Super human service starts here
Cloud contact center software for amazing customer experiences
Employee experience (EX) is emerging as the secret ingredient behind improving customer experiences (CX). Hear from CX leaders and learn how technology can impact both EX and CX for improved revenue, customer loyalty and employee retention.
The best way for companies to provide empathetic customer experiences is to know their customers’ expectations, needs and preferences.
— Ginger Conlon, Thought Leadership Director, Genesys
Create a culture that aligns with the values of your workforce and they will be exponentially be more happy and engaged. In other words, give your people what they value most of all.
— David Allison, Founder, Valuegraphics
Having the right tools and technologies at their fingertips makes it easier for agents to deliver higher levels of customer service.
— Blair Pleasant, President & Principal Analyst, COMMfusion
To pivot to a work from home model quickly, while improving the customer experience, Anthem chose Genesys to keep their agents safe and their customers happy.
Xerox partnered with Genesys to replace a disparate system of technologies with a single platform to create happier and more loyal customers around the world.
JJ Keller chose Genesys to innovate their contact center and enhance the customer experience. Now they deliver Super Human Service with each customer interaction.
Human values: The operating system for a high-performing contact center
In this first-of-a-kind report, you’ll get the contact center employee’s perspective of the world and understand what motivates them and you’ll receive a set of tools to redesign the working environment to deliver lasting change.
Boost your team’s strengths across every customer interaction.
Keep conversations live when they matter most.
Give customers 24/7 self-service solving real-time issues.
Resolve issues quickly for your customers.
Connect with your customers on apps they use.
Customize contact center applications with open APIs.
Power ongoing, personalized experiences at scale.
Empower employee performance while improving operations.
Gain clear visibility into customer interactions.