Deliver experiences your customers will love

Get the power of conversational AI from Genesys Cloud CX and AWS

AWS AI/ML Competency Achieved

Genesys has achieved Amazon Web Service (AWS) machine learning competency status in the new applied artificial intelligence (Applied AI) category. Read the details here.

Increase your CX effectiveness using conversational AI

Genesys conversational AI solutions empower you to ensure optimal CX by building an efficient CX tech stack. Read this eBook to learn how you can deliver better automated and human-assisted conversational experiences with Genesys and AWS here.

The global leaders in cloud contact center software and enterprise cloud platform have come together to boost personalized self-service experiences and improve operational efficiency while enhancing overall customer satisfaction.

Use the combination of Amazon Web Services (AWS) natural language processing and Genesys to capture customer intent in real time. Create better conversational AI experiences supported by Lex bots and Kendra search integration.

AWS Marketplace

Genesys Cloud CX now available for purchase via AWS Marketplace

There’s good news on the AWS Marketplace. This curated, digital catalog for AWS customers is where you can find, buy, deploy and manage third-party software. Now it gives you another way to purchase Genesys Cloud CX – with a big advantage for some customers. If you participate in the AWS Enterprise Discount Program (EDP), you can receive consumption credit for Genesys Cloud CX against your annual AWS EDP commitment.

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Public Sector

Government agencies build the case for customer experience

Bring citizen interactions and services up to the standards of private sector companies. From inbound interactions to proactive outreach and back-office fulfillment, you can deploy solutions that improve efficiency, increase effectiveness and allow you to meet your core objectives. Learn how agencies are using Genesys to enhance customer experience in government.

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Retail

Raise the bar on retail service and performance

Retail customers are empowered and they’re experts at being consumers. They expect a lot when they engage with agents. Give your employees the support they need by seamlessly blending AI and agents. It reduces frustration for agents and customers by better optimizing your resource pool capacity. With Genesys Cloud CX and AWS CCI, you can easily create and orchestrate bots for every channel and provide end-to-end context that enables agents to offer better service.

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The integration of our chosen AI platform and Genesys made it an easy decision since we could build the bot without having to contract consultancy services.

— Jack RobertsDirector, GMS Technology and Applications, TechStyleOS

Genesys Cloud CX and AWS CCI: Deliver better answers, faster

Deliver personalized customer experiences at scale with the combined power of the Genesys Cloud CX™ platform and AWS Contact Center Intelligence (CCI) accelerators for self-service.

Offer better answers

AI-powered voicebots and chatbots give customers the fast answers they want on the channels they choose. Or customers can be seamlessly transferred to an agent, when needed. The AWS CCI self-service accelerator uses Amazon Lex conversational artificial intelligence (AI) and Amazon Kendra enterprise search service, so you can provide better answers faster.

Improve operational efficiency

Answer common customer queries quickly with voicebots and chatbots armed with information from FAQs or knowledge articles. Blend AI and human resources seamlessly to serve customers while maintaining context from past interactions. Freeing up agents from repetitive tasks improves efficiency and overall performance while decreasing operational costs.

Orchestrate bots across channels

Create and orchestrate bots for every channel, all from Genesys Cloud CX. A simple drag-and-drop tool lets you decide on the best customer experience workflow and manage all your AI automation and live agent interactions. Choose fully automated interactions, or only partial automation, where customers seamlessly transition to a live agent.

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AppFoundry Amazon Polly integration

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Deliver empathetic experiences your customers will love

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AppFoundry Amazon Lex-Kendra integration

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.