Give agents control over their workspace so they can match their personal workstyle and role – boosting speed, accuracy and engagement in every interaction. A streamlined, intuitive environment helps agents focus less on navigation and more on customer connection.​

Manage all interactions in a single panel across digital and voice channels to easily service customers and increase efficiency with a single customer view. ​

Bring up relevant customer details so each interaction is personal. Connect your existing CRM systems to pass valuable customer data that feeds knowledge back to agents. ​

Know every step each customer takes on their journeys. The most important information is summarized and highlighted. Connect customer context across channels so agents know how to help each customer achieve their goal and increase satisfaction. ​

See the entire conversation, past and present, so customers don’t need to repeat themselves. With all the history at your agent’s fingertips, it’s easy to provide seamless personalized service, no matter when or where the conversation starts.

A contextualized summary of why the customer reached out ensures agents understand key interaction details at a glance so they can join the conversation effortlessly.