On-demand webinar

Harmonising human potential and AI

Explore how AI can elevate employee and customer experiences, creating synergy for your teams that maximises business impact

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Artificial intelligence (AI) is enabling businesses to organise and optimise knowledge and data to uncover customer buying insights and enable smart personalisation.

And within the contact centre, AI is being adopted to enable agents to deliver context-driven experiences, automate simple tasks and better predict outcomes — all to reduce time spent on after-call work, lower average handle time and enable personalisation at scale.

Watch the session now and see firsthand how integrating AI technologies can support and empower your contact centre agents, and how best to implement AI-powered tools to maximise adoption and impact.

Watch the session now and gain insights on:

Key shifts driving change to the traditional, reactive role of a contact centre agent
The market direction and key opportunities for AI in employee experience
How AI can help agents by automating tasks and providing actionable insights

Meet the Speaker

Robert Beasley

Sr. Director, Strategic Solutions

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.