Analysts and users agree: Genesys Cloud is a leading contact center platform.
Thank you for your request.
You are now demo-bound!
Genesys enables organizations to deliver exceptional customer experiences, drive measurable outcomes and scale seamlessly.
Recommendations you can trust
Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.
Genesys delivers self-service solutions, agent-assisted engagement and native workforce engagement management — all from one platform. Discover all Genesys Cloud has to offer with just a few clicks.
“The user interface of Genesys is far superior to NICE CXone. Very clean and intuitive. We were able to get our agents up and running on Genesys simply by recording a 17-minute tutorial webinar. With NICE CXone, based on what we saw in the demo, it would have taken weeks of training for our agents to become comfortable with the system. Also, the subscription fees for NICE CXone were double that of Genesys, for fewer standard features.”
Vice-President in Information Technology
Non-profit Organization Management Company
“We switched from inContact most recently because of the continually increasing cost and the apathetic and constantly decreasing levels of support/service.
Return on investment:
Mike McGowan
Customer Care Manager
Acclivity LLC
