10/10/2024 09:30 am
Genesys Community Day UAE
Dubai
The Art of the Possible with AI
CX is evolving. We are at the dawn of major changes induced by the possibilities offered by AI.
Stay ahead of the curve and join us for a discussion among your peers, to discover all the upcoming trends and changes that will affect the CX landscape and the Genesys product roadmap.
Jumeirah Beach Hotel
Jumeirah Beach Hotel - Jumeirah Street - Dubai - United Arab Emirates
Agenda
09:30 am – 10:00 am
Walk-in & Registration
Greetings and Welcome Coffee
10:00 am – 10:30 am
Intelligence: Artificial and Beyond
A Big Picture Perspective on AI
10:30 am – 11:15 am
Introduction to Genesys AI
Maximize efficiency while delivering experiences that grow customer relationships. Make agents’ jobs easier, boost revenue and grow customer loyalty
11:15 am – 11:30 am
Coffee Break
11:30 am – 12:15 pm
AI: Hopes and Fears
Interactive session: Why customers are afraid of AI, and how to overcome it
12:15 pm – 01:00 pm
AI and Digital Products
Build your own virtual agent and discover the capabilities of AI
01:00 pm – 02:00 pm
Lunch
Lunch and Group Photo
02:00 pm – 02:45 pm
AI and Digital Products (cont'd)
Build your own virtual agent and discover the capabilities of AI
02:45 pm – 03:15 pm
AI and Digital Product Implementation
Best AI practices to guarantee success
03:15 pm – 03:30 pm
Coffee Break
03:30 pm – 04:00 pm
Value Measurement
04:00 pm – 04:30 pm
Virtual Agent Awards
Celebrating our top attendees
04:30 pm – 05:00 pm
Closing Statement
Wrap-up session and closing statements
Speakers
Markus Ring
Strategic Director Innovation, EMEA
Bilal Zaghloul
Sr Principal PS Consultant, EMEA
Amir Wansa
CX Advisor, EMEA
Tamby Qunash
Sr. Customer Success Manager, EMEA
Sherif Shara
Senior Solution Consultant, EMEA
Nadja Zilic
Senior Solution Consultant, EMEA
Bashar Noueihed
Field Marketing Manager, EMEA