Tracking the pulse of the customer is critical to businesses in all markets. With comprehensive Voice of the customer insights, you can keep your CX game on point despite evolving customer expectations, preferences to build long-lasting customer relationships.
Join Dan Stoops from Genesys, and Leonie Brown, from Qualtrics, and Michael Overson from Nu Skin as they discuss (3-5) strategies that help you seamlessly innovate and iterate your CX delivery with interaction, feedback data from customers, and your employees.
Watch the webinar to:
- Identify the points of customer friction or delight
- Bridge gaps in your customer experience using direct feedback from customers
- Optimize channel engagement, retain and enrich front-line employees