Stand out from the competition in A Bold New Way. Watch Xperience on-demand now.

Connect your ecosystem with Genesys Cloud CX integrations

Appfoundry screenshot

Drive results with integrated systems and data

Create unique experiences fast

Don’t let what others have done limit you. With public REST APIs, embedded frameworks and more, developers can integrate nearly anything.

Keep pace with shifting priorities

New technologies emerge every day. Quickly mix, match and deploy new, pre-integrated capabilities from a curated marketplace of third-party apps.

Offload some of the hard work

Your developers focus on what matters — building differentiation. Let Genesys build and evolve popular app integrations that take a single click to install.

Explore pre-built integrations and apps to reach your goals faster

Create customer experiences without limitations

Genesys Cloud CX provides flexibility to meet your unique needs. With hundreds of native integrations, you’re prepared for any customer service scenario. Connect your data across those integrations with your contact center, ensuring you always have the information needed to make the best possible decisions.

Mq ccaas 2023
Gartner logo

2023 Gartner® Magic Quadrant™ for Contact Center as a Service

Genesys named a Leader
– and positioned highest in execution

Enable your teams to use their favorite tools

Flexible integrations improve employee and customer experiences. Better serve customers, streamline processes and eliminate time-consuming tasks. Genesys Cloud CX is easy to use for technical and non-technical users, and it can accommodate nearly any business need.

Create a connected CX ecosystem

Connect solutions to ensure your workflow logic is based on all relevant data. With simple integrations, Genesys Cloud CX can gather event data from your web, digital and back-end systems and pair it with customer engagement data the platform captures.

With unified data, you can leverage Genesys AI tools or an API service from Google, Amazon or IBM. Build smarter workflows across the entire customer journey.

Get a true business partner

Integrating your favorite tools — whether built in-house or by a third-party vendor — is easy. With Genesys, you get complete professional services. We work with you to understand your requirements, plan implementations and build custom integrations with nearly any system.

And if you need a new solution, you’ll have access to our full suite of global partners. You can get custom solutions for any need — with confidence you’re receiving leading support.

Put your developers first

Genesys Cloud CX is built by developers, for developers. Take advantage of our robust developer site and community, which includes developer-focused forums in addition to customer support forums.

With open online documentation of our rich APIs and downloadable toolkits, getting developer support is simple. And we provide DevCasts, blogs, podcasts and more — all dedicated to your developers’ growth.

Do more with a flexible, open architecture

Take full advantage of modern cloud strategies and technologies. Genesys Cloud CX is an API-first platform designed for scalability, resilience and agility.

You can use the same APIs and developer tools to evolve your system over time. Build powerful custom functionality when you need it. Integrate new technologies at a moment’s notice with plug-and-play functionality, all while keeping data and channels synchronized.

Innovate faster with Genesys Cloud CX integrations

See what else you can do with Genesys

Exceed customer expectations every time