AI for the Experience Economy

“Genesys Cloud offered the best interface, the most transparent pricing and the greatest options for integration. The last point was key as we wanted to escape the hassle of managing bolt-on solutions.”

Marty Hand

CTO, The Hotline

“The change in employee happiness has been so apparent that it’s been noted to other departments by our city manager who receives hardly any complaint calls or emails now. We’ve also seen staff turnover drop from 40% to zero, against an industry standard of 30% to 45%.”

Amy Sessions

Customer Service Division Manager, City of Clearwater

“The new platform has represented a significant shift, from a segment-by-segment search for information to complete visibility of all client interactions with just a few clicks, while delivering recordings and quality assurance insights for targeted feedback.”

Angelina Griselda Stankiewicz Chávez

Senior Contact Center Manager, Aeromexico

“Embracing CX Cloud from Genesys and Salesforce is more than a transition; it’s a leap into a future where innovation meets efficiency. Replacing OpenCTI, this integration seamlessly intertwines with Salesforce omni-channel, promising a transformative impact that redefines our customer experience landscape.”

Philip Hagenfeldt

Commercial System Lead, Benify