Your definitive local customer experience event
24 July 2019, Wellington, New Zealand
Discover emerging technologies, talk with peers and see the future of customer experience. Spend a day at G-Summit Wellington and learn how to make every moment count for your customers, for your agents and for your business. Gain the ideas, tools and techniques to take your customer experiences to new heights.
8:00 AM – 8:50 AM
Gwilym Funnell, Managing Director ANZ, Genesys
8:50 AM – 9:00 AM
Dan Rood, Vice President Product Marketing
9:00 AM – 9:40 AM
Ben Washbourne, IT Manager, Homecare Medical
Hear how Homecare Medical made a difference to the lives of New Zealanders, and were subsequently honoured with the CX Game Changer award.
9:40 AM – 10:00 AM
10:00 AM – 10:30 AM
10:10 AM – 10:40 AM
10:40 AM – 11:10 AM
Keith Pearce, Senior Vice President Corporate Marketing, Genesys
11:10 AM – 11:40 AM
Dan Arra, Vice President Sales, Genesys
11:40 AM – 11:55 AM
11:55 AM – 12:10 PM
12:10 PM – 1:10 PM
This breakout will cover how and why to introduce a bot to your Genesys environment. Where to start? How do bots fit in? Scaling a bot. Third party and Genesys bots, plus a live demo of introducing the first bot to your Genesys environment.
Zach Hinkle, Product Manager, Genesys
AppFoundry is the singular source of Genesys approved applications and integrations for all Genesys Platforms. Join us to find out to expand the capabilities of your Genesys platform via automation, re-usable solutions and vendor applications.
1:10 PM – 1:40 PM
Dan Arra, Vice President, Genesys
If your website is one of your key sources to find new prospects and leads, you’ll want to reel them in by providing the right information at the right moment of their journey using the power of AI. Join us to learn more about how Altocloud can increase your website leads–and you’ll learn a bit about fly fishing, too.
Paula Mullan, Senior Manager Operational Effectiveness Everyday Banking, Westpac NZ
Moving to the cloud isn’t just for large organisations. Explore the impact of moving a contact centre solution (of any size) to the cloud, from both the IT and business-user perspectives. Understand what other Genesys customers have done in their transition to the cloud and how they have improved day to day operations, integrated with existing software, optimized their workforce and many other benefits.
1:45 PM – 2:15 PM
Hear all that’s planned for the remainder of 2019 and into 2020.
Employees are the most valuable asset in your business. Keeping them trained and engaged is becoming increasingly difficult. How do you balance contact centre quality, on-going training, employee engagement and increased operational excellence? Automation @Work leverages the best technology to make it happen!
2:20 PM – 2:50 PM
2:50 PM – 3:20 PM
Julie Bingham, Head of Member Services, QSuper Group and Mark Mezgec, Manager – Centre of Excellence, QSuper Group
Mark Mezgec, Manager – Centre of Excellence, QSuper Group
Sophie Giesen, Senior Manager, Strategic Business Consulting ANZ, Genesys
Organisations and individuals naturally struggle with change, and being flexible is often touted as the key factor in managing change successfully. As the pace of technology evolution accelerates, what does flexibility actually look like in a corporate setting and how do you use it to leverage greater benefit from your technology investments?
3:20 PM – 3:40 PM
3:40 PM – 4:25 PM
Keith Budge, Senior Vice President, General Manager Asia Pacific & Japan, Genesys
4:25 PM – 4:35 PM
4:35 PM – 6:00 PM
Vice President Sales, Genesys
Senior Vice President, General Manager Asia Pacific & Japan, Genesys
Head of Member Services, QSuper Group
Managing Director ANZ, Genesys
Senior Manager, Strategic Business Consulting ANZ, Genesys
Senior Solutions Consultant, Genesys
Product Manager, Genesys
Senior Solutions Consultant, Genesys
Manager – Centre of Excellence, QSuper Group
Senior Manager Operational Effectiveness Everyday Banking, Westpac NZ
Senior Vice President Corporate Marketing, Genesys
Vice President, Product Marketing, Genesys
IT Manager, Homecare Medical New Zealand
Museum of New Zealand Te Papa Tongarewa
55 Cable Street, Te Aro
Wellington, New Zealand
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