Business Needs

  • Customer Relationships
  • Managing People
  • Directories and Locations
  • Single Sign On
  • Workforce Management
  • Contact Center Integrations

Integration Technologies

  • Communications
  • Data Syncing
  • Webhooks
  • On Premise Integrations
  • REST enabled
  • SQL Databases
  • Cloud to Cloud Integrations
  • View All

Microsoft Exchange Connector

The Microsoft Exchange Connector creates email distribution lists in Exchange that match the membership of PureCloud groups.

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PureCloud for Salesforce Embedded UI

PureCloud for Salesforce provides advanced PureCloud call controls inside the third-party customer relationship management (CRM) system Salesforce.

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Workday Connector

The Workday Connector synchronizes information between Workday fields and user profiles using the Workday Web Services (WWS) API.

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Verint® WFM RTA integration

The Verint® WFM RTA (Workforce Management Real-Time Adherence) integration monitors PureCloud for agent presence changes and sends the information to Verint.

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PureCloud for Zendesk

PureCloud for Zendesk provides advanced PureCloud call controls inside the third-party customer relationship management (CRM) system Zendesk.

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Webhooks Service

PureCloud webhook integrations automatically post chats to group chat rooms about events occurring with your services.

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Web Services Data Dip Connector

The Web Services Data Dip Connector integrates your interactive voice response (IVR) system with a web service that you create that implements the Web Services Data Dip Connector API.

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REST Dynamic Connector

The REST Dynamic Connector synchronizes data bidirectionally between PureCloud and endpoints in a REST-enabled system. This connector is only available with Collaborate Pro.

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Active Directory Connector

The Active Directory Connector synchronizes information about users between PureCloud and one or more Active Directory Server domains.

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Microsoft Dynamics CRM Data Dip Connector

The Microsoft Dynamics® CRM Data Dip Connector integrates your interactive voice response (IVR) system with your customer relationship management (CRM) database.

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PureCloud Webhook Integration for Bitbucket

PureCloud webhook integration for Bitbucket automatically posts chats to group chat rooms about events occurring with your Bitbucket service.

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PureCloud Webhook Integration for GitHub

PureCloud webhook integration for GitHub automatically posts chats to group chat rooms about events occurring with your GitHub service.

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Intrado E911

Registers PureCloud Voice stations and locations in Intrado's emergency services registry to enable accurate 911 dispatch.

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PureCloud Webhook Integration for Jenkins

PureCloud webhook integration for Jenkins automatically posts chats to group chat rooms about events occurring with your Jenkins service.

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PureCloud Webhook Integration for Jenkins

PureCloud webhook integration for JIRA automatically posts chats to group chat rooms about events occurring with your JIRA service.

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Okta Single Sign-On

Add Okta as a single sign-on provider.

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OneLogin Single Sign-On

OneLogin as a single sign-on provider.

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PureCloud Webhook Integration for PagerDuty

PureCloud webhook integration for PagerDuty automatically posts chats to group chat rooms about events occurring with your Pager Duty service.

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PureCloud Webhook Integration for PivotalTracker

PureCloud webhook integration for Pivotal Tracker automatically posts chats to group chat rooms about events occurring with your Pivotal Tracker service.

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Call Detail CSV export incl DNIS and ANI

The call detail export features a clean CSV file, includes ANI and DNIS columns plus a summary total. Subscribe and start using it immediately!

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Salesforce®Data Actions

Salesforce®Data Actions integrates your interactive voice response (IVR) system with your customer relationship management (CRM) database.

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Salesforce Single Sign-On

Add Salesforce as a single sign-on provider.

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SharePoint Connector

The SharePoint Connector synchronizes PureCloud profile data with data stored in SharePoint databases. This connector is only available with Collaborate Pro.

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PureCloud Webhook Integration for StatusPage.io

PureCloud webhook integration for StatusPage.io automatically posts chats to group chat rooms about events occurring with your StatusPage.io service.

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SQL Database Connector

The SQL Database Connector synchronizes Collaborate profile data with data stored in SQL databases. This connector is only available with Collaborate Pro.

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PureCloud Webhook Integration for Trello

PureCloud webhook integration for Trello automatically posts chats to group chat rooms about events occurring with your Trello service.

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UltiPro Connector

The UltiPro Connector synchronizes data from UltiPro using their Web Services APIs.

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PureCloud Webhook Integration for UserVoice

PureCloud webhook integration for UserVoice automatically posts chats to group chat rooms about events occurring with your UserVoice service.

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Verint® WFM Historical Integration

The Verint® WFM (Workforce Management) historical integration collects historical statistics about agent and workgroup queues, and sends the information to Verint.

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PureCloud Webhook Integration for Zendesk

PureCloud webhook integration for Zendesk automatically posts chats to group chat rooms about events occurring with your Zendesk service.

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Zendesk Data Dip Connector

The Zendesk® Data Dip Connector integrates your interactive voice response (IVR) system with your customer relationship management (CRM) database.

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eMite Dashboards & Wallboards for PureCloud

Provided in the Cloud, eMite Real-Time, Out-of-the-box Dashboards & Wallboards are built specifically for PureCloud with updates as low as every 15 seconds.

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Microsoft Azure Active Directory Premium Edition Single Sign-On

Add Microsoft Azure AD Premium as a single sign-on provider

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Gryphon Networks

Gryphon Networks provides you with real-time DNC scrubbing and an indemnified TCPA compliant solution integrated with PureCloud. These solutions help you avoid the pitfalls associated with TCPA and Do-Not-Call regulations.

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VHT

VHT’s Callback in the cloud is a SaaS platform that takes care of the complex processes required to enable callback solutions across your business.

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Chrome Call Control Extension

Call control and other PureCloud operations from directly inside the chrome web browser. Includes click to dial, URL screen pop, and Web RTC Soft Phone as native features.

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Mobile WebRTC Client for Android

Embed a PureCloud WebRTC based softphone directly into the PureCloud Andriod mobile client to remove the need to have a 3rd party softphone or physical phone

Mobile WebRTC Client for iOS

Embed a PureCloud WebRTC based softphone directly into the PureCloud iOS mobile client to remove the need to have a 3rd party softphone or physical phone.

Aspect WFM RTA/Historical Integration

The Aspect WFM RTA/Historical Integration pushes Realtime Adherence (RTA) and historical analytics data to Aspect WorkForce Management solutions.

Lesson.ly Integration to PureCloud

Integrated easy-to-use training, learning, and onboarding software for PureCloud

Microsoft Lync Integration with Federation

The Microsoft Lync Integration enables PureCloud users to chat with Lync users within the same organization, and PureCloud Collaborate users to chat with Lync users in external organizations with federated Lync servers.

Nice IEX WFM Integration

The NICE IEX WFM Integration pushes Realtime Adherence (RTA) and historical analytics data to data to NICE IEX WorkForce Management solutions.

Ping Identity Single Sign-On

Ping Identity as a single sign-on provider.