07/15/2025 09:30 am
Amman
Discover how AI is revolutionizing customer experience in Jordan. At our seminar in Amman, industry leaders and innovators will explore bold strategies and cutting-edge technologies driving CX transformation across the region. Join us to connect, collaborate, and lead the future of intelligent customer engagement.
The Ritz Carlton, Amman
The Ritz-Carlton, Amman, 5th circle Amman, Zahran Street, Amman, Jordan
09:30 am – 10:00 am
Greetings and Welcome Coffee
10:00 am – 10:10 am
Presented by, Ibrahim Tawalbeh, Vice President, Fourth Dimension Systems
10:10 am – 10:20 am
His Excellency Eng. Sami Smeirat, Minister of Digital Economy and Entrepreneurship of Jordan
10:20 am – 10:35 am
Presented by Jafar Harb, Country Sales Leader, Saudi Arabia, Bahrain & Jordan, Genesys
10:35 am – 10:55 am
Presented by Lama Arabiat, Director of Artificial Intelligence and Advanced Technologies, Ministry of Digital Economy & Entrepreneurship
10:55 am – 11:15 am
Presented by Ahmed Zaghmouri, Channel Sales Director, Genesys
11:15 am – 11:35 am
Ahmad Sidawi, Country Manager, Saudi Arabia, Bahrain & Jordan, Genesys
11:35 am – 11:55 am
Bana Qatarneh, Sr. ISV Partner Manager, Middle East, Türkiye & Africa, Amazon Web Services (AWS)
11:55 am – 12:15 pm
12:15 pm – 12:35 pm
Hussain Dibas, Principal Solution Consultant, Genesys
12:35 pm – 01:05 pm
Moderator: Ibrahim Tawalbeh, Vice President Strategy, Business Development & Sales, Fourth Dimension Systems Company
Abdullah Harahshah, Head of Technical Support Services and Performance Monitoring Division, Ministry of Digital Economy and Entrepreneurship
Tarek Ahmad,Chief Technology Office, Crystel
Maher Samhouri, Customer Experience Expert, CX Arabia
Akram Al- Tawarah, Planning and Performance Director, Dallah Health
01:05 pm – 01:50 pm
Hussain Dibas, Principal Solution Consultant, Genesys
Mohammed Ali, Head of CX & Presales Manager, Fourth Dimension Systems Company
01:50 pm – 02:15 pm
02:15 pm – 03:45 pm
Minister of Digital Economy and Entrepreneurship of Jordan
Country Sales Leader, Saudi Arabia, Bahrain & Jordan, Genesys
Vice President, Fourth Dimension Systems
Director of Artificial Intelligence & Advanced Technologies, Ai - Ministry of Digital Economy and Entrepreneurship
Channel Sales Director Genesys
Sr. Partner Manager – Middle East, North Africa & Turkey. AWS
Principal Solution Consultant, Genesys
Head of CX & Presales Manager, Fourth Dimension Systems Company
Country Manager, Saudi Arabia, Bahrain & Jordan, Genesys
Head of Technical Support Services and Performance Monitoring Division, Ministry of Digital Economy and Entrepreneurship
Chief Technology Officer, Crystel
Customer Experience Expert, CX Arabia
Planning and Performance Director, Dallah Health