User Import Service for the Genesys PureConnect platform

Simplify user management through integration

Benefits

Significantly reduces administration overhead for initial user on-boarding
Simplifies the process of maintaining users

Key Features

Automated creation, modification and deletion of PureConnect users from a CSV document
Supporting user information, such as agent name, email address and location are included

The User Import Service is an automated utility that adds, removes or updates Genesys® PureConnect™ users and user configurations. The tool detects a CSV configuration file containing user data and details on the actions the service should perform, such as adding, removing or modifying a user configuration.

Once deployed, the User Import Service requires minimal administration. It provides a hook for third-party CRM systems or databases; thirdparty apps can export data into a supported CSV format. The User Import Service then creates, deletes or modifies users defined in the file automatically.

Once set up, the service requires no additional configuration to maintain. It functions in an autonomous mode, eliminating the need for additional administration and improving accuracy between platforms.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.