Increase IT productivity with the right customer experience solution

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Save your IT team for the things that matter

Balancing technology support with everyday administrative tasks can keep you up at night. These same tasks cut into your IT team’s productivity. Large-scale integrations increase your workload and downgrade day-to-day tasks. The latest technology platform gives you the reliability and security you need to reduce the burden on your team and ultimately make them more productive.

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System Integrations

Improve your customer experience by integrating your contact center with existing systems and applications

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MIT Technology Review: How global brands blend humans and AI

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A cloud solution IT will love

Migrating to the cloud might be the best way to integrate new solutions into your current IT portfolio. But finding the time and resources to make the move can sometimes be a challenge. Consolidate disparate channels and solutions and get the flexibility you need now and in the future. The right platform offers a cost-effective solution, seamless integration and ensures company-wide productivity gains.

A cloud contact center solution it will love

Productivity and reliability guaranteed

Keep up with emerging technologies, meet customers’ communication demands and offer productivity tools that better use existing resources. Your organization demands an all-in-one customer experience platform that’s reliable, secure and easily integrates with existing CRM systems and other applications. The right platform provides not just the technology but the tools, analytics and confidence you need to create a world-class contact center environment.

Focus on what’s important

Don’t let your teams get bogged down with mundane tasks. A highly skilled team is a wasted resource when they’re unable to focus on high-value tasks like technology assessments and integrations. With a platform that automates administrative tasks and lets business users adjust routing rules, IVR parameters and pull their own reports, IT teams can focus on high-value work and meet performance metrics.

Automates administrative tasks with the right contact center platform

Build a better infrastructure

Your executive team relies on you to select a customer experience infrastructure that’s effective, secure, reliable and flexible enough to grow with your company. It must be robust enough to handle integrations and policy changes while meeting compliance regulations. Implementing an integrated or all-in-one platform can reduce some of the complexity of disparate systems through integration, resulting in increased infrastructure effectiveness, greater productivity for your team and job security for you.

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Because we were cloud-based, we were able to double our network capacity in just weeks—instead of months. The process went much smoother than when we had to manage it ourselves.

Mike Rudicle, CIO, VMS BioMarketing

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Resources

EBook

2021 Contact Center Buyers Guide

Tip Sheet

Nine technology trends affecting mid-sized contact centers

Research Report

Unlock the power of AI for contact centers with Google Cloud and Genesys

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Contact Center

Deliver the experience your customers want—on the channels they prefer

Customer Experience Solutions

Omnichannel communications and the right analytics make every customer experience a positive one

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.