Deliver experiences your customers will love
Get the power of conversational AI from Genesys Cloud CX and AWS
Get the power of conversational AI from Genesys Cloud CX and AWS
Genesys has achieved Amazon Web Service (AWS) machine learning competency status in the new applied artificial intelligence (Applied AI) category. Read the details here.
Genesys conversational AI solutions empower you to ensure optimal CX by building an efficient CX tech stack. Read this eBook to learn how you can deliver better automated and human-assisted conversational experiences with Genesys and AWS here.
Use the combination of Amazon Web Services (AWS) natural language processing and Genesys to capture customer intent in real time. Create better conversational AI experiences supported by Lex bots and Kendra search integration.
Deliver personalized customer experiences at scale with the combined power of the Genesys Cloud CX™ platform and AWS Contact Center Intelligence (CCI) accelerators for self-service.
AI-powered voicebots and chatbots give customers the fast answers they want on the channels they choose. Or customers can be seamlessly transferred to an agent, when needed. The AWS CCI self-service accelerator uses Amazon Lex conversational artificial intelligence (AI) and Amazon Kendra enterprise search service, so you can provide better answers faster.
Answer common customer queries quickly with voicebots and chatbots armed with information from FAQs or knowledge articles. Blend AI and human resources seamlessly to serve customers while maintaining context from past interactions. Freeing up agents from repetitive tasks improves efficiency and overall performance while decreasing operational costs.
Create and orchestrate bots for every channel, all from Genesys Cloud CX. A simple drag-and-drop tool lets you decide on the best customer experience workflow and manage all your AI automation and live agent interactions. Choose fully automated interactions, or only partial automation, where customers seamlessly transition to a live agent.
AppFoundry Amazon Polly integration
Deliver empathetic experiences your customers will love
AppFoundry Amazon Lex-Kendra integration