Call Center Solutions for Government
Enable conversations between you and your constituents
It's Easy to Join the Conversation
Your constituents are talking to you, at you and about you. And they no longer accept poor service from any industry.
They want to interact with you in a variety of ways – email, chat, a phone call or through social media. PureCloud is a cinch to use and lets you join in on any of these conversations across your community.
Global National Agencies
Across the globe, parliaments, countries, counsels, commissions and ministries communicate with their employees and engage their citizens using an all-in-one secure contact center solution.
State and Local Governments
Within the U.S., the Department of Defense, federal civilian agencies, and regional, state and local municipalities benefit from an omnichannel solution that enables chat, email, secure texting, fax, and social media interactions – all while being JITC certified.
Enable conversations between departments and across your communities
With a secure, easy-to-use and easy-to-manage communications solution
- Offer citizens their preferred channel – phone, chat, email, fax, text
- Handle social media using the same application as other channels
- Improve first call resolution with skills-based routing
- Provide 24-7 self-service via a sophisticated IVR
Collaborate within agencies & throughout your community
- Strengthen critical collaboration between emergency preparedness teams, crime watch leaders, pothole reporting, community policing, child services
- Offer real-time conference calls, group chats, video conferencing and document sharing
Every extension is a mobile office
- Utilize an all-in-one solution with follow-me, soft phone, conferencing
- Search directory by name, department, skills, certifications
- See every employee’s status real-time
- Click-to-connect for a phone call, email, chat or video – to one person or an entire team
It’s easy to sync data and integrate your existing systems
Our open architecture and APIs readily integrate into legacy systems by connecting to front and back office applications.
- Readily connect to leading business systems such as Remedy, Active Directory, Salesforce, and CRM solutions
- Keep data within your existing system, while enabling updates where you control the sync rules
- REST APIs empower your organization to create what’s needed