COVID-19 impact. Information here

Super human service starts here

Cloud contact center software for amazing customer experiences

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Combine technology and your people for agile customer experiences

Using Genesys technology, Norma created a contact center in a few hours following a catastrophic earthquake.

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Make every customer feel remembered, heard and understood

The ease of Genesys technology allowed Ingrid to focus on the customer and make her travel dream come true.

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PATLive

Building a remote
contact center in a weekend

PATLive got a request for a COVID information line on Friday night. Monday morning they were up and running. See how they did it with Genesys Cloud.

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Dedicated to the mission of saving lives

Genesys Cloud empowers meaningful experiences with an all-in-one contact center solution.

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Learn the secrets of customer service pros

Make every customer interaction count. Learn how to cultivate the skills every customer service agent needs.

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Genesys is the engine for your success

A great team and the right technology make the difference in both customer service and racing.

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Partner with Genesys and provide Super Human Service

Boost your team’s strengths across every customer interaction.

Agent

Call Center Software

Keep conversations live when they matter most.

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Chat

Give customers 24/7 self-service solving real-time issues.

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Voicebots

Resolve issues quickly for your customers.

Omnichannel contact center engagement

Messaging Apps

Connect with your customers on apps they use.

Apps

Integrations and Apps

Customize contact center applications with open APIs.

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Artificial Intelligence

Power ongoing, personalized experiences at scale.

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Workforce Engagement

Empower employee performance while improving operations.

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Reporting & Analytics

Gain clear visibility into customer interactions.

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