Contact Center
Deliver the experience your customers want—on the channels they prefer
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Connect your customer journey with omnichannel retail support.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government with Genesys.
Create secure, connected patient experiences at every touchpoint.
Manage complex experiences with enterprise contact center software.
Deliver big customer experiences with small business solutions.
Run your contact center with software that makes great customer experience easy.
Power your contact center with Genesys AI for personalized experiences at scale.
Craft a custom call center with apps and integrations.
Keep the (two-way) conversation going on your customers’ favorite messaging apps.
Give your customers 24/7 self-serve assistance with intelligent automation.
Build better bots with natural language understanding for smart self-service.
Make your website a conversation starter with live chat and solve issues in real time.
Attract, nurture and retain the best agents for your call center.
Power deeply connected experiences through the seamless, all-in-one contact center solution.
Deliver competitively superior customer experiences and digital transformation at any scale.
Reach new heights with your clients, offering them guidance and our market-leading solutions. Join us on the journey to Experience as a Service.
Set your customers up for long-term success with market-leading solutions from Genesys.
Benefit from our alliances with global technology brands and integrations with platforms your customers use.
Guide your clients to provide super human experiences. Get the information you need to stay informed on all things Genesys.
Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace.
If you're looking for help implementing or expanding a Genesys solution, our global ecosystem of partners are ready to help.
Unlock the powerful combination of your people and our cloud.
We’re constantly innovating. See the latest customer and employee experience releases.
See how Genesys solutions meet and exceed modern security standards.
Choose a dedicated partner that works with you before, during and after your deployment.
A community of continuous learning and innovation for customer experience professionals.
Create experiences rooted in empathy — to build trust and earn loyalty.
See how Genesys call center and customer experience solutions help businesses succeed.
Learn about Genesys and discover why we’re trusted by 11,000 companies worldwide.
Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty.
Learn how to serve customers where they are and guide them on more productive journeys.
Explore ways to engage and empower your team — because helping people is a great job.
Maximize your customer experience technology to reach your goals and delight customers.
Win and keep customers with a blended approach to sales, marketing and support.
Save the date for these upcoming Genesys events — virtual and in-person.
Gain insights from customers, employees, industry thought leaders and more.
Watch and listen your way to better customer experience and more connected moments.
Extend functionality without directly using an API. No programming required.
Whether you’re a global enterprise or a small business, get one customer service platform to meet the needs of your entire team. With Genesys customer service software, you can meet or exceed daily KPIs, promote your products and services, increase productivity, streamline processes and arm your team with tools and training. Seamless integration with your CRM system and other applications ensures a reliable, consistent customer experience.
Delivering a great customer experience means being able to communicate with your customers across channels, quickly getting them to the right resource to resolve issues. It also means empowering your teams with collaboration tools and predictive analytics that improve customer engagement.
Get the reliability your team needs from your customer service software. Integrate your contact center solution with your existing systems and get the deployment options you want. Discover how the right contact center platform can simplify your workload, reduce administrative tasks and allow your IT team to focus on innovating.
Learn how the right customer service software solution can help your business compete with the top players. Use collaboration tools and automate lead management and other processes. Leverage analytics to position your business for growth.
First contact resolution (FCR) of issues is a necessity for contact centers. To stay competitive, you need contact center software that integrates the latest technologies and digital tools with productivity features and analytics. Visit the contact center solution page to learn how the right tools enable you to deliver a world-class contact center experience every time.
Get insights from analysts and real users on Genesys Cloud.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.
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