REVOLUTIONIZE ENGAGEMENT WITH DIGITAL
Bring the best of AI chatbots and human support together with Genesys DX™.
Take your startup’s customer service to the next level. Choose cloud contact center software that helps you provide faster, better service.
Whether you think of your company as a startup or a growing small business, you’re probably looking to the future. Eventually, you’ll outgrow that basic phone system. You’ll need an easy way to connect your service teams with your customers on the communication channels they prefer — like live chat, email and messaging apps.
It’s time for customer service that differentiates your business. Time and resources are precious in any company — especially a growing one. An all-in-one solution for voice and digital channels widens your reach to achieve the efficiency you need.
Connect, respond, react — all in real time — for business that moves at the speed of your customers. Take your customer support from phone to omnichannel capabilities with a polished, cohesive experience your customers (and employees) will love.
Your customer service agents need a tool that creates cohesive conversations. Eliminate communication silos and consolidate systems so everything’s less expensive and easier to manage. An all-in-one solution handles all your inbound and outbound communication needs.
Small businesses have big plans. A modern cloud solution provides a technology platform that keeps you nimble, secure and ready for your next business milestone. You get consistent support at a predictable cost and the flexibility to add users and functionality when you need.
When you’re starting a call center, you need a solution that you can get up and running quickly — no developer required. Designed to be easy from deployment through customization, the Genesys Cloud CXTM call center equips your team to work smarter, not harder. Spin it up fast. Then integrate the tools you use most
Maximize your team with native artificial intelligence (AI) and automation tools that help each team member perform at his or her best. Resolve more issues the first time around with call center software that helps your agents serve and shine.
Easily integrate with your CRM platform and other mission-critical tools for seamless operations and better efficiency. Personalize customer experiences by integrating the data you already have and keeping your records up to date.
Everyone plays a part in customer success. Unified communications built right into your call center software make customer support a team sport. Equip your agents to be problem solvers with collaboration tools that break down silos and speed up productivity.
Get powerful data that helps your call center deliver better customer support. Easily spot trends and improve customer experiences with comprehensive dashboards that offer real-time data. Finally, get important customer service insights to push your company to the next level.
Create engaging CX that meet your business goals with these digital advancements.
Identify the kinds of AI that help contact centers personalize their customer experience.
Make your agents more successful in dealing with customer challenges.
A comprehensive research report based on consumer and business findings related to CX.
The Genesys Cloud CX platform was designed with your startup call center in mind. Now, you can grow faster and connect more easily with the customers that need your products or services.
See Genesys in action by requesting a free demo today. You’ll discover how our cloud contact center software can help you manage your startup’s change, simplify your customer service and give you time back to focus on what matters most.
We’ll contact you directly to set up a date and time that works with your schedule.