Super human service starts here

Cloud contact center software for amazing customer experiences

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Make the connection between employee and customer experiences

Employee experience (EX) is emerging as the secret ingredient behind improving customer experiences (CX). Hear from CX leaders and learn how technology can impact both EX and CX for improved revenue, customer loyalty and employee retention.

The best way for companies to provide empathetic customer experiences is to know their customers’ expectations, needs and preferences.

— Ginger Conlon, Thought Leadership Director, Genesys

Create a culture that aligns with the values of your workforce and they will be exponentially be more happy and engaged. In other words, give your people what they value most of all.

— David Allison, Founder, Valuegraphics

Having the right tools and technologies at their fingertips makes it easier for agents to deliver higher levels of customer service.

— Blair Pleasant, President & Principal Analyst, COMMfusion

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Anthem

Working from home, but never out of touch

To pivot to a work from home model quickly, while improving the customer experience, Anthem chose Genesys to keep their agents safe and their customers happy.

Xerox

Creating a unified global customer experience

Xerox partnered with Genesys to replace a disparate system of technologies with a single platform to create happier and more loyal customers around the world.

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JJ Keller

Bringing innovation into the contact center

JJ Keller chose Genesys to innovate their contact center and enhance the customer experience. Now they deliver Super Human Service with each customer interaction.

Partner with Genesys and provide super human experiences

Boost your team’s strengths across every customer interaction.

Call Center Software

Keep conversations live when they matter most.

Chat

Give customers 24/7 self-service solving real-time issues.

Voicebots

Resolve issues quickly for your customers.

Messaging Apps

Connect with your customers on apps they use.

Integrations and Apps

Customize contact center applications with open APIs.

Artificial Intelligence

Power ongoing, personalized experiences at scale.

Workforce Engagement

Empower employee performance while improving operations.

Reporting & Analytics

Gain clear visibility into customer interactions.

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