Customer contact centre solutions

The experience that your customers want, the tools that your employees need

Give your employees the right tools to be productive and meet your performance metrics. Get a contact centre platform that integrates the latest technologies and digital tools with your existing systems. Deliver the service that your customers want on the channels that they prefer—and beat your first-contact resolution goals in the process. Your customers will thank you for it.

Customer satisfaction that your competition will envy

Stand out as an industry leader in customer service. Your success depends on exceeding customer satisfaction metrics on a consistent basis, ensuring that every customer receives the attention that they need at every step of their journey. Enable your team to handle customer requests and issues across all of channels more efficiently, while meeting your metrics.

customer relationships and personalized self-service
onpoint

Resolve customer issues the first time

When a customer reaches out to you, they want a speedy resolution to their issue. Some customers want to speak to a live agent. Others embrace technologies like web chat and callback. No matter the communication method, your team must be able respond immediately, assess the situation quickly and handle issues using the right resources. With our contact centre platform, you can communicate with customers the way that they want, get insights into customer history and solve customer issues the first time.

Happy customer-service agents = happy customers

Prepared and knowledgeable staff are key to customer satisfaction and team motivation. Giving agents the right tools, training and real-time feedback increases their productivity. It also helps you to reduce turnover and retain motivated employees. With better insights into their skills and development plans, you’ll have better workforce planning. Plus, happy agents deliver better customer experiences.

contact center customer service agents
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Make every agent your best agent

Increase team effectiveness and better meet your SLAs with better visibility into how your customer service team manages individual customer engagements. Get the insights that you need to improve quality and reduce time to resolution. Automatically record calls and screen interactions. Use this information to drive individual and group improvement. Giving your workforce access to the right contact centre tools helps them to remain productive, meet team performance metrics and proactively manage workforce planning tasks.

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