Join us for a unique and inspiring event, “Bytes & Brews,” where the worlds of technology, innovation, and meaningful connections merge seamlessly over coffee or craft brews. This event is designed to provide a refreshing twist to your traditional networking and learning experiences.
Our 1st Edition – “CX Chronicles – The Mastery of Experience Orchestration [Inception]”, promises an immersive exploration into the strategic integration and management of customer interactions across all touch-points, enriched by the power of AI Powered Experience Orchestration.
Drawing inspiration from the multi-layered narrative of the movie “Inception,” our session will delve into the intricacies of customer experience. Much like navigating through dreamscapes, we will explore the imperative of leveraging cutting-edge technology, data analytics, and AI Powered Experience Orchestration to anticipate customer needs and surpass their expectations.
Session Highlights
Industry Research Presentation – Unveiling the CX Dreamscape:
Explore how AI innovations elevate both customer and agent experiences in the CX Dreamscape presentation. Gain insights into the Dream Journey, from envisioning CX goals to their real-world implementation.
Fireside Chat on Transformative CX Journeys:
Engage with industry peers, leaders, and experts in a dynamic Fireside Chat discussing cloud, omnichannel, and Gen AI in CX. Discover effective strategies for crafting seamless customer journeys and real-world case studies showcasing Gen AI integration.
Fun AI Maze Game – Navigate Challenges with Genesys AI:
Have a blast with our AI Maze game, where you’ll tackle customer service challenges using Genesys AI tools to achieve key objectives. Get hands-on experience and explore the capabilities of Genesys AI solutions.
Where Technology Meets Tasteful Conversations
Insightful Presentations
Gain valuable insights from industry experts and analysts during the analyst presentation, panel discussion, or customer story segment.
Interactive Learning
Participate in the CX Games to test your knowledge and engage in hands-on learning about customer experience.
Networking Opportunities
Connect with like-minded professionals over brewed coffee or beer, share experiences, and build meaningful relationships.
Join Us!
“Bytes & Brews” is not just an event; it’s an opportunity to expand your horizons, learn from experts, and connect with a community passionate about CX, technology, and innovation. We look forward to welcoming you to this unique blend of bytes and brews!
The networking event will either take place in the morning, afternoon or evening, following a similar format. Click through to each location to see the detailed agenda.
For sponsorship opportunities, please click here for prospectus or email AsiaMarketing@genesys.com for other queries.
Unparalleled exposure to like-minded CX professionals
AI-powered experience orchestration demonstration
Interactive discussions
AI-powered journey success stories
Relaxed atmosphere
Networking opportunities
Morning agenda
08:30 AM – 09:30 AM
Registration & networking over brewed coffee & breakfast
09:30 AM – 09:45 AM
Analyst Presentation, Panel Discussion, Customer Story
09:45 AM – 10:00 AM
CX Games
10:00 AM – 10:30 AM
More networking over brews
Afternoon agenda
03:30 PM – 04:00 PM
Registration & networking over brewed coffee
04:00 PM – 04:15 PM
Analyst Presentation, Panel Discussion, Customer Story
04:15 PM – 04:30 PM
CX Games
04:30 PM – 05:00 PM
More networking over brews
Evening agenda
04:00 PM – 04:30 PM
Registration & networking over brewed beer
04:30 PM – 04:45 PM
Analyst Presentation, Panel Discussion, Customer Story
04:45 PM – 05:00 PM
CX Games
05:00 PM – 05:30 PM
More networking over brews
Speakers
Manoj Menon
Founder,
twimbit
Shivanu Shukla
Principal Advisor, CX,
twimbit
Louis Teoh
Regional Director, APAC Commercial Operations,
Genesys
Sponsors
