Choose the most capable contact centre software
The right cloud contact centre software makes providing great customer experience easy, from call centre basics to the latest CX innovations.
Contact Centre Software
Seamlessly consolidate contact centre and business communications in the all-in-one platform.
Create differentiated experiences and connect customers to the best resource to meet their needs with predictive routing.
Genesys automatic call distribution provides all the automated routing features you need from a cloud call centre service.
Make it easy for people to contact your business — when they want to and on the channel they prefer.
Message your prospects and customers in real-time to solve issues quickly — no phone call needed.
Ensure the security of your cloud-based contact centre.
Ensure connected experiences with a modern contact centre platform.
Create a customer self-service experience that’s omnichannel, personalised and conversational — and let business users adjust it to their needs
Give email the attention it deserves with email management tools built-in to your call centre desktop.
Search and sort through categorised calls to find the exact conversation you are looking for.
Embrace modern channels to touch base with your customers without disrupting their day.
Make customer experience effortless for your team and consumers with omnichannel desktop.
Build customer relationships with timely, personalised and contextual proactive communications across any channel.
Build positive customer experiences by meeting customers on the platforms they already use.
Voice capabilities are an integral part of you communications strategy. Leverage technology to maximise usefulness for your business.
Digital Sales and Service Automation
Integration and Apps
Workforce Engagement Optimisation
Capture all work items from all sources and find the best resource across your organisation with business automation.
Plan better with vendor-agnostic call centre forecasting software.
Unite your team and create a more effective workforce.
Achieve employee engagement success and realise greater operational efficiency with Genesys Workforce Optimisations