As one of the largest banks in Malaysia, Affin Bank Berhad provides a full suite of financial products and services that is catered to both retail and corporate customers. Struggling with outdated technology, Affin Bank confidently chose the Genesys® PureEngage™ platform to transform their customer experience—making their vision of omnichannel a reality. Since implementing Genesys, Affin Bank is now recognised as a leader of contact centre technology in Malaysia.
“The Omnichannel experience is the key differentiator and Genesys provides holistic solutions that cover all platforms - mobile and web, in which a seamless customer experience is created to tremendously elevate customer satisfaction. ”
Idris Abd Hamid, Director of Consumer Banking, Affin Bank Berhad, Malaysia