Welcome to the future of customer experience

“When we compare Genesys Web Messaging to our previous offering, we are closing 220% more conversations. So, we’ve actually doubled our efficiency.”

— Louise Phillips, VP Customer Centers, Virgin Atlantic

“Genesys Cloud offered the best interface, the most transparent pricing and the greatest options for integration. The last point was key as we wanted to escape the hassle of managing bolt-on solutions.”

— Marty Hand, Vice President of Technology, National Domestic Violence Hotline

“Our [AI-powered] voicebots have been a huge win, correctly matching from a list of 30 different intents in over 80% of cases. Now, our agents spend less time on the phone and resolve more queries first time. We’ve already saved nearly $5,000 and expect that figure to reach $20,000 by year end.”

— Nicole Thomas, VP, Customer Care Center, Coca-Cola Bottlers’ Sales and Services