Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
To be a customer experience (CX) leader, your organization must understand what to improve and act quickly on those insights. Genesys and Qualtrics have partnered to help you drive experience improvements at scale, leveraging the combined power of customer insights with customer engagement.
Siloed customer experience measurements can negatively affect customer satisfaction and sentiment. Transform your CX insights into a cross-channel, always-on system of action that drives results.
Put strategy at the forefront of every CX decision. With Genesys and Qualtrics, you can identify exactly where and how to optimize the customer support journey to create the biggest positive impact.
Your customers expect world-class service. Cultivate a best-in-class front line that elevates every customer journey — and embodies your brand promise every step of the way.
Your customers are valuable resources for improving your customer experience. With Genesys and Qualtrics, you can surface experience gaps, understand what drives satisfaction and identify where to take action.
Low customer satisfaction scores are an unfortunate reality of doing business. Clearly identify what’s driving unfavorable customer sentiment and spot trends that can affect your service strategy. Improve agent performance and service workflows. Give your teams the tools they need to not only improve customer experiences, but boost their performance and operational costs, too.
Customer feedback is key to elevating your service. Interact with customers on the channels they love most and get the high-quality data your organization needs. Design and deploy relevant feedback engagements that seamlessly fit into your customers’ lives. By meeting your customers where they are, you’ll drive more valuable responses.
Making smarter business decisions requires truly understanding your customers. Dive deep into all your interactions to gather both high-level and individualized insights. Use this information to identify and address problem areas. Then implement these efforts across your customer service team — directly impacting your ability to drive better customer experiences.
Customers crave easy experiences with brands. Identify areas of frustration in the customer journey at an individual and cohort level. Improve agent effectiveness and drive process improvements by prioritizing and closing experience gaps — quickly and effectively.
About: Qualtrics
Industry: All industries
Location: Global
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
