Join us on the journey to Experience as a Service.
Set your customers up for long-term success with market-leading solutions from Genesys.
Benefit from our alliances with global technology brands and integrations with platforms your customers use.
Guide your clients to provide Super Human Service. Get the information you need to stay informed on all things Genesys.
Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace.
If you're looking for help implementing or expanding a Genesys solution, our global ecosystem of partners are ready to help.
See how Genesys solutions meet and exceed modern security standards.
Choose a dedicated partner that works with you before, during and after your deployment.
Discover a community of continuous learning and innovation for customer experience professionals.
Learn how to serve customers where they are and guide them on more productive journeys.
Explore ways to engage and empower your team — because helping people is a great job.
Maximize your customer experience technology to reach your goals and delight customers.
Win and keep customers with a blended approach to sales, marketing and support.
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Gain insights from customers, employees, industry thought leaders and more.
Watch and listen your way to better customer experience and more connected moments.
Extend functionality without directly using an API. No programming required.
Your ability to quickly close deals depends on the quality of your customer engagement. You have to holistically understand the customer’s journey. Then you can offer assistance at the right moment. You want to reach a qualified lead with the right rep and the right information at the right time. Whether it’s an acquisition, an up-sell or a win back, provide your team with the customer details, engagement techniques and insights to close more deals.
Updating your outbound strategy to include automated communications across multiple channels dramatically increases conversion rates. Proactively communicate with prospects and existing customers in a timely, personalized and contextual way. Keeping customers informed and sharing notifications over their preferred channels also opens new up-sell opportunities.
If you understand your customer’s online journey or knowledge search, you can proactively engage them with web chat, callback and proactive notification. Provide sales reps with full customer context to reduce abandonment and solve customer purchasing problems without having to change channels. Improve campaign attribution accuracy as customers move between channels. Extend the insights you gain from their online journey into offline channels to boost sales success.
“We’re having conversations that we would not have otherwise been having. These are new conversations—customers in the past had browsed the website and dropped off.”
Paul Cahill, Head of Digital and Direct, Credit Union of Australia
Your team needs accurate real-time insights into customer trends and behaviors. Give it to them with interaction analytics. Automatically record every customer interaction, including screens, then mine that data. Provide your reps with the information they need to better engage the customer in acquisition, up-sell or win-back discussions.
Qualified leads lose their value if they aren’t quickly distributed to the right salesperson. Use business automation to prioritize and distribute leads based on their value and timeliness. Get them to the right rep automatically for fast follow-up. Use automation to recapture and prioritize lost online sales opportunities so that a rep can turn abandonments into sales.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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