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Deliver experiences your customers will love

Get the power of conversational AI from
Genesys Cloud and AWS

AWS

AWS AI/ML Competency Achieved

Genesys has achieved Amazon Web Service (AWS) machine learning competency status in the new applied artificial intelligence (Applied AI) category. Read the details here.

Read about our latest Joint Customer Win.

The state of Utah’s Department of Health is able to speed up contract tracing with Genesys Cloud powered by AWS. Read the article in Government News here.

The global leaders in cloud contact center software and enterprise cloud platform have come together to boost personalized self-service experiences and improve operational efficiency while enhancing overall customer satisfaction.

Use the combination of Amazon Web Services (AWS) natural language processing and Genesys to capture customer intent in real time. Create better conversational AI experiences supported by Lex bots and Kendra search integration.

AWS Marketplace

Genesys Cloud now available for purchase via AWS Marketplace

There’s good news on the AWS Marketplace. This curated, digital catalog for AWS customers is where you can find, buy, deploy and manage third-party software. Now it gives you another way to purchase Genesys Cloud – with a big advantage for some customers. If you participate in the AWS Enterprise Discount Program (EDP), you can receive consumption credit for Genesys Cloud against your annual AWS EDP commitment.

Public Sector

Government agencies build the case for customer experience

Bring citizen interactions and services up to the standards of private sector companies. From inbound interactions to proactive outreach and back-office fulfillment, you can deploy solutions that improve efficiency, increase effectiveness and allow you to meet your core objectives. Learn how agencies are using Genesys to enhance customer experience in government.

Retail

Raise the bar on retail service and performance

Retail customers are empowered and they’re experts at being consumers. They expect a lot when they engage with agents. Give your employees the support they need by seamlessly blending AI and agents. It reduces frustration for agents and customers by better optimizing your resource pool capacity. With Genesys Cloud and AWS CCI, you can easily create and orchestrate bots for every channel and provide end-to-end context that enables agents to offer better service.

"More and more consumers are relying on automated methods to interact with brands, especially in today’s retail environment where online shopping is taking a front seat. The Genesys Cloud and Amazon Web Services (AWS) integration will make it easier to leverage conversational AI so we can provide more effective self-service experiences for our customers."

Aarde Cosseboom

Senior Director of Global Member Services Technology, Analytics and Product

TechStyle Fashion Group

Genesys Cloud and AWS CCI: Deliver better answers, faster

Deliver personalized customer experiences at scale with the combined power of the Genesys Cloud™ platform and AWS Contact Center Intelligence (CCI) accelerators for self-service.

Bot

Offer better answers

AI-powered voicebots and chatbots give customers the fast answers they want on the channels they choose. Or customers can be seamlessly transferred to an agent, when needed. The AWS CCI self-service accelerator uses Amazon Lex conversational artificial intelligence (AI) and Amazon Kendra enterprise search service, so you can provide better answers faster.

Process person

Improve operational efficiency

Answer common customer queries quickly with voicebots and chatbots armed with information from FAQs or knowledge articles. Blend AI and human resources seamlessly to serve customers while maintaining context from past interactions. Freeing up agents from repetitive tasks improves efficiency and overall performance while decreasing operational costs.

Intelligent automated routing

Orchestrate bots across channels

Create and orchestrate bots for every channel, all from Genesys Cloud. A simple drag-and-drop tool lets you decide on the best customer experience workflow and manage all your AI automation and live agent interactions. Choose fully automated interactions, or only partial automation, where customers seamlessly transition to a live agent.

Learn more about Genesys and AWS CCI

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AppFoundry Amazon Polly integration

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Get the power of conversational AI from Genesys Cloud and AWS

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AppFoundry Amazon Lex-Kendra integration

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