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Voice over IP (VoIP) is a technology that converts your voice into a digital signal, allowing you to make a call directly from a computer, a VoIP phone or another data-driven device. You can make phone calls anytime, anywhere, using an internet-connected computer, a headset and VoIP.
The importance of the voice channel remains high, even as new communication channels are developed. Harness the speed and agility of the Genesys Cloud contact center platform to connect your customer engagement and enterprise-wide unified communications with the telephony option that meets your business needs.
A range of voice services options gives you flexibility and choice. With a Genesys Cloud contact center you also get:
Genesys Voice Platform is an advanced software-only solution that unifies web and VoIP telephony networks to enable new and powerful voice self-service applications. By implementing Genesys Voice Platform, your business can offer consistent and high-quality customer care, provide dynamic self-service offerings, drive new revenue streams and reduce overall customer service costs.