10/11/2024 08:30 am
Genesys Partner Community Day UAE
Dubai
The Art of the Possible with AI
CX is evolving. We are at the dawn of major changes induced by the possibilities offered by AI.
Stay ahead of the curve and join us for a discussion among your peers, to discover all the upcoming trends and changes that will affect the CX landscape and the Genesys product roadmap.
Jumeirah Beach Hotel
Jumeirah Beach Hotel - Jumeirah Street - Dubai - United Arab Emirates
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Agenda
08:30 am – 09:00 am
Walk-in & Registration
Greetings and Welcome Coffee
09:00 am – 09:30 am
Intelligence: Artificial and Beyond
A Big Picture Perspective on AI
09:30 am – 10:15 am
Introduction to Genesys AI
Maximize efficiency while delivering experiences that grow customer relationships. Make agents’ jobs easier, boost revenue and grow customer loyalty
10:15 am – 10:30 am
Coffee Break
10:30 am – 11:15 am
AI and Digital Products
Capabilities of AI and use cases
11:15 am – 12:00 pm
AI and Digital Products (cont'd)
Build your own virtual agent and discover the capabilities of AI
12:00 pm – 12:15 pm
Coffee Break
12:15 pm – 12:45 pm
AI and Digital Product Implementation
Best AI practices to guarantee success
12:45 pm – 02:30 pm
Friday Prayer and Lunch
Friday prayers, Lunch, and Group Photo
02:30 pm – 03:00 pm
Virtual Agent Awards
Celebrating our top attendees
03:00 pm – 03:30 pm
Closing Statement
Wrap-up session and closing statements
Speakers
Markus Ring
Strategic Director Innovation
Bilal Zaghloul
Sr Principal PS Consultant
Amir Wansa
CX Advisor