Bridging businesses and communities
Tokopedia is in the business of people, and its continuous increase in online traffic proves its hypergrowth. As one of the biggest names in eCommerce, the Indonesia-based business is on a mission to democratise and empower commerce for everyone, everywhere, across the country.
“At Tokopedia, we believe that everyone should have equal access,” said Rudy Dalimunthe, Senior Vice President of Customer Excellence at Tokopedia. “Customers should have the same opportunity to buy at the same transparent price, and sellers should have the same opportunity to sell their products all across Indonesia.”
To do that, Dalimunthe and his team understood that users needed to trust that the Tokopedia platform could facilitate seamless interactions, experiences and transactions — or they would switch without hesitation. “For marketplace platforms like ours, the switching cost is very low,” said Dalimunthe. “If you cannot deliver the best customer experience before, during and after sales, people can move from one platform to another easily at no cost.”