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Super human service starts here

Cloud contact center software for amazing customer experiences

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Combine technology and your people for agile customer experiences

Using Genesys technology, Norma created a contact center in a few hours following a catastrophic earthquake.

Make every customer feel remembered, heard and understood

The ease of Genesys technology allowed Ingrid to focus on the customer and make her travel dream come true.

PATLive

Building a remote
contact center in a weekend

PATLive got a request for a COVID information line on Friday night. Monday morning they were up and running. See how they did it with Genesys Cloud.

Technologies

Call Center Software Messaging Workforce Engagement

Crisis Services Canada

Dedicated to the mission of saving lives

Genesys Cloud empowers meaningful experiences with an all-in-one contact center solution.

Technologies

Call Center Software Chat Messaging Reporting & Analytics

Learn the secrets of customer service pros

Make every customer interaction count. Learn how to cultivate the skills every customer service agent needs.

Get the eBook

Superhuman resource best practices ebook

Genesys is the engine for your success

A great team and the right technology make the difference in both customer service and racing.

Partner with Genesys and provide Super Human Service

Boost your team’s strengths across every customer interaction.

Call Center Software

Keep conversations live when they matter most.

Chat

Give customers 24/7 self-service solving real-time issues.

Voicebots

Resolve issues quickly for your customers.

Messaging Apps

Connect with your customers on apps they use.

Integrations and Apps

Customize contact center applications with open APIs.

Artificial Intelligence

Power ongoing, personalized experiences at scale.

Workforce Engagement

Empower employee performance while improving operations.

Reporting & Analytics

Gain clear visibility into customer interactions.

See all our capabilities

+1.888.436.3797

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.