Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Don’t let what others have done limit you. With public REST APIs, embedded frameworks and more, developers can integrate nearly anything.
New technologies emerge every day. Quickly mix, match and deploy new, pre-integrated capabilities from a curated marketplace of third-party apps.
Your developers focus on what matters — building differentiation. Let Genesys build and evolve popular app integrations that take a single click to install.
Genesys Cloud CX provides flexibility to meet your unique needs. With hundreds of native integrations, you’re prepared for any customer service scenario. Connect your data across those integrations with your contact center, ensuring you always have the information needed to make the best possible decisions.
27%
of organizations’ revenue is generated by APIs and integrations
“2021 Connectivity benchmark report,” Mulesoft
2022 Gartner® Magic Quadrant™ for Contact Center as a Service
Genesys named an eight-time Leader in Magic Quadrant for CCaaS – And ranked #1 in 3 out of 5 Critical Capabilities Use Cases
Flexible integrations improve employee and customer experiences. Better serve customers, streamline processes and eliminate time-consuming tasks. Genesys Cloud CX is easy to use for technical and non-technical users, and it can accommodate nearly any business need.
Connect solutions to ensure your workflow logic is based on all relevant data. With simple integrations, Genesys Cloud CX can gather event data from your web, digital and back-end systems and pair it with customer engagement data the platform captures.
With unified data, you can leverage Genesys AI tools or an API service from Google, Amazon or IBM. Build smarter workflows across the entire customer journey.
Integrating your favorite tools — whether built in-house or by a third-party vendor — is easy. With Genesys, you get complete professional services. We work with you to understand your requirements, plan implementations and build custom integrations with nearly any system.
And if you need a new solution, you’ll have access to our full suite of global partners. You can get custom solutions for any need — with confidence you’re receiving leading support.
Genesys Cloud CX is built by developers, for developers. Take advantage of our robust developer site and community, which includes developer-focused forums in addition to customer support forums.
With open online documentation of our rich APIs and downloadable toolkits, getting developer support is simple. And we provide DevCasts, blogs, podcasts and more — all dedicated to your developers’ growth.
Take full advantage of modern cloud strategies and technologies. Genesys Cloud CX is an API-first platform designed for scalability, resilience and agility.
You can use the same APIs and developer tools to evolve your system over time. Build powerful custom functionality when you need it. Integrate new technologies at a moment’s notice with plug-and-play functionality, all while keeping data and channels synchronized.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
