Gartner research report

3 Ways AI Benefits Customer Service Organizations

Learn how AI provides customer insights, drives smarter automation and empowers agents

Today, organizations across industries are using artificial intelligence (AI) to gain insights into customer journeys, reduce the lift on employees and improve customer satisfaction.

However, the marketplace is filled with conflicting messages about the benefits of AI — making it hard for service leaders to decide which solution to invest in. To make a confident decision, a solution provider, service leaders should understand what benefits to expect from available solutions.

Get the full Gartner® research report for use-cases from organizations across industries to learn how they’re using AI – and three ways they’ve benefited. You’ll also learn how to:

  • Collect data to generate customer service insights and predictions
  • Develop an enterprise approach to chatbots
  • Optimize AI implementations to deliver exceptional customer and agent experiences


Gartner, 3 Ways AI Benefits Customer Service Organizations, 3 November 2021, By Bern Elliot, Emily Potosky

GARTNER is a registered trademark and service mark of Gartner, Inc. and/ or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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