Analysts and users agree: Genesys Cloud is a leading contact center platform.
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Genesys enables organizations to deliver exceptional customer experiences, drive measurable outcomes and scale seamlessly.
Recommendations you can trust
Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.
2025 Gartner® Magic Quadrant™ for Contact Center as a Service
Gartner named Genesys a Leader for the 11th consecutive year
2025 Gartner® Critical Capabilities for Contact Center as a Service
Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases
The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025 report
Genesys named a Leader by Forrester in CCaaS
Genesys delivers self-service solutions, agent-assisted engagement and native workforce engagement management — all from one platform. Discover all Genesys Cloud has to offer with just a few clicks.
“The user interface of Genesys is far superior to NICE CXone. Very clean and intuitive. We were able to get our agents up and running on Genesys simply by recording a 17-minute tutorial webinar. With NICE CXone, based on what we saw in the demo, it would have taken weeks of training for our agents to become comfortable with the system. Also, the subscription fees for NICE CXone were double that of Genesys, for fewer standard features.”
Vice-President in Information Technology
Non-profit Organization Management Company
“We switched from inContact most recently because of the continually increasing cost and the apathetic and constantly decreasing levels of support/service.
Return on investment:
Mike McGowan
Customer Care Manager
Acclivity LLC
