Customer service software

Start providing the experiences your customers want — and the call center tools your employees need

Easier customer service is possible

Achieving impeccable customer service can feel daunting. That’s because no matter how big or small your company is, a siloed contact center just makes everything harder. Whether you’re checking a taxpayer’s bill, tracking a product shipment or reviewing patient records, you should be able to access all customer data in real time for a unified customer experience. When your systems are seamlessly integrated in one customer service platform, you can empower teams to deliver the most helpful service across any channel.

Elevate your customer service

Build your dream customer service center. Cloud-based call center software gives your business greater flexibility and scalability — with lower upfront costs.

Total flexibility

Choose what’s best for your service center and tailor the solution to your needs — without asking IT for help again and again. Then, measure the results to gauge effectiveness. We built the Genesys Cloud™ platform to give you the flexibility and adaptability that’s absolutely necessary to keep up with change.

Smarter data

All the data in the world doesn’t mean anything unless you can interpret it. That’s why we spend so much time relating your data and making it easier to use, so you have the insights to make smarter decisions. From phone calls to social media inquiries, connect touchpoints for 360-degree visibility.

Proactive customer experience

It’s not enough to just listen. Customers want you to take action. The right technology allows you to be proactive, empowering employees to identify intent, review past interactions and get to the heart of the matter. Every chat, ticket and transcript is at your agents’ fingertips to preemptively solve challenges.

More capabilities, less hassle

Innovative solutions that grow with your business

Workforce engagement management

Great customer service doesn’t come without first understanding your workforce engagement. Make service team management easier with long-term workforce planning, forecasting and scheduling; unified communications and collaboration, performance management and more.

Digital customer engagement

Be everywhere your customers are — at every touchpoint on every channel. Engage users with bots and connect customers to the right resource the first time.

Call center software — more than just calls

Build the next-generation contact center you’ve been dreaming of. Handle more than just phone calls with automated routing, chat, voice services, email capabilities and social — all backed by cloud security. Do more than field inquiries. Start building relationships that matter.

Customer self-service

Help your customers help themselves with intuitive self-service tools that provide answers faster — and keep your agents productive. From artificial intelligence (AI) that learns from customer behaviors to IVR that makes their lives easier, self-service tools make all the difference when growing loyal fans.

Integrations and apps

We get it — your tech stack is the perfect mix of apps tailored to your business. Adopting new call center software doesn’t have to mean starting from scratch. We help unify your systems with open APIs so you can add new functions as needed to meet customer demands — giving your IT team much-needed time back.

Reporting and analytics

There’s way more to call center reporting and analytics than just counting calls. Make smarter decisions, achieve your goals and improve conversion rates with insights that dig deep. Capture data points across channels for a 360-degree view of every customer to improve experiences.

Brands who are mastering the customer experience

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“Genesys aligns closely with our belief that viewing everything through the customer lens is key to delivering differentiated experiences. Today, that requires continual innovation, which is exactly what Genesys Cloud helps us achieve through its robust capabilities and continuous release of new features and enhancements.”

Brent Alexander

National Manager, Customer Relationship Center

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Choose the right mix to fuel your contact center growth

The best part about a flexible platform is that you can pick and choose which capabilities work best for your organization. Whether you’re a global enterprise or a small business, our library of capabilities helps you meet and exceed daily KPIs, promote your products and services, increase productivity, streamline processes and arm your team with tools and training. Plus, extend call center solutions to your sales and marketing teams, too. Anything is possible in a single, unified platform.

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Set a new standard for customer service

Stand out as an industry leader in customer service, no matter your size or industry. Start by enabling your team to handle customer requests and issues across all channels more efficiently, while meeting your metrics.

See Genesys in action by requesting a free demo today. Discover how our comprehensive cloud platform goes beyond basic call center software to deliver smarter, more memorable interactions.

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