Where Technology Meets Tasteful Conversations

Join us for a unique and inspiring event series, “Bytes & Brews,” where the worlds of technology, innovation, and meaningful connections merge seamlessly over coffee or craft brews. This event is designed to provide a refreshing twist to your traditional networking and learning experiences.

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Bytes & Brews 2nd Edition :
Connected Worlds – Mastering the Social Maze. Inspired by “The Matrix”.

In July & August, the second edition of “Bytes & Brews”: Connected Worlds – Mastering the Social Maze. Inspired by “The Matrix”, will explore the digital realities of social media, utilizing Radarr’s social listening tools to enhance customer experience across various touchpoints. Delve into presentations like “The Digital Reality: Elevating CX in the Social Media Matrix,” participate in games designed to decode customer behavior, and engage in discussions that bridge marketing with customer service. Discover how to harness AI for a unified customer view and responsive engagement strategies.

Session Highlights

  • Industry Analyst Presentation: “The Digital Reality: Elevating CX in the Social Media Matrix”
  • Fireside Chat: Insights from leaders in sophisticated social media strategies
  • Interactive Games: Are you up for the “Pathfinder Challenge”?

Join Us!

“Bytes & Brews” is not just an event; it’s an opportunity to expand your horizons, learn from experts, and connect with a community passionate about CX, technology, and innovation. We look forward to welcoming you to this unique blend of bytes and brews!

Kindly note that all registration will be subjected to approval.


Insightful Presentations

Gain valuable insights from industry experts and analysts during the analyst presentation, panel discussion, or customer story segment.


Interactive Learning

Participate in the CX Games to test your knowledge and engage in hands-on learning about customer experience.


Networking Opportunities

Connect with like-minded professionals over brewed coffee or beer, share experiences, and build meaningful relationships.

If you are interested in learning more about this event series or would like to become a sponsor, please email AsiaMarketing@genesys.com.


Registration & networking over crafted brews
30 mins
Analyst Presentation, Panel Discussion, Customer Story
90 mins
CX Games
30 mins
More networking over brews
30 mins

Agenda shown serves purely as a guide and is subjected to changes according to topics and situation.


B&b asia speaker chom (1)

Chomchana (Chom) Trevai

Head of AI and Machine Learning, ASEAN, AWS

B&b asia speaker louis

Louis Teoh

Regional Director, APAC Commercial Operations, Genesys

B&b asia speaker manoj

Manoj Menon

Founder, twimbit

Prerna pant b&b speaker

Prerna Pant

Director, Global Innovation-Social, Genesys

B&b asia speaker shivanu

Shivanu Shukla

Principal Advisor, CX, twimbit

B&b asia speaker sidartha rakuram

Sidartha Rakuram

Software Engineer, Astro

B&b asia speaker vigneswaran sivalingam

Vigneswaran Sivalingam

Country Director, Malaysia, TDCX

Partners & Sponsors

Gse sponsor audiocodes
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Sponsor logo 1600×600  twimbit