G-Summit Wellington

Arrival & registration

Welcome to G-Summit19

Gwilym Funnell, Managing Director ANZ, Genesys

Make every moment count

Dan Rood, Vice President Product Marketing

Changing the game, to change lives

Ben Washbourne, IT Manager, Homecare Medical

Hear how Homecare Medical made a difference to the lives of New Zealanders, and were subsequently honoured with the CX Game Changer award.

CX Heroes

Industry Connected – Facilitated Networking

Morning Tea

CX Transformation

Keith Pearce, Senior Vice President Corporate Marketing, Genesys

Customer Success Stories in Sales and Marketing

Dan Arra, Vice President Sales, Genesys

Solution Demo: Make Every Moment Count

Lunch & Networking

G-Summit Breakout Sessions

Hear about Chatbot and Voicebot possibilities in Genesys

This breakout will cover how and why to introduce a bot to your Genesys environment. Where to start? How do bots fit in? Scaling a bot. Third party and Genesys bots, plus a live demo of introducing the first bot to your Genesys environment.

Customer Success Story

AppFoundry – extending and expanding transformational value

Zach Hinkle, Product Manager, Genesys

AppFoundry is the singular source of Genesys approved applications and integrations for all Genesys Platforms. Join us to find out to expand the capabilities of your Genesys platform via automation, re-usable solutions and vendor applications.

Finding prospects, winning & keeping customers is as easy as learning to fly fish

Dan Arra, Vice President, Genesys

If your website is one of your key sources to find new prospects and leads, you’ll want to reel them in by providing the right information at the right moment of their journey using the power of AI. Join us to learn more about how Altocloud can increase your website leads–and you’ll learn a bit about fly fishing, too.

Building an Elite Service Organisation

Paula Mullan, Senior Manager Operational Effectiveness Everyday Banking, Westpac NZ

Moving your contact centre to the cloud

Moving to the cloud isn’t just for large organisations. Explore the impact of moving a contact centre solution (of any size) to the cloud, from both the IT and business-user perspectives. Understand what other Genesys customers have done in their transition to the cloud and how they have improved day to day operations, integrated with existing software, optimized their workforce and many other benefits.

Solutions Roadmap

Hear all that’s planned for the remainder of 2019 and into 2020.

Getting to a smarter employee journey using Automation @Work

Employees are the most valuable asset in your business. Keeping them trained and engaged is becoming increasingly difficult. How do you balance contact centre quality, on-going training, employee engagement and increased operational excellence? Automation @Work leverages the best technology to make it happen!

Afternoon Tea

The Tangible Value of Flexibility in Technology Investments

Julie Bingham, Head of Member Services, QSuper Group and Mark Mezgec, Manager – Centre of Excellence, QSuper Group

Mark Mezgec, Manager – Centre of Excellence, QSuper Group

Sophie Giesen, Senior Manager, Strategic Business Consulting ANZ, Genesys

Organisations and individuals naturally struggle with change, and being flexible is often touted as the key factor in managing change successfully. As the pace of technology evolution accelerates, what does flexibility actually look like in a corporate setting and how do you use it to leverage greater benefit from your technology investments?

Transformation Highway

Geoff Knight

Closing Remarks

Keith Budge, Senior Vice President, General Manager Asia Pacific & Japan, Genesys

Cocktail Hour