Contact center solutions for the retail banking and financial services industry
Over 400 financial services companies call on Interactive Intelligence for proven contact center and communications solutions.
Reap the benefits of an all-one platform that ties together inbound, outbound and blended contact centers across locations.
Achieve service level goals and provide optimal customer experiences to your members.
Build stronger customer loyalty and achieve customer service goals
Today’s consumers demand a highly personalized experience, especially with their financial institution.
- Allow customers to communicate via their preferred channel – phone, chat, email, SMS, fax and more
- Match each customer with the best possible agent across every channel
- Conduct proactive outbound calling and SMS campaigns for fraud alerts, low balance notifications
- Optimize your workforce with quality monitoring and agent scheduling
- Measure and improve performance with monitoring apps and reporting dashboards
Reliable end-to-end integration
Reduce the complexities of multi-vendor management with CIC’s pre-built integrations.
- Deploy one or more new channels as needed – SMS, chat, email, fax and more
- Open architecture and APIs for ease of integration to origination systems and CRM applications
- Maintain compliance and increase efficiency with real-time management tools, such as iPad Supervisor
- Improve agent efficiency with single disposition and notes entry
- Control is all using a single administration application