Supercharge your Customer Experience with actionable Voice of the Customer insights

North America

02/24/202211AM PT / 2PM ET

Europe, Middle East & Africa

02/25/20222 PM BST / 3 PM CEST

Asia-Pacific

02/25/20222PM AEDT / 11 AM SGT

Tracking the pulse of the customer is critical to businesses in all markets. With comprehensive Voice of the customer insights, you can keep your CX game on point despite evolving customer expectations, preferences to build long-lasting customer relationships.

Join Dan Stoops from Genesys, and Leonie Brown, from Qualtrics, as they discuss (3-5) strategies that help you seamlessly innovate and iterate your CX delivery with interaction, feedback data from customers, and your employees.

Watch the webinar to:

  • Identify the points of customer friction or delight
  • Bridge gaps in your customer experience using direct feedback from customers
  • Optimize channel engagement, retain and enrich front-line employees

 

Meet the Speakers

Dan stoops

Dan Stoops
Solution Strategy Director |
Sustainability and CSR
Genesys

Brown leonie

Leonie Brown
Head XM Scientist,
Customer Care Solution
Qualtrics

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