Industry experts and users agree: Genesys has the leading contact center platform.
Self-guided product tour: Experience the Genesys Cloud™️ platform firsthand through the eyes of agents, supervisors and administrators.
Get unprecedented results with Genesys Cloud
99.99%
Uptime guarantee with a single SLA for all capabilities
Avoid downtime and disruptions with dependable cloud customer experience (CX) technology — with transparent and guaranteed uptime.
Accelerate
Time to value with continuous innovation
Stay ahead of the competition with the latest CX tech today — and tomorrow — with weekly feature releases at no additional cost. Just click to deploy.
When comparing the Genesys Cloud® platform to NICE CXone , consider the efficiencies you gain when using a true, single platform that’s consistently updated with leading-edge contact center technology. At Genesys, we launched over 350 features in 2022 and release innovations weekly. With these consistently released features and innovations, Genesys Cloud provides insights and a full view into the end-to-end customer journey with just one window for agents to handle inbound and outbound interactions.
Genesys Cloud empowers you to build customer and employee experiences that drive loyalty and long-term success with a modern, API-first experience orchestration platform. The Genesys AppFoundry® Marketplace offers customers a curated selection of integrations and applications ranging from Microsoft to Salesforce and more. These curated APIs help create unique customer and employee experiences. These integrations and applications span from turnkey activations to built-in blueprints that equip you to jump-start integrations with your platform instance.
There are 450 AppFoundry partners who participate in a marketplace that features over 2,000 APIs — making extensibility modular and limitless.
Coordinate every step of every experience through a full suite of omnichannel options, built-in employee engagement capabilities, turnkey artificial intelligence (AI) and end-to-end journey optimization so you can personalize experiences at scale — no matter where conversations start or end.
Improve agent performance, optimize customer journeys and gain new efficiencies — all with analytics powered by Genesys AI
Genesys Cloud is a Magic Quadrant Leader. Get the comprehensive reports.
We believe Gartner named Genesys as a Leader in delivering Contact Center as a Service solutions due to our:
Genesys is a leader. Get the reports you need to evaluate the CCaaS landscape in a single download.
Frost & Sullivan named Genesys a leader in the enterprise cloud contact center market in 2022 for:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER and Magic Quadrant are registered trademark and service mark of Gartner, Inc. and/ or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Source: Gartner® Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 22 August 2022.
This Magic Quadrant was earlier named as Magic Quadrant for Contact Center as a Service, North America and Magic Quadrant for Contact Center as a Service, Western Europe till 2019 Genesys was referred to Interactive Intelligence in the 2015 & 2016 Magic Quadrant report.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
* Frost & Sullivan is not responsible for any incorrect information supplied by companies or users. Quantitative market information is based primarily on interviews and therefore is subject to fluctuation. Frost & Sullivan research services are limited publications containing valuable market information provided to a select group of customers. Customers acknowledge, when ordering or downloading, that Frost & Sullivan research services are for internal use and not for general publication or disclosure to third parties. No part of this research service may be given, lent, resold, or disclosed to noncustomers without written permission. Furthermore, no part may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the publisher.
Gartner, Critical Capabilities for Contact Center as a Service, Steve Blood, Pri Rathnayake, Pankil Sheth, Drew Kraus, 23, August, 2022.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER and Magic Quadrant are registered trademark and service mark of Gartner, Inc. and/ or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
This Magic Quadrant was earlier named as Magic Quadrant for Contact Center as a Service, North America and Magic Quadrant for Contact Center as a Service, Western Europe till 2019 Genesys was referred to Interactive Intelligence in the 2015 & 2016 Magic Quadrant report.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
To be a leader, you need to work with a leader. See the results users achieved when they worked with Genesys.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
