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Connect your ecosystem with Genesys Cloud CX integrations

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Drive results with integrated systems and data

Create unique experiences fast

Don’t let what others have done limit you. With public REST APIs, embedded frameworks and more, developers can integrate nearly anything.

Keep pace with shifting priorities

New technologies emerge every day. Quickly mix, match and deploy new, pre-integrated capabilities from a curated marketplace of third-party apps.

Offload some of the hard work

Your developers focus on what matters — building differentiation. Let Genesys build and evolve popular app integrations that take a single click to install.

Explore pre-built integrations and apps to reach your goals faster

Customer relationship management (CRM)

Seamlessly integrate the Genesys Cloud CX™ platform with your CRM system, from Salesforce to SugarCRM. Power workflows, simplify routing, connect data across systems and more.

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Case management and workflow

Simplify workflows, track progress and reduce costs with case management apps. Connect to Unified Service Desk, Microsoft Dynamics 365, SAP, ServiceNow and more.

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Unified communications and collaboration

Use voice, digital and collaboration solutions that work across your business — or bring your own. Connect with tools like Microsoft Teams and Zoom.

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Operations

Use all your favorite tools, apps and solutions. From Okta single sign-on to webhooks, you can connect Genesys Cloud CX to other systems — without heavy IT support.

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Security and compliance

Reduce risk by connecting specialized security and compliance solutions that offer real-time authentication, biometrics, fraud detection, secure payments and more.

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Business intelligence

Easily harness insights from your data. Genesys Cloud CX integrates with top BI tools like eMite, Survey Dynamics, Brightmetrics and others.

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Bots and automation

Give customers support at any hour with bots and artificial intelligence (AI). In addition to native capabilities, Genesys Cloud CX integrates with Amazon Lex, Google CCAI and more.

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Voice enhancements

Voice matters. Do it well with flexible telephony choices. And enhance the experience with integrations for voicebots, transcriptions, voice verification and more.

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Workforce engagement management

Get historical and real-time adherence data with workforce optimization integrations. Drive better outcomes with gamification solutions employees will love.

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Create customer experiences without limitations

Genesys Cloud CX provides flexibility to meet your unique needs. With hundreds of native integrations, you’re prepared for any customer service scenario. Connect your data across those integrations with your contact center, ensuring you always have the information needed to make the best possible decisions.

27%

of organizations’ revenue is generated by APIs and integrations

“2021 Connectivity benchmark report,” Mulesoft

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2023 Gartner® Magic Quadrant™ for Contact Center as a Service

Genesys named a Leader
– and positioned highest in execution

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Enable your teams to use their favorite tools

Flexible integrations improve employee and customer experiences. Better serve customers, streamline processes and eliminate time-consuming tasks. Genesys Cloud CX is easy to use for technical and non-technical users, and it can accommodate nearly any business need.

Create a connected CX ecosystem

Connect solutions to ensure your workflow logic is based on all relevant data. With simple integrations, Genesys Cloud CX can gather event data from your web, digital and back-end systems and pair it with customer engagement data the platform captures.

With unified data, you can leverage Genesys AI tools or an API service from Google, Amazon or IBM. Build smarter workflows across the entire customer journey.

Get a true business partner

Integrating your favorite tools — whether built in-house or by a third-party vendor — is easy. With Genesys, you get complete professional services. We work with you to understand your requirements, plan implementations and build custom integrations with nearly any system.

And if you need a new solution, you’ll have access to our full suite of global partners. You can get custom solutions for any need — with confidence you’re receiving leading support.

Put your developers first

Genesys Cloud CX is built by developers, for developers. Take advantage of our robust developer site and community, which includes developer-focused forums in addition to customer support forums.

With open online documentation of our rich APIs and downloadable toolkits, getting developer support is simple. And we provide DevCasts, blogs, podcasts and more — all dedicated to your developers’ growth.

Do more with a flexible, open architecture

Take full advantage of modern cloud strategies and technologies. Genesys Cloud CX is an API-first platform designed for scalability, resilience and agility.

You can use the same APIs and developer tools to evolve your system over time. Build powerful custom functionality when you need it. Integrate new technologies at a moment’s notice with plug-and-play functionality, all while keeping data and channels synchronized.

Connecting our contact center with Slack messaging and Tableau business intelligence — as well as in-house call scripting and CRM systems — was massive. Because of the ease of working with Genesys Cloud CX, if we ask IT if they can do something, the answer’s usually ‘Yes’.

— Jackie Gonzalez, Vice President, Operations, PATLive

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Innovate faster with Genesys Cloud CX integrations

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The composable CX platform

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2022 Gartner® Magic Quadrant™ for Contact Center as a Service

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Exceed your business goals with Genesys Cloud CX integrations

Connect all the tools and technologies your organization needs to succeed in one unified solution. Genesys makes it possible to keep pace with shifting customer expectations and advancing technology — without added stress to your IT department. Request a demo today to see how Genesys Cloud CX seamlessly integrates with leading solutions and apps.

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Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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