Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Cloud contact center software for amazing customer experiences
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Employee experience (EX) is emerging as the secret ingredient behind improving customer experiences (CX). Hear from CX leaders and learn how technology can impact both EX and CX for improved revenue, customer loyalty and employee retention.
The best way for companies to provide empathetic customer experiences is to know their customers’ expectations, needs and preferences.
— Ginger Conlon, Thought Leadership Director, Genesys
Create a culture that aligns with the values of your workforce and they will be exponentially be more happy and engaged. In other words, give your people what they value most of all.
— David Allison, Founder, Valuegraphics
Having the right tools and technologies at their fingertips makes it easier for agents to deliver higher levels of customer service.
— Blair Pleasant, President & Principal Analyst, COMMfusion
Anthem
To pivot to a work from home model quickly, while improving the customer experience, Anthem chose Genesys to keep their agents safe and their customers happy.
Xerox
Xerox partnered with Genesys to replace a disparate system of technologies with a single platform to create happier and more loyal customers around the world.
JJ Keller
JJ Keller chose Genesys to innovate their contact center and enhance the customer experience. Now they deliver Super Human Service with each customer interaction.
Boost your team’s strengths across every customer interaction.
Keep conversations live when they matter most.
Give customers 24/7 self-service solving real-time issues.
Resolve issues quickly for your customers.
Connect with your customers on apps they use.
Customize contact center applications with open APIs.
Power ongoing, personalized experiences at scale.
Empower employee performance while improving operations.
Gain clear visibility into customer interactions.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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