Business Automation
Capture all work items from all sources and find the best resource across your organization with business automation
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Connect your customer journey with omnichannel retail support.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government with Genesys.
Create secure, connected patient experiences at every touchpoint.
Manage complex experiences with enterprise contact center software.
Deliver big customer experiences with small business solutions.
Run your contact center with software that makes great customer experience easy.
Power your contact center with Genesys AI for personalized experiences at scale.
Craft a custom call center with apps and integrations.
Keep the (two-way) conversation going on your customers’ favorite messaging apps.
Give your customers 24/7 self-serve assistance with intelligent automation.
Build better bots with natural language understanding for smart self-service.
Make your website a conversation starter with live chat and solve issues in real time.
Attract, nurture and retain the best agents for your call center.
Power deeply connected experiences through the seamless, all-in-one contact center solution.
Deliver competitively superior customer experiences and digital transformation at any scale.
Unlock the powerful combination of your people and our cloud.
We’re constantly innovating. See the latest customer and employee experience releases.
See how Genesys solutions meet and exceed modern security standards.
Choose a dedicated partner that works with you before, during and after your deployment.
A community of continuous learning and innovation for customer experience professionals.
Create experiences rooted in empathy — to build trust and earn loyalty.
See how Genesys call center and customer experience solutions help businesses succeed.
Find the right Genesys partner or join our partner network. We’ll help you reach your goals, together.
Learn about Genesys and discover why we’re trusted by 11,000 companies worldwide.
Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty.
Learn how to serve customers where they are and guide them on more productive journeys.
Explore ways to engage and empower your team — because helping people is a great job.
Maximize your customer experience technology to reach your goals and delight customers.
Win and keep customers with a blended approach to sales, marketing and support.
Save the date for these upcoming Genesys events — virtual and in-person.
Gain insights from customers, employees, industry thought leaders and more.
Watch and listen your way to better customer experience and more connected moments.
Explore the features and functionality of Genesys Cloud in this self-guided tour.
Today, your marketing organization needs to extend beyond the acquisition mindset and connect sales, service, and marketing to increase website conversation. To achieve this, you need to eliminate silos and consider the totality of the brand experience to deliver the seamless experiences that customers expect.
Humanize the digital experience for your customers using artificial intelligence (AI) and machine learning.
Customers want to engage with you at their convenience and on their channel of choice—whether that’s chat, discount pop-up offers, content offers, email, mobile or through live sales reps. By leveraging customer journey data, you can see customer behaviors in real time as they shop on your website.
Increase conversions and revenue in an easy and fully automated way. Use real-time insights to proactively engage customers at the right moment through the best channel. You’ll see right when customers are going down the wrong path or are lost on your website. And you can engage with customers in real-time, even intercepting carts on the verge abandonment.
Learn more about Genesys Prospect Conversion and the Genesys Customer Acquisition Center.
Developing leads is only the first stage of a campaign cycle. Determining how and where your leads are qualified and distributed is one of the most important aspects of a successful marketing campaign. You need the right lead-management tools to accurately assess, qualify and distribute leads to your sales team. Accelerating lead distribution increases the likelihood that the lead remains active and is directed to the best resource takes it to the next level.
Read the blog Simple Tricks to Triple Your Conversion Rate.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.
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