Resources are available for those migrating from Avaya to Genesys. Learn More

Enhance the citizen journey with Genesys Multicloud CX

Build your agency’s customer experience ecosystem with a FedRAMP Authorized platform

Fedramp multicloud hero

FedRAMP Authorized contact center software to make complex CX ecosystems simple

Bring together the partners and technologies you need to create more holistic, optimized experiences for constituents and employees.

FedRAMP Authorized for best-in-class security

Fulfill your agency’s mission securely at every touchpoint of the citizen journey.

Reduce costs and improve outcomes

Get relief from overwhelming IT costs and discover resource efficiencies with integrated workforce engagement management capabilities.

Maximus and Genesys: Stronger together

Benefit from the powerful joint capabilities of two industry-leading platforms and leverage a full range of capabilities for improved citizen experience.

Go omnichannel for simplified communications

Streamline your citizen communication with a unified solution for voice, text, chat, email, social media and more.

Modernize citizen experiences with integrated, AI-powered journeys

Meet modernization and security requirements with artificial intelligence (AI), predictive matching and self-service automation.

Predictable, consistent budget impact

Reduce the costs of replacing on-premises hardware from capex to opex with a subscription-based solution.

24/7 dedicated help desk support

Don’t wait to get the help you need. Get dedicated, 24/7 NOC and SOC support.

Continuous monitoring for ongoing compliance

Stay compliant with FedRAMP mandates with built-in, continuous monitoring and reporting to GSA.

Ensure your citizens can get the information they need when they need it — over the channel they prefer

With the right technology and the right partner, you can connect with your citizens in more meaningful, personalized ways — every time. For experiences that set your agency apart, turn to the Maximus Genesys Engagement Platform.

Inbound and outbound

Orchestrate inbound and outbound communication across all touchpoints, channels and resources.

Integrated channels

Seamlessly integrate voice and digital channels — including email, chat, social and more.

AI-infused journeys

AI turns citizen data into context-rich insights — for better engagements at every touchpoint.

Service automation

Provide better self-service experiences with more intelligent voicebots and chatbots. Transition smoothly to assisted interactions with full context.

Predictive matching

Match every interaction to the best resource. Predictive engagement and routing harness AI to drive the citizen experience outcomes you prioritize.

Security and scale

Designed to meet the needs of agencies of all sizes, with the FedRAMP certification you need.

Make CX Your Mission

Doughnut 80

Agencies have customer experience (CX) scores that rate as “poor” or “very poor”

Doughnut 27

Government employees feel their agency’s
CX is improving

Doughnut 51

Government employees feel their agency’s
CX has stagnated

Research from Genesys and GovLoop paper, “How the cloud enables a secure and safe customer experience for the 21st century”

Learn more about the Maximus Genesys Engagement Platform

GEt started with the Maximus Genesys Engagement Platform

Help your agency meet its privacy and security requirements while fulfilling its mission to provide exceptional citizen experiences. Take advantage of the Genesys and Maximus partnership today.

To learn more about how the Maximus Genesys Engagement Platform can power your agency’s cloud contact center, contact us to speak with a member of our government sales team.

Thank you for your interest.

A member of our government sales team will be contacting you shortly.