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Deliver experiences your customers will love

Get the power of conversational AI from Genesys Cloud CX and AWS

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AWS AI/ML Competency Achieved

Genesys has achieved Amazon Web Service (AWS) machine learning competency status in the new applied artificial intelligence (Applied AI) category. Read the details here.

Increase your CX effectiveness using conversational AI

Genesys conversational AI solutions empower you to ensure optimal CX by building an efficient CX tech stack. Read this eBook to learn how you can deliver better automated and human-assisted conversational experiences with Genesys and AWS here.

The global leaders in cloud contact center software and enterprise cloud platform have come together to boost personalized self-service experiences and improve operational efficiency while enhancing overall customer satisfaction.

Use the combination of Amazon Web Services (AWS) natural language processing and Genesys to capture customer intent in real time. Create better conversational AI experiences supported by Lex bots and Kendra search integration.

Genesys Cloud CX and AWS CCI: Deliver better answers, faster

Deliver personalized customer experiences at scale with the combined power of the Genesys Cloud CX™ platform and AWS Contact Center Intelligence (CCI) accelerators for self-service.


Offer better answers

AI-powered voicebots and chatbots give customers the fast answers they want on the channels they choose. Or customers can be seamlessly transferred to an agent, when needed. The AWS CCI self-service accelerator uses Amazon Lex conversational artificial intelligence (AI) and Amazon Kendra enterprise search service, so you can provide better answers faster.

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Improve operational efficiency

Answer common customer queries quickly with voicebots and chatbots armed with information from FAQs or knowledge articles. Blend AI and human resources seamlessly to serve customers while maintaining context from past interactions. Freeing up agents from repetitive tasks improves efficiency and overall performance while decreasing operational costs.

Intelligent automated routing

Orchestrate bots across channels

Create and orchestrate bots for every channel, all from Genesys Cloud CX. A simple drag-and-drop tool lets you decide on the best customer experience workflow and manage all your AI automation and live agent interactions. Choose fully automated interactions, or only partial automation, where customers seamlessly transition to a live agent.

Learn more about Genesys and AWS CCI

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AppFoundry Amazon Polly integration

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Deliver empathetic experiences your customers will love

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AppFoundry Amazon Lex-Kendra integration