Genesys named a 2022 Forrester Wave leader in Customer Journey Orchestration. Get the report

We’re behind every
customer smile

Amazing customer experiences in the contact
center and beyond

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More happy customers, more happy agents – see Genesys in action

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Anthem

Working from home, but never out of touch

To pivot to a work from home model quickly, while improving the customer experience, Anthem chose Genesys to keep their agents safe and their customers happy.

Xerox

Creating a unified global customer experience

Xerox partnered with Genesys to replace a disparate system of technologies with a single platform to create happier and more loyal customers around the world.

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Give your team the tools to deliver the best customer and employee experiences

More capabilities, more smiles

Call Center Software

Keep conversations live when they matter most.

Digital Customer Engagement

Engage customers anytime, anywhere, on any digital channel.

Reporting & Analytics

Gain clear visibility into customer interactions.

Integrations and Apps

Customize contact center applications with open APIs.

Artificial Intelligence

Power ongoing, personalized experiences at scale.

Workforce Engagement

Empower employee performance while improving operations.

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Help desk

Support employee questions at scale with a modern help desk.

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