11/12 om 09:00 – 09:45
Breaking Down Data Silos with AI + use case
In this English-language webinar, we explore how artificial intelligence can help organizations eliminate data silos and create a unified view of customer interactions across all channels. You’ll learn how AI connects fragmented systems, streamlines information sharing, and enables more personalized and consistent customer experiences.
The session outlines the key steps to identifying and reducing data silos within your business, followed by a practical use case that demonstrates how these strategies work in real-world environments. We’ll conclude with a short live demo showcasing how AI-driven insights can deliver immediate benefits — improving customer satisfaction while empowering employees with the context and tools they need to perform more effectively.
Discover how to:
• Create consistent, personalized experiences across every channel.
• Give employees the insights & tools to deliver exceptional service.
• Increase loyalty through connected experiences.
• Use AI to turn interactions into meaningful experiences.
08/01 om 09:00 – 09:45
Increasing Loyalty and Efficiency with Genesys AI
In dit Nederlandstalige webinar leer je hoe Genesys AI helpt om klantloyaliteit te vergroten én operationele efficiëntie te verbeteren. We tonen hoe AI inzichten omzet in actie, waardoor medewerkers beter presteren en klanten een naadloze ervaring krijgen. Ook hier sluiten we af met een korte demo die laat zien hoe eenvoudig het is om hiermee aan de slag te gaan.