We’re behind every
Amazing customer experiences in the contact
center and beyond
To pivot to a work from home model quickly, while improving the customer experience, Anthem chose Genesys to keep their agents safe and their customers happy.
Xerox partnered with Genesys to replace a disparate system of technologies with a single platform to create happier and more loyal customers around the world.
Global research report: The state of customer experience
In this global report, Genesys surveyed more than 2,600 consumers and 690 customer experience executives across the US, Latin America, the Middle East/Africa, Europe and Asia-Pacific. The results give context for customer and employee journeys and provide actionable insights to guide the next phase of customer experience transformations.
More capabilities, more smiles
Keep conversations live when they matter most.
Engage customers anytime, anywhere, on any digital channel.
Gain clear visibility into customer interactions.
Customize contact center applications with open APIs.
Power ongoing, personalized experiences at scale.
Empower employee performance while improving operations.