Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
IDC Technology Spotlight
Your contact center is on the frontlines to deliver great customer experiences. Imagine giving customers immediate, around-the-clock self-service the way they want it — in a conversation. Then seamlessly transition them to a human agent who can use artificial intelligence (AI) to answer questions quickly.
According to IDC, “By 2025, ‘AI-powered’ enterprises will be able to achieve Net Promoter Scores that are 1.5 times higher than those of their competitors.”
Get this IDC Spotlight and learn how using AI in contact centers can:
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
