Dialer Contact List Importer for the Genesys® PureConnect™ platform automates the import of Dialer contact list records by providing hooks for back-end systems. The service lets you upload contacts by either a web service request or by monitoring for files in a network location. Dialer Contact List Importer can support single or multiple lead insertions.
Once deployed, Dialer Contact List Importer requires minimal administration. Dialer Contact List Importer provides a hook for third-party CRM systems or databases. The third-party applications send a request to the importer service via either a web service request or by saving a file to a network storage location. Once the solution receives the web service request or detects that a new file was added to the network location, it will create, append or delete the contact list autonomously.
Once Dialer Contact List Importer is set up, there is no additional configuration required to maintain the service or support additional campaigns. Additional campaigns are supported by parameters defined upon import. The service will function in an autonomous mode, eliminating the need for additional administration and improving accuracy among platforms.