Step into a world of inspiration at the Forrester CX Summit — a premier forum for customer experience innovation featuring expert-led sessions, visionary keynotes and unmatched opportunities to network with some of the brightest minds in the industry!
Connect with our team at the Forrester CX Summit
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In the meantime, experience the Genesys Cloud™️ platform for yourself in this self-guided tour.
Join us at an upcoming Forrester CX Summit to see why over 6,500 companies worldwide choose Genesys for customer experience innovation — the cloud solution designed to orchestrate journeys and drive meaningful outcomes.
You’ll see firsthand how we empower businesses to seamlessly connect agents, bots and communication channels — delivering a smarter, more unified experience for both your customers and employees.
By meeting with our team, you’ll gain exclusive insights into how the Genesys CloudTM platform can transform your customer experience strategy. Our experts are ready to answer your questions, share real-world success stories, and discuss how to leverage AI and automation for enhanced customer and employee experiences.
Customers can also explore their specific requirements, use cases, and challenges — and learn how Genesys can help solve them. Don’t miss this opportunity to discover new possibilities and unlock the full potential of your CX strategy.
We’re proud to be recognised as a Leader in The Forrester WaveTM: Contact Centre-As-A-Service (CCaaS) Platforms, Q2 2025. The Genesys Cloud platform received the highest score in the current offering category and the highest scores possible in the criteria of AI architecture, generative AI and large language model support, and workforce management. Within the strategy category, Genesys received the highest scores possible in the vision, innovation and roadmap criteria.
Meet the Genesys team on-site and discover how we’re helping organisations of all sizes deliver smarter, more connected experiences through AI, automation and journey orchestration.
Join leaders from Rabobank and Genesys at 12:35–1:30 BST on 3 June for a lunch and learn where we bring experience orchestration to life through real-world customer success stories. Discover how global leaders like Rabobank are transforming customer experiences, driving business value, and innovating through AI-powered tools and seamless orchestration.
Head of Conversational AI & CRM, Rabobank
Lead Product Manager, Rabobank
