Powerful, flexible, and reliable customer engagement solutions
Today’s customers have more influence and higher expectations than ever before and your customer service organization is being tasked to respond.
It’s more than simply solving customers’ problems or answering their questions.
Customer Interaction Center
Communication technology is constantly changing. Is your call center keeping up? PureCloud was built from the ground up to exceed modern customer expectations.
Meet your customers where they are with a robust multichannel cloud contact center. Break down the barriers between channels by keeping your customer tracking, routing and reporting in one queue. Cutting-edge IVR and social media management options to make it easier than ever for your customer to reach you.
Looking for a competitive advantage? PureCloud continually deploys new updates based on the latest customer trends, so you’ll always be ahead of the game.
Customer Interaction Center (CIC)
Customer Interaction Center is the gold standard of contact center software. Developed over 20 years in the call center industry, CIC can adapt to the most specific needs.
Work in a highly regulated industry? Built-in best practices can help you navigate complex restrictions with ease, from HIPAA to PCI.
When security is a must, CIC has you covered. It is used by the Department of Defense and multiple national security agencies around the world.
Want the strength and robust functionality of CIC but with the convenience of the cloud? Look no further than Interactive Intelligence CaaS.
Built as a single-tenant cloud contact centre, CaaS is perfect for companies that demand the control and customizability of a private cloud server. You can even keep all your voice traffic and sensitive customer data within your own network, ensuring that your security is top-notch.