Empowering Contact Centres

In this webinar series, we explore how Genesys is transforming CX and EX through the power of artificial intelligence. As customers’ and employees’ expectations evolve, businesses need cutting-edge solutions to stay competitive, and Genesys is at the forefront of this transformation.

Throughout this series, we’ll highlight how our AI-driven innovations reshape call centres by enhancing personalisation, improving efficiency, and delivering empathy at scale. Genesys enables organisations to provide exceptional service and create deeper, meaningful connections with their customers by optimising the customer journey and empowering employees with advanced tools.

By the end of this series, you’ll gain a clear understanding of how Genesys empowers businesses to thrive in a rapidly changing world and how it strengthens the connection between organisations and their customers, building trust, loyalty, and long-term success.

Whether you’re a business leader, a customer service professional, or someone passionate about the future of call centre technology, this series of webinars is designed to provide actionable insights on harnessing AI to strengthen trust, loyalty, and long-term success in CX.

• Episode 1 – Agent Copilot and Virtual Agents
• Episode 2 – The Importance of Social Listening
• Episode 3 – CX Cloud from Genesys and Salesforce