Sales and help desk solutions for the manufacturing industry

As a manufacturer you are always looking to reduce costs, build strong relationships with customers and vendors and increase profits. Your challenge? Balancing the need for omnichannel customer service while maintaining LEAN business practices.

More than 300 manufacturing companies rely on Interactive Intelligence for proven help desk and customer support solutions.

Auto & Heavy industry

Communicate faster through a variety of channels

Automate order taking and change requests

Facilitate timely schedule and dispatch of technicians

Natural resources and Chemicals

Connect and collaborate across the organization

Enable work-at-home or remote offices

Schedule and dispatch workforce

Consumer Goods & Textiles

Alert customers of promotions via outbound notifications

Improve supply chain communications through collaboration and document sharing

Route customer interactions to the right subject matter expert

Bridge communications between global manufacturing and supply chains

Connect top and shop floors to product information across any channel – phone, email, chat, fax, SMS and social

  • Give suppliers their choice of communications channel
  • Analyze calls in real-time for immediate damage control intervention
  • Offer 24/7 IVR self-service for order status, warranty information and replacement tracking
  • Manage and automate manual processes
  • View real-time dashboards and historical reports of every interaction

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Meet your B2C customer service needs

When selling direct-to-consumer, manufacturers must provide a highly transparent experience.

  • Offer improved customer service through multichannel communications (voice, chat, email, SMS, fax)
  • Drive first-call resolution by connecting customers to subject matter experts using skills-based routing
  • Analyze calls in real-time for immediate damage control intervention
  • Offer proactive order and shipping notifications via SMS or automated voice call
  • Increase quality improvement with real-time reporting and monitoring

Reliable end-to-end integration

Our manufacturing solutions offer pre-built integration and APIs for critical customer support processes.

  • Screen pops expedite workflow and reduce caller frustration
  • Single disposition improves agent efficiency
  • Alert customers with automated recall notifications
  • Easily integrate with help desk applications
  • Avoid supplemented voice service with LMDS
  • Synchronize LEAN programs and practices

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