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What Is Software as a Service?

Improve Contact Center Profitability with Software as a Service (SaaS)

Software as a Service (SaaS) is a software licensing model in which software applications are centrally hosted by a provider and delivered to customers via a web browser. SaaS is typically licensed on a subscription basis.

SaaS is a viable option for many contact centers wishing to improve profitability and customer experience without increasing operation costs. By reducing hardware and software support and maintenance costs by moving to the cloud, contact center executives can focus more time and resources on delivering exceptional customer experiences

Genesys Customer Experience Platform is a cloud-based solution that helps businesses deliver exceptional customer experiences while leveraging a SaaS model to reduce the total cost of ownership.

The Genesys Customer Experience Platform offers:

  • Quick, customizable deployment
  • Omnichannel customer experience analytics and reporting insights
  • Improved contact center performance while reducing IT and support costs

See how Genesys can improve your contact center capabilities without increasing costs. Request a free trial now!