Welcome to the Genesys Nordic CX Day 2019 in Stockholm.

Join us at the beautiful Armemuséum in Stockholm to help plan your CX 2019 and beyond.

The CX Day 2019 is a gathering of our Nordic customers and peers where we want to give you the opportunity to find out the latest within customer engagement, especially with regards to hot topics like AI, bots and the Cloud. You will get updates of the development of two of our platforms, meet the Nordic Genesys team and exchange experiences with other customers using the Genesys platforms to deliver outstanding customer engagement.

This year’s event takes place in Stockholm and for those of you that want to join us for dinner after the event, we will walk over to the wine cellar Grappe closeby. We hope this event will provide all attendees with a memorable experience.

See below to view the detailed agenda and also scroll further down to register for the event. Note that there are limited seats available for both the day and dinner activities and the last date to register is by March 21st, so do not hesitate, go ahead register today!

I look forward to welcoming you to Stockholm on the 4 of April 2019!

Vik dec 2014

Kind regards,

Viktoria Vianden

Senior Marketing Manager Nordics & Baltics, Genesys


Thursday 4th of April

9.00 – 9.30

Breakfast and Registration

9.30 - 9.45


9.45 - 10.30

The future is near! ….or is it?

Bernhard Ödin, Senior Advisor at Telemanagement gives us a tour and some insights into the journey of CX and digitalization in the Nordic countries. Many organizations are talking about, and rightfully aiming at, a future with bots, AI’s for example.

But - here we are, somehow stuck in the middle..

And - how do we move forward while struggling with our day to day operational and functional challenges?

Bernhard will discuss these trends and challenges aiming to get YOU to think about YOUR reality.

10.35 - 11.20

Increase website conversions and engagement with AI and machine learning

Learn how to enable smarter engagements and drive better business outcomes with Genesys

Amanda Halpin, Business Development Manager EMEA, Genesys

11.25 - 11.45

Enhancing the experience for employees and customers

Find out why a Jabra headset or speakerphone is such a critical part of the overall platform, how they can help the users get the most out of their Genesys deployment & why the “last 3 feet” is massively important. James will also look at the management of these devices and how we can make things simpler for IT departments.

James Spencer, Account Director, Alliances & Major Accounts, EMEA North, Jabra

11.45 - 13.00


13.00 - 15.30


13.00 - 14.00

PureCloud roadmap presentation

Get updated on the latest news and developments, what is coming in the near future and key topics for PureCloud in 2019

James Baker, Cloud Solutions Consultant, Genesys

14.00 - 15.00

PureCloud Deep dive

An expanding number of companies use Amazon Lex in AWS to design conversational chatbots. This will be a demonstration on how simple it is to integrate Lex with PureCloud.

Jan Botha, Principle Solutions Consultant, Genesys

15.00 - 15.30

3 (Hi3G Denmark) - PureCloud case: Implementation and first findings

Jonas Kristensen, Manager Business Optimization, 3 (Hi3G Denmark ApS)


13.00 - 14.00

PureConnect roadmap presentation

Get updated on the latest news and developments, what is coming in the near future and key topics for PureConnect in 2019

Regis Mace, Solutions Consulting Director, Genesys

14.00 - 15.00

PureConnect Deep dive

Demonstration of Genesys widgets with chat bots, social media integration and CX Insights, our new BI tool

Leszek Winiarski, Senior Solutions Architect, Genesys

15.00 - 15.30

Intrum - PureConnect case: unifying customer experience and contact centre technology

Juuso Rantasalo, Head of Contact Centres, Group Digitalisation, Intrum

15.30 - 16.00


16.00 - 16.30

Wrap-up and discussion

Bernhard Ödin, Head of Customer Experience Management, Telemanagement Sverige AB

Viktoria Vianden, Senior Marketing Manager, Genesys

17.00 – 22.00


Short walk to restaurant for those who have registered to join the dinner

Vinkällaren Grappe, Grevgatan 5



Bernhard Ödin

Head of Customer Experience Management, Telemanagement Sverige AB

Amanda halpin small

Amanda Halpin

Business Development Manager EMEA, Genesys

James baker

James Baker

Cloud Solutions Consultant, Genesys


Regis Mace

Solutions Consultant Director, Genesys


Leszek Winiarski

 Senior Solutions Architect, Genesys

Jonas 3

Jonas Kristensen

Manager, Business Optimization at 3 (Hi3G Denmark ApS)


Juuso Rantasalo

Head of Contact Centres, Group Digitalisation, Intrum

James jabra, emea

James Spencer

Account Director, Alliances & Major Accounts, EMEA North, Jabra

Headshot jan botha

Jan Botha

Principle Solutions Consultant, Genesys


Riddargatan 13
Stockholm, Sweden


To register your interest for this invite-only event please leave your details below.  Last date to register is March 21st. We look forward to seeing you there!

Register Now

Thank you for registering.

You are now registered for the Nordic CX Day 2019, however since seats are limited please be aware we might reach out to you if the event is full. We will send you an email reminder prior to the event.