Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Get the power of conversational AI from Genesys Cloud CX and AWS
Genesys has achieved Amazon Web Service (AWS) machine learning competency status in the new applied artificial intelligence (Applied AI) category. Read the details here.
The state of Utah’s Department of Health is able to speed up contract tracing with Genesys Cloud CX powered by AWS. Read the article in Government News here.
Use the combination of Amazon Web Services (AWS) natural language processing and Genesys to capture customer intent in real time. Create better conversational AI experiences supported by Lex bots and Kendra search integration.
AWS Marketplace
There’s good news on the AWS Marketplace. This curated, digital catalog for AWS customers is where you can find, buy, deploy and manage third-party software. Now it gives you another way to purchase Genesys Cloud CX – with a big advantage for some customers. If you participate in the AWS Enterprise Discount Program (EDP), you can receive consumption credit for Genesys Cloud CX against your annual AWS EDP commitment.
Public Sector
Bring citizen interactions and services up to the standards of private sector companies. From inbound interactions to proactive outreach and back-office fulfillment, you can deploy solutions that improve efficiency, increase effectiveness and allow you to meet your core objectives. Learn how agencies are using Genesys to enhance customer experience in government.
Retail
Retail customers are empowered and they’re experts at being consumers. They expect a lot when they engage with agents. Give your employees the support they need by seamlessly blending AI and agents. It reduces frustration for agents and customers by better optimizing your resource pool capacity. With Genesys Cloud CX and AWS CCI, you can easily create and orchestrate bots for every channel and provide end-to-end context that enables agents to offer better service.
Aarde Cosseboom
Senior Director of Global Member Services Technology, Analytics and Product
TechStyle Fashion Group
Deliver personalized customer experiences at scale with the combined power of the Genesys Cloud CX™ platform and AWS Contact Center Intelligence (CCI) accelerators for self-service.
AI-powered voicebots and chatbots give customers the fast answers they want on the channels they choose. Or customers can be seamlessly transferred to an agent, when needed. The AWS CCI self-service accelerator uses Amazon Lex conversational artificial intelligence (AI) and Amazon Kendra enterprise search service, so you can provide better answers faster.
Answer common customer queries quickly with voicebots and chatbots armed with information from FAQs or knowledge articles. Blend AI and human resources seamlessly to serve customers while maintaining context from past interactions. Freeing up agents from repetitive tasks improves efficiency and overall performance while decreasing operational costs.
Create and orchestrate bots for every channel, all from Genesys Cloud CX. A simple drag-and-drop tool lets you decide on the best customer experience workflow and manage all your AI automation and live agent interactions. Choose fully automated interactions, or only partial automation, where customers seamlessly transition to a live agent.
AppFoundry Amazon Polly integration
Deliver empathetic experiences your customers will love
AppFoundry Amazon Lex-Kendra integration
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
