Join us for a unique and inspiring event, “Bytes & Brews,” where the worlds of technology, innovation, and meaningful connections merge seamlessly over coffee or craft brews. This event is designed to provide a refreshing twist to your traditional networking and learning experiences.

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Our 1st Edition – “CX Chronicles – The Mastery of Experience Orchestration [Inception]”, promises an immersive exploration into the strategic integration and management of customer interactions across all touch-points, enriched by the power of AI Powered Experience Orchestration.

Drawing inspiration from the multi-layered narrative of the movie “Inception,” our session will delve into the intricacies of customer experience. Much like navigating through dreamscapes, we will explore the imperative of leveraging cutting-edge technology, data analytics, and AI Powered Experience Orchestration to anticipate customer needs and surpass their expectations.

Where Technology Meets Tasteful Conversations

Insightful Presentations

Gain valuable insights from industry experts and analysts during the analyst presentation, panel discussion, or customer story segment.

Interactive Learning

Participate in the CX Games to test your knowledge and engage in hands-on learning about customer experience.

Networking Opportunities

Connect with like-minded professionals over brewed coffee or beer, share experiences, and build meaningful relationships.

Join Us!

“Bytes & Brews” is not just an event; it’s an opportunity to expand your horizons, learn from experts, and connect with a community passionate about CX, technology, and innovation. We look forward to welcoming you to this unique blend of bytes and brews!

The networking event will either take place in the morning, afternoon or evening, following a similar format. Click through to each location to see the detailed agenda.

For sponsorship opportunities, please click here for prospectus or email for other queries.

Unparalleled exposure to like-minded CX professionals
AI-powered experience orchestration demonstration
Interactive discussions
AI-powered journey success stories
Relaxed atmosphere
Networking opportunities

Morning agenda

08:30 AM – 09:30 AM

Registration & networking over brewed coffee & breakfast

09:30 AM – 09:45 AM

Analyst Presentation, Panel Discussion, Customer Story

09:45 AM – 10:00 AM

CX Games

10:00 AM – 10:30 AM

More networking over brews

Afternoon agenda

03:30 PM – 04:00 PM

Registration & networking over brewed coffee

04:00 PM – 04:15 PM

Analyst Presentation, Panel Discussion, Customer Story

04:15 PM – 04:30 PM

CX Games

04:30 PM – 05:00 PM

More networking over brews

Evening agenda

04:00 PM – 04:30 PM

Registration & networking over brewed beer

04:30 PM – 04:45 PM

Analyst Presentation, Panel Discussion, Customer Story

04:45 PM – 05:00 PM

CX Games

05:00 PM – 05:30 PM

More networking over brews


Manoj menon founder, twimbit
Manoj Menon


Shivanu shukla principal advisor, cx, twimbit
Shivanu Shukla

Principal Advisor, CX,

Louis teoh regional director, commercial operations at genesys apac
Louis Teoh

Regional Director, APAC Commercial Operations,


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