Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Frost & Sullivan Best Practices Awards
Frost Radar Award
Frost & Sullivan awarded Genesys with the 2020 Frost Radar Best Practices Award for Innovation Excellence in Workforce Optimization.
Genesys differentiates itself as a solution vendor with a unique value proposition in a portfolio that encompasses advanced products, a commitment to innovation and a reliable ecosystem for your workforce. This is why the Genesys solution has earned the 2020 Frost Radar Best Practices Award for Innovation Excellence in Workforce Optimization.
Read the report to learn:
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
