Future-proof your contact centre
The Genesys Cloud CX™ platform gives you the scale and flexibility you need to always stay a step ahead.
It’s hard to conduct a customer experience (CX) concerto when you have to spend the bulk of your IT resources just tuning instruments.
That’s where the composable all-in-one design of Genesys Cloud CX comes into play. Alongside an extensive suite of native capabilities, its open architecture makes it simple to integrate with existing systems or to extend functionality. Agents can quickly master its intuitive interface to craft more personalised, empathetic customer experiences. And you’ll be orchestrating new levels of IT harmony by continually balancing sustainability and innovation.
Genesys Cloud CX is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. The platform’s composable design optimises your CX tech stack so you can focus on configuring and harmonising only the tools your business needs, with minimal disruption.
Use an optimal mix of platform APIs and the industry’s most comprehensive set of native productised features to create innovative experiences for customers and employees alike. Direct your development resources to high-impact projects instead of rebuilding apps that are already commercially available and easy to integrate.
Say yes to more IT initiatives and sustain differentiation by empowering every layer of the business to adapt quickly to changes. Synthesise CX systems, data and channels with ease using out-of-the-box capabilities, simple integration methods, a robust marketplace and continuous innovation.
Modernise your contact centre with the Genesys Cloud CX API-first microservices architecture. Its modular, composable design enables you to orchestrate a CX tech stack that’s both flexible and resilient. Plus, Genesys can handle upgrades, innovation, security and management, greatly reducing your IT footprint and costs.
Through a composable architecture that enables engineers to treat infrastructure as code, Genesys Cloud CX gives you unmatched scale, flexibility, uptime and security.
average TCO savings in the first five years among customers migrating to Genesys Cloud CX
2022 Gartner® Magic Quadrant™ for Contact Centre as a Service
Genesys named an eight-time Leader in Magic Quadrant for CCaaS – And ranked #1 in 3 out of 5 Critical Capabilities Use Cases
Create exceptional customer and agent experiences by arranging the ideal mix of capabilities for your unique business needs. And gain greater agility by consuming ready-made services you no longer have to build, saving you valuable time and resources.
Unify with all-in-one
You need to trust the cloud solutions and platforms you use.
That’s why we openly seek and publish information about protection and performance.
Security is always our top priority. We ensure your data is protected at all times and we’re constantly innovating to keep it that way.
Your data is safe and you have full control over it. We stay on top of the latest privacy developments so that doesn’t change.
Regular audits and certifications ensure our cloud service meets a wide range of standards and compliance regulations.
Easily go online anytime to see our security policy and performance — operational status, availability metrics and incident history.
Genesys Cloud CX is transforming the contact centre industry by delivering innovation to companies of all sizes, everywhere. There’s a reason it’s a leading solution for seamlessly integrating voice and digital channels — empowering agents, delighting customers and creating better business outcomes overall. Request a demo to see what Genesys Cloud CX can do for you.
We’ll contact you directly to set up a date and time that works with your schedule.