COVID-19 impact. Information here

Customer service software solutions that exceed expectations

Request a demo

Try for free

Design your solution

Request a quote

Build better relationships and satisfy customers

Whether you’re a global enterprise or a small business, get one customer service platform to meet the needs of your entire team. With Genesys customer service software, you can meet or exceed daily KPIs, promote your products and services, increase productivity, streamline processes and arm your team with tools and training. Seamless integration with your CRM system and other applications ensures a reliable, consistent customer experience.

Explore Genesys customer service solutions for…

Contact Center

Deliver the experience your customers want—on the channels they prefer

Find out more

Customer Experience Solutions

Omnichannel communications and the right analytics make every customer experience a positive one

Find out more

IT

Empower IT teams to shift their focus from small details and turn their attention to large-scale, value-add projects

Find out more

MIT Technology Review: How global brands blend humans and AI to improve customer experience

Read the report

Customer experience

Delivering a great customer experience means being able to communicate with your customers across channels, quickly getting them to the right resource to resolve issues. It also means empowering your teams with collaboration tools and predictive analytics that improve customer engagement.

Learn more about Genesys customer experience solutions

IT

Get the reliability your team needs from your customer service software. Integrate your contact center solution with your existing systems and get the deployment options you want. Discover how the right contact center platform can simplify your workload, reduce administrative tasks and allow your IT team to focus on innovating.

Learn more about Genesys solutions for IT

Small business

Learn how the right customer service software solution can help your business compete with the top players. Use collaboration tools and automate lead management and other processes. Leverage analytics to position your business for growth.

Learn more about Genesys solutions for small business owners

Gartner Report—The Future of the Contact Center

Read the report

Contact center

First contact resolution (FCR) of issues is a necessity for contact centers. To stay competitive, you need contact center software that integrates the latest technologies and digital tools with productivity features and analytics. Visit the contact center solution page to learn how the right tools enable you to deliver a world-class contact center experience every time.

Learn more about Genesys contact center solutions

Don’t just take our word for it.

Get insights from analysts and real users on Genesys Cloud.

See how we stack up

Explore Genesys solutions for…

CX Day

Omnichannel

Services and support

Customer Migration How-to

Clear Newsroom Cache

Pricing

Experience as a Service

Genesys Cloud

Products

Zoom Partnership

Genesys Engage

Microsoft Partnership

AWS

Page not found

unsubscribe

Genesys Cloud Platform

Emergency Response

Adobe partnership

Beyond

PureConnect

Increase customer engagement with the all-in-one, flexible PureConnect customer experience platform

IDC Report

Super Human Service

Blog

Global Offices

Call Center Cloud Migration Overview

Podcast

testing dupes

CX Blueprint

Call Center Cloud Migration

Maximus Genesys Engagement Platform

GCAP

PureCloud Pricing for Canada

Discover which PureCloud option is right for you and your business.

Customer Awards

Home

Marketing

Leverage customer journeys to know when to engage with customers on your website and convert leads to customers

Solutions

Sales

A powerful sales engagement platform gives you the proper tools and data you need to transform opportunities and leads into sales wins

Google Cloud Contact Center AI

Deliver world-class customer experiences through the partnership of Genesys and Google.

Platform

Power magnificent customer experiences with the Genesys Customer Experience Platform

Contact Us

Request a Demo

Resources

Events

Webinars

Customer Stories

Company

Genesys Login

glossary

Select Region

Partners

Genesys partners gain access to technologies and opportunities to grow market share; customers can work with a network of Genesys partners to move business forward.

Cloud Log in

Capabilities

+1.888.436.3797

Contact us

Products

Company

About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.

Live Assistance

How can we help you today?

Genesys named a Leader in Gartner 2020 Magic Quadrant for CCaaS

By Industry

By Org Type

Capabilities

Products

Genesys Ascend Partner Portal

Super Human Service for your contact center

The Genesys edge

Who we are

Get real-world CX survival secrets

We Can Help

Explore

Customer service software solutions that exceed expectations

Build better relationships and satisfy customers